How can I add arrival instructions?

Providing clear arrival instructions ensures your guests have a smooth check-in experience. You can set up and update arrival information in your Holidu Hosts account in just a few steps.

Steps to add arrival instructions

1. Log in to your Holidu Hosts account and select your property
2. In the left-hand menu, click on Configuration
3. Scroll down and select Arrival Information
4. Click Edit to add or update details such as:
   • Key collection information
   • Directions to the property
   • Check-in instructions and access codes
   • Contact person name, phone number, and email
5. Click Save to confirm your changes

Improve your instructions with AI

While editing arrival information, you'll see an "Improve with AI" button. This tool automatically rewrites your check-in instructions into a clear, structured format that guests will easily understand. Your improved instructions will appear in guest confirmation emails.

Translate your instructions

After saving, use the Language Selector to translate your arrival instructions into all supported languages. Guests will automatically receive the translated version based on their language preference.

Important to know

The arrival information you add—including contact details, key collection instructions, and directions—is automatically sent to guests after they confirm a booking. If you update arrival details after bookings have already been made, you must personally inform those guests about the changes.