Why Is My Payment Still Pending After My Guest Cancelled a Non-Refundable Booking?

Understanding Payment Processing After Cancellations

When a guest cancels a non-refundable booking, Holidu must complete an accounting adjustment to ensure your payout is processed correctly according to your cancellation policy. This processing typically takes up to 72 hours but may require additional time during peak travel seasons.

Why Does This Process Take Time?

Payment processing after a cancellation involves several important steps:

• Verification of the cancellation terms and your selected cancellation policy
• Recalculation of your payout based on the cancellation terms
• Processing of any refunds owed to the guest
• Final accounting adjustment to your host account

These steps ensure that both you and your guest are treated fairly and that all payments comply with Holidu's policies and applicable regulations.

Why Is There a Deduction From the Original Payout?

It's common to see a lower final payout than the amount initially calculated. Here's why:

• The initial payout estimate is based on the total amount paid by the guest at the time of booking
• When a booking is cancelled, your payout is recalculated according to your selected cancellation policy
• Cleaning fees and other extra charges are often refunded to the guest if cancelled before check-in, which reduces your final payout

What to Do If Your Payment Is Still Pending After 72 Hours

If more than 72 hours have passed and your payment is still pending, please contact our support team using this link: https://host.holidu.com/app/assistant

Make sure to include all requested information so our agents can assist you as efficiently as possible. Having your booking details readily available will help speed up the resolution process.

Important Considerations

• Accounting adjustments after cancellations are standard and primarily ensure correct payments and compliance with Holidu's policies
• During peak travel seasons, processing can take longer than the usual 72 hours
• If you experience longer delays or have concerns about a specific payment adjustment, our customer service team is ready to help with detailed booking information

Need Additional Help?

If you have questions about your specific cancellation or payment adjustment, our support team is here to assist. Contact us through the link above with your booking reference number and any relevant details about the cancelled reservation.