What Should Be Included in My Property's Description? What Do Guests Ask About the Most?

A clear and comprehensive property description is one of your most powerful tools for attracting the right guests and preventing misunderstandings before they arrive. By addressing the questions guests ask most frequently, you set accurate expectations and significantly improve the likelihood of positive reviews and repeat bookings.

1. Property Accessibility

Guests want to know exactly how they'll access your property and whether it suits their needs. This is one of the most commonly asked topics.

• Do you live on-site? Clearly state whether you share the property with guests or if they have it to themselves.
• How do guests access the property? Specify if the entrance is on the first floor, requires stairs, elevator access, or a gate code.
• Is the property accessible for reduced mobility? Be honest about stairs, doorway widths, and bathroom accessibility.
• Is there construction nearby? If construction work is scheduled during typical guest stays, mention the hours and duration.
• Any noise in the area? Disclose proximity to highways, bars, nightlife venues, or other potential noise sources.

For detailed guidance on this topic, learn how to update your property description.

2. Security and Maintenance

Trust and safety are paramount to guests booking your property.

• Security devices: If you have cameras, alarm systems, or other security equipment, disclose their locations and confirm they will be disabled during the guest's stay. This transparency is both legally important and builds confidence.
• Maintenance providers: Inform guests if a pool cleaner, gardener, or other service provider will visit during their stay, and provide approximate timing when possible.

3. Shared Amenities

One of the most frequent guest questions concerns which amenities are private versus shared.

• Who shares the amenities? If guests share a pool, garden, parking, or other facilities with other units or you, state this clearly.
• Pool access details: Specify operating hours, seasonal availability, whether a code is required, and any rules guests should follow.
• Common areas: Clarify access to kitchens, lounges, outdoor spaces, or laundry facilities and any restrictions that apply.

4. Pets and Allergies

Guests frequently ask about animals at or near your property, particularly if they have allergies or fears.

• On-site pets: Disclose any dogs, cats, or other animals living at or regularly visiting your property.
• Nearby animals: Mention if neighboring properties have animals that might be heard or seen.
• Allergy information: If previous guests have had pets, note any lingering allergens or pet hair.

Why Detailed Descriptions Matter

Transparent, honest property descriptions accomplish three critical goals:

• They help guests make informed decisions aligned with their needs and preferences.
• They prevent surprise disappointments and complaints upon arrival.
• They lead to higher satisfaction ratings and more positive reviews.

By proactively addressing the questions guests ask most, you demonstrate professionalism and respect for their experience. This foundation of trust is what transforms first-time guests into returning visitors and advocates for your property.