When you need assistance with your Holidu hosting account, we're here to help. We offer multiple convenient ways to contact our Customer Service team. To ensure we can assist you quickly and efficiently, please always provide your Property ID when reaching out. If your question relates to a specific booking, include your Booking ID as well.

Contact Methods Available

Phone Support

Our phone support team is available Monday through Friday with different hours depending on your inquiry type. We offer support in multiple languages to better serve our hosts.

Standard Hours

For Bookings, Cancellations, or Guest Information: 8:00 a.m. – 10:00 p.m. CET

For Listings, Configuration, or Payouts: 09:30 – 13:00 and 14:00 – 17:00 CET

Available Languages and Numbers:

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

Extended Support Hours for Additional Languages

For Bookings, Cancellations, or Guest Information: 09:30 a.m. – 5:00 p.m. CET

For Listings, Configuration, or Payouts: 09:30 – 13:00 and 14:00 – 17:00 CET

WhatsApp Messaging

You can reach our Customer Service team via WhatsApp for text-based communication. This method is perfect if you prefer messaging over phone calls.

Number: +49 1579 2347507

Availability: Monday – Friday, 09:00 – 13:00 CET and 14:00 – 18:00 CET

Important WhatsApp Guidelines

• Text messages only – calls cannot be received via this WhatsApp number
• Always include your Booking ID and Property ID in your message for faster assistance
• This WhatsApp number is exclusively for hosts – please do not share it with guests

Holidu Assistant

Access our online assistant tool directly from your host dashboard at host.holidu.com/app/assistant. This provides quick access to support resources and documentation.

What Information to Have Ready

To help us serve you more effectively, gather the following information before contacting us:

• Property ID – Essential for all inquiries
• Booking ID – Include if your question relates to a specific reservation
• A clear description of your issue or question

Support Hours Summary

Our customer service team operates during business hours Monday through Friday. Phone support for booking-related inquiries extends until 10:00 p.m. CET, while administrative questions about listings and payouts are handled during standard business hours with a lunch break.

Emergency Support

For on-site emergencies or urgent weekend issues, please refer to our dedicated emergency support resources available in your host account.

Why Contact Customer Service

Our Customer Service team can assist you with:

• Questions about specific bookings or cancellations
• Guest communication issues
• Property listing configuration and optimization
• Payout and payment questions
• Account management and settings
• General inquiries about your hosting account

Getting the Best Support Experience

To receive the fastest and most accurate assistance, prepare your Property ID and any relevant Booking IDs before contacting us. Be clear about what you need help with, and if you're reporting an issue, provide specific details about when it occurred and what steps you've already taken. If you're contacting us via phone, note that our multilingual team is ready to assist you in your preferred language during the hours listed above.

We're committed to responding to your inquiries promptly and resolving any issues with your Holidu hosting account efficiently.