How can I contact Customer Service?

Our Customer Service team is here to help you with any questions or concerns about your property on Holidu. We offer multiple convenient ways to reach us, each tailored to different types of inquiries. This guide will walk you through all available contact methods and help you find the fastest solution to your needs.

Before You Contact Us: Important Information

To help us assist you more quickly and efficiently, please have the following information ready when you contact our team:

• Property ID: This is essential and helps us locate your information instantly
• Booking ID: Include this if your inquiry relates to a specific reservation

With these details on hand, we can resolve your questions and concerns much more promptly and accurately.

Contact Methods Available

Holidu Assistant

For quick support and immediate assistance, you can access the Holidu Assistant through your host dashboard at host.holidu.com/app/assistant. This is often the fastest way to get answers to common questions.

Phone Support

Our phone support team is available seven days a week. Hours and support categories vary depending on your type of inquiry. Below are all available phone lines organized by support category and language.

Booking Inquiries, Payments, Modifications, Cancellations & Complaints

This category includes pre and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaint resolution.

Availability: 9:00 AM – 9:00 PM CET, Monday – Sunday

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78
• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

Property Configuration & Listing Support

Contact this team for assistance with amenities, property descriptions, pricing changes, and listing modifications.

Availability: 9:00 AM – 6:00 PM CET, Monday – Sunday

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78
• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

Advanced Host Support

For complex or escalated property issues that require specialized attention, reach out to our Advanced Host Support team.

Availability: 9:00 AM – 6:00 PM CET, Monday – Friday

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78
• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

WhatsApp Support

You can also reach our Customer Service team via WhatsApp for text-based support. This is a convenient alternative if you prefer messaging over calling.

WhatsApp Number: +49 1579 2347507

Availability: 9:00 AM – 6:00 PM CET, Monday – Sunday

Important WhatsApp Guidelines

• Text messages only – calls cannot be received via this WhatsApp number
• Always include your Property ID and Booking ID in your message for faster assistance
• This WhatsApp number is exclusively for host support. Please do not share it with your guests

Choosing the Right Contact Method

Different situations may call for different contact methods. Here is a quick guide to help you choose:

• Quick Questions: Use the Holidu Assistant in your host dashboard for immediate answers
• Urgent Booking Issues: Call during extended business hours (9:00 AM – 9:00 PM CET) for booking-related concerns
• Property or Listing Updates: Call Property Configuration & Listing Support (9:00 AM – 6:00 PM CET)
• Complex Issues: Contact Advanced Host Support during weekday business hours (Monday – Friday, 9:00 AM – 6:00 PM CET)
• Prefer Messaging: Use WhatsApp for text-based support at your convenience during business hours

Tips for Getting the Fastest Support

• Prepare your Property ID and Booking ID before contacting us
• Clearly describe your issue or question when you reach our team
• Contact the team that specializes in your issue type for quicker resolution
• Be aware of time zone differences – all times listed are in CET (Central European Time)
• If calling from outside the listed countries, you may incur international calling charges

Getting Help Beyond Customer Service

In addition to direct customer service contact, explore our comprehensive Help Center for self-service solutions to common questions. Many issues can be resolved quickly by browsing our FAQ sections covering topics like booking management, property setup, payments, and more.

We're committed to supporting you with the information and assistance you need to run a successful property on Holidu. Don't hesitate to reach out using any of these methods – our team is ready to help.