What Should Be Included in My Property's Description? What Do Guests Ask About the Most?

A clear and comprehensive property description is essential for setting the right expectations with your guests. It helps prevent misunderstandings and increases the likelihood of positive reviews. Here's what you need to include, based on the most common questions guests ask.

1. Property Accessibility

Guests want to know how easy it is to access and navigate your property. Be transparent about:

• On-site presence: Let guests know if you live on the property or share any spaces with them.
• Construction and noise: Mention any nearby construction work, schedules, highways, bars, or other sources of noise that could affect their stay.
• Stairs and mobility: Clearly indicate if there are stairs and whether the property is accessible for guests with reduced mobility.
• Access method: Explain how guests will enter the property—for example, first floor entry, elevator access, or key pickup details.

Need help updating your description? Learn how to update your property description.

2. Security and Maintenance

Guests appreciate knowing about security measures and any service visits during their stay:

• Security devices: If your property has cameras, alarms, or other security equipment, disclose their locations and confirm you'll disable them during the guest's stay. This is important for both legal compliance and guest comfort.
• Maintenance visits: Inform guests if a pool cleaner, gardener, or other service provider will visit during their booking.

3. Shared Amenities

Clarify what guests can access and any restrictions:

• Shared spaces: If guests will be sharing a pool, garden, parking area, or other amenities, mention this clearly to avoid confusion.
• Pool details: Specify operating hours, seasonal availability, access codes, and any rules guests should follow.

4. Pets and Allergies

Pet information is crucial for guest safety and comfort:

• On-site or nearby animals: Disclose any pets you have or animals in the surrounding area, as some guests may have allergies or phobias.
• Pet policies: Clearly state whether guests can bring their own pets.

Why Transparency Matters

Providing clear, honest, and detailed information helps guests make informed decisions about their stay. This transparency improves the overall guest experience and significantly increases the likelihood of receiving positive reviews and repeat bookings.

By addressing the questions guests ask most frequently, you demonstrate professionalism and build trust with potential visitors to your property.