What Should Be Included in Your Property Description? What Do Guests Ask About Most?

A clear and comprehensive property description is essential for setting the right expectations and avoiding misunderstandings. This guide covers the key information guests consistently ask about across all markets.

Property Accessibility

Guests want to know if they can comfortably access and move around your property. Address these common questions in your description:

• Do you live on-site? Clarify whether you share the space with guests or if it's entirely theirs.
• Is there construction nearby? Mention any work schedules so guests can plan accordingly.
• What noise levels should guests expect? Be honest about proximity to highways, bars, or other noise sources.
• Are there stairs? Note the number of steps and whether the property is accessible for guests with reduced mobility.
• How do guests access the property? Specify if it's ground floor, requires an elevator, or involves a specific entry method.

Learn how to update your property description

Security and Maintenance

Transparency about security measures and service visits builds trust with guests:

• Security devices: If your property has cameras, alarms, or other monitoring equipment, disclose their locations and confirm they will be disabled during the guest's stay for legal and privacy reasons.
• Maintenance providers: Inform guests if a pool cleaner, gardener, or other service providers will visit during their stay, and provide approximate times.

Shared Amenities

Clarify what guests can use and any access restrictions:

• What amenities are shared? If the pool, garden, parking, or other facilities are shared with other guests or residents, mention this clearly.
• Pool access details: Specify operating hours, seasonal availability, entry codes, or any other restrictions guests should know.

Pets and Allergies

This information is critical for guest safety and satisfaction:

• Are there animals on-site? Include details about any pets living at your property or nearby, as guests may have allergies or phobias.
• Pet-friendly policies: Explain whether guests can bring their own pets and any associated rules or fees.

Why These Details Matter

Sharing clear, honest, and detailed information helps guests make informed decisions and sets the right expectations for their stay. This transparency directly improves the guest experience and increases the likelihood of positive reviews, which benefit your property's visibility and booking potential.

When in doubt, include it. The more information you provide upfront, the fewer surprises during the stay—and the happier your guests will be.