How can I contact Customer Service?

We understand that you may need to reach our Customer Service team for assistance with your hosting account, bookings, or property management. Holidu offers multiple convenient ways to contact us to ensure you get the support you need quickly and efficiently.

Important Information Before Contacting Us

When you reach out to our Customer Service team, please have the following information ready:

• Property ID: This helps us locate your property information quickly and resolve your questions more effectively.
• Booking ID: If your request is related to a specific booking, include this to assist you more promptly and accurately.

Having these details available will help us provide faster and more accurate support.

Phone Support

Our phone support is available 7 days a week with varying hours depending on your language and type of request. Below you'll find the phone numbers and availability for different support categories.

Booking Inquiries, Payments, Modifications, Cancellations & Complaints

For pre-booking and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints:

Availability: 9:00 AM – 9:00 PM CET (Monday – Sunday)

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78

Availability: 9:00 AM – 6:00 PM CET (Monday – Sunday)

• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

Property Configuration & Listing Support

For assistance with amenities, descriptions, pricing changes, and listing modifications:

Availability: 9:00 AM – 6:00 PM CET (Monday – Sunday)

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

Advanced Host Support

For complex or escalated property issues requiring specialized assistance:

Availability: 9:00 AM – 6:00 PM CET (Monday – Friday)

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

WhatsApp Support

You can also reach our Customer Service team via WhatsApp for text-based support.

WhatsApp Number: +49 1579 2347507

Availability: 9:00 AM – 6:00 PM CET (Monday – Sunday)

WhatsApp Guidelines

• Text messages only – calls cannot be received via WhatsApp
• Always include your Booking ID and Property ID in your message
• This WhatsApp number is exclusively for hosts. Please do not share it with guests.

Holidu Assistant

For quick answers and self-service support, you can also access the Holidu Assistant directly from your host dashboard at host.holidu.com/app/assistant. This tool can help you find answers to common questions without waiting for a customer service representative.

Choosing the Right Contact Method

Consider these factors when deciding how to contact us:

• Urgent matters: Phone support for immediate assistance
• Quick questions: WhatsApp for convenient text-based communication
• Simple inquiries: Holidu Assistant for instant self-service solutions
• Complex issues: Advanced Host Support phone line for specialized help

Whatever method you choose, our Customer Service team is ready to help you succeed as a host on Holidu. We appreciate your patience and look forward to assisting you.