Help for hosts
Booking Cancellation
Understanding Airbnb’s Refund PoliciesWhat Happens If a Guest Cancels Their Booking?What are the exceptions and valid reasons for host cancellations?How to avoid Host CancellationsWhat proof is required for Host Cancellation requests?What impact does a host cancellation have?What is the host's cancellation policy?
Reviews
Why Are Reviews Important?How to Get Good Reviews: A Guide for Holidu HostsHow does Booking.com calculate the review score?How to Write a Review Response (With Examples & FAQs)Review Guidelines for HostsCan I delete a review left by a guest? My guest left a bad review, what can I do?Can I Respond to a Guest Review?
My Holidu Account
How can I recommend a friend to Holidu Hosts?How to Manage Your Account or Temporarily Pause BookingsHow can you reset your password?Where can you see your Holidu Agreement?How can you access your account?Bookiply is now Holidu – What this means for youWhat is the Holidu Host referral Program?How to Update Your Contact Details and Account InformationHow to Change the Property OwnerHow to Set Up Two-Factor Authentication (2FA) on Your Holidu Account?What to do if I have issues logging in?How can I receive notifications from Holidu on my device?My guest is requesting an invoice, what do I need to do?
Managing your Listings
Useful templates for hostsWhere can I find the list of Distribution Channels? Distribution Channel: HomeToGo – How Does It Work?Distribution Channel: Check24 – How Does It Work?Embracing Inclusivity in Hosting: Welcoming Guests from All BackgroundsHow can I Identify and Report Fraudulent ActivityWhat are the Host Responsibilities?Avoiding Overbookings: Essential Tips for Holidu HostsBenefits of instant bookingsHow can I change my cancellation policy?How to Setup and Manage the Online Check-in FeatureOnline Check-in - How to connect to AVSOnline Check-in - Statistical Reporting in Italy – A Simple Guide for HostsOrganic welcome baskets Online Check-in - How to connect to SIBAOnline Check-in - How to connect to Alloggiati webHow can I edit the address?How do I update or edit my listing's information?How can you manage your collaborators?How to manage photos for my property?Online Check-in - How to Connect to Mossos d'EsquadraOnline Check-in - How to Connect to ErtzaintzaOnline Check-in - How to Connect to SES.HOSPEDAJESFAQs - Guest check-in featureWhat is an iCal synchronisation?How can I add/delete a manual calendar block?How can I add/delete an iCal calendar?How do I configure an iCal/sync to connect my calendar with other platforms?How to Connect Feratel Deskline to Holidu?
Assistance with a Reservation Issue
How to Handle Guest Complaints?How can I get support with an on-site emergency?Who can I contact in case of an emergency during the weekend?How can I contact Customer Service?Automated Guest Communication: Enhancing The Booking ExperienceHow to handle a booking modification directly in my Holidu Account?Guest Messaging Guide and FAQWhat Can I Do if My Guest Violates the House Rules?
Taxes and Regulations
How to get ready for Upcoming Changes to Vacation Rental Laws in the Canary Islands? New Vacation Rental Regulations in the Canary Islands - FAQGreek Regulations on Short-Term Rentals (STR)What is the Land Registration Number for Italian Properties (LRN)?What exactly is Modelo 238 (OLD modelo 179)?CIN - National Identification Code for Italian PropertiesFrench ELAN Regulation (Évolution du Logement, de l’Aménagement et du Numérique)What is Cedolare Secca for Italian Properties?What is VAT?DAC7 FAQFAQ - National Identification code (CIN) for Italian PropertiesFrench City Tax (Taxe de Séjour)FAQ - Land Registration Number for Italian Properties (LRN)How can I get my Certificazione Unica report?Tax returnWhat is the Unique Registration Number NRA and how does it affect my listing in Spain?Frequently Asked Questions (FAQ) about the new Short-term rental accommodation Registration Number in Spain (NRA)Real Decreto 933/2021: Guest Registration in Spain
Listing Configuration
How can I add arrival instructions?Can I change the property name or ownership information in my property ad?Where can I configure amenities?How Can I Copy Prices for a New Season?What should be included in my property’s description? What do guests ask about the most?Can I set different prices for weekends and holidays?How to configure and collect a Security DepositService AnimalsSecurity devices and CCTVHow does Holidu Protect work?How to submit a damage claim with Holidu ProtectHow do I set up check-in and check-out day and time restrictions for my property?How can I set up discounts in my account?Boost Your Bookings with Discounts and Short Stays How to Boost Your Bookings with Holidu's Last-Minute DiscountsHow to create and customize your Direct Booking Website?How can I set extra fees?Non-Refundable Policy FAQGenerating Your Property DescriptionHow to Use Flexible Stays to Fill Calendar Gaps and Earn MoreHow to activate or deactivate Holidu ProtectHow can I update my pricing & seasons?How to use the Booking Module on your own websiteBenefits of the Direct Booking Website for HostsHow to connect your Booking website to your own domain?