Why is My Payment Still Pending After a Guest Cancels a Non-Refundable Booking?

When a guest cancels a non-refundable booking on Holidu, your payment may remain pending while we complete necessary accounting adjustments. This process ensures your payout is calculated correctly according to your cancellation policy and Holidu's payment procedures. Processing typically takes up to 72 hours, though peak travel seasons may require additional time.

Understanding Payment Processing After Cancellations

When a booking is cancelled, Holidu must recalculate your payout based on several factors:

• The original booking amount and any additional fees paid by the guest
• Your selected cancellation policy terms
• Any refundable charges such as cleaning fees or service fees
• Compliance with local payment regulations and Holidu policies

During this accounting adjustment period, your payment status will display as pending. This is a standard procedure and does not indicate an issue with your account or booking.

Why is There a Deduction From the Original Payout?

Your final payout after a guest cancellation may be lower than your initial booking amount. This occurs because:

• The initial payout estimate is based on the total amount the guest paid at booking time
• When a booking is cancelled, the payout is recalculated according to your specific cancellation policy
• Refundable charges such as cleaning fees and other extras are typically returned to the guest, reducing your final payout
• Platform fees and processing costs may also affect the final amount you receive

These adjustments are calculated automatically by our system to ensure accurate, policy-compliant payments.

What to Do If Your Payment Is Still Pending After 72 Hours

If more than 72 hours have passed and your payment is still pending, please contact our support team using the following steps:

1. Visit https://host.holidu.com/app/assistant
2. Describe your situation and provide any relevant booking information
3. Include details such as the booking ID, guest name, cancellation date, and current payment status
4. Submit your request for priority review by our Customer Service team

Make sure to include all requested information so our agents can assist you as efficiently as possible. Our team will investigate the delay and provide you with an update on your pending payment.

Important Considerations

• Accounting adjustments after guest cancellations are standard procedure and ensure correct payments that comply with Holidu policies
• During peak travel seasons and holidays, processing times may extend beyond the typical 72-hour window
• Your payment will be processed automatically once the accounting adjustment is complete—no additional action is required from you in most cases
• Contact our support team immediately if your payment remains pending beyond 72 hours or if you notice any unusual deductions

Frequently Asked Questions

Can I speed up the payment processing?

Payment processing times are determined by our accounting system and cannot be manually accelerated. However, if your payment is delayed beyond 72 hours, our support team can investigate and prioritize your case.

Will I receive the full amount even with a cancelled booking?

Your payout depends on your cancellation policy and what refunds are owed to the guest. Non-refundable bookings typically result in higher payouts to hosts, but refundable portions such as cleaning fees will be deducted before your payment is processed.

What if the guest cancels multiple times?

Each cancellation is processed separately. Multiple pending payments will be adjusted and processed according to each booking's specific terms and cancellation policy.