We're here to help! As a host, you have multiple convenient ways to reach our Customer Service team. Choose the contact method that works best for you.

Important Information Before You Contact Us

To help us assist you quickly and efficiently, please have the following information ready when you reach out:

• Property ID: This helps us locate your property information immediately
• Booking ID: Include this if your question relates to a specific booking

Providing these details allows our team to resolve your concerns faster and more accurately.

Contact Us By Phone

Our phone support is available seven days a week. Call times and phone numbers vary depending on your language and the type of support you need.

Booking Inquiries, Payments, Modifications, Cancellations & Complaints

For pre and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Hours: 9:00 AM – 9:00 PM CET (Monday – Sunday)

• Germany: +49 89 628 26202
• United Kingdom: +44 7460 699157
• Italy: +39 0471 1804166
• Spain: +34 871 550 571
• France: +33 5 16 63 60 78

Hours: 9:00 AM – 6:00 PM CET (Monday – Sunday)

• Netherlands: +31 20 249 1263
• Greece: +30 21 1199 6214
• Portugal: +351 92 324 1556

Property Configuration & Listing Support

For questions about amenities, descriptions, pricing changes, and listing modifications.

Hours: 9:00 AM – 6:00 PM CET (Monday – Sunday)

• Germany: +49 89 628 26202
• United Kingdom: +44 7460 699157
• Italy: +39 0471 1804166
• Spain: +34 871 550 571
• France: +33 5 16 63 60 78
• Netherlands: +31 20 249 1263
• Greece: +30 21 1199 6214
• Portugal: +351 92 324 1556

Advanced Host Support

For complex or escalated property issues requiring specialized assistance.

Hours: 9:00 AM – 6:00 PM CET (Monday – Friday)

• Germany: +49 89 628 26202
• United Kingdom: +44 7460 699157
• Italy: +39 0471 1804166
• Spain: +34 871 550 571
• France: +33 5 16 63 60 78
• Netherlands: +31 20 249 1263
• Greece: +30 21 1199 6214
• Portugal: +351 92 324 1556

Contact Us Via WhatsApp

You can message our Customer Service team directly through WhatsApp for a quick response.

WhatsApp Number: +49 1579 2347507

Available Hours: 9:00 AM – 6:00 PM CET (Monday – Sunday)

Important Notes:

• WhatsApp text messages only – calls cannot be received via this number
• Always include your Booking ID and Property ID in your message
• This number is exclusively for hosts. Please do not share it with guests

Use the Holidu Assistant

For immediate answers to common questions, you can also access the Holidu Assistant directly from your host account at host.holidu.com/app/assistant. The assistant can provide quick responses to frequently asked questions without waiting for phone or WhatsApp support.

How to Prepare for Your Contact

To ensure the fastest resolution, prepare your message or call with the following details:

• Your Property ID
• Your Booking ID (if applicable)
• A clear description of your question or issue
• Any relevant dates or details

Response Times

Our team aims to respond to all inquiries during business hours as quickly as possible. Phone support typically provides immediate assistance, while WhatsApp messages are answered within the stated operating hours. For the fastest resolution, call us during your local time zone's corresponding CET hours.