Account Verification - Frequently Asked Questions

Welcome to our account verification FAQ for Holidu Hosts! We're excited to support you on your hosting journey and ensure everything goes smoothly. To help you along the way, we've put together answers to some of the most common questions about the account verification process.

The upload of my documents does not work, what can I do?

If you're experiencing issues uploading your documents, try the following steps:

• Ensure your documents are clear, legible, and in the correct format (JPG/JPEG are recommended) with a maximum size of 4 MB
• Please note that screenshots of ID documents are not accepted by Adyen
• If you're still having trouble, try using a different web browser
• Should the issue persist, reach out to our support team through the contact form in your Holidu account

My ID document got declined, what can I do?

If your ID document was declined, double-check that it meets the following requirements to ensure successful verification.

General ID Requirements

• The document should not be expired
• The photo ID must have the machine-readable zone visible (if applicable) and be a physical photo ID

Specific Requirements for Passports and ID Cards

• Separate files for front and back (if providing an ID card or driver's license)
• Full-colour, cropped, and straightened images
• The document must be a photo or scan, not a screenshot, printout, or photo of a screen

Special Considerations for France

French national ID cards issued between January 2, 2004, and December 31, 2013, have a validity extension of 5 years beyond the original expiration date, making them valid for 15 years. This extension does not apply to IDs issued to minors or other document types.

Special Considerations for Greece

We recommend using your passport for identification purposes.

My bank account is a joint bank account. Can it be used for payouts?

Yes, a joint bank account can be used for payouts. You'll need to provide proof showing the names of both account holders for verification and processing.

Where can I find my business registration details?

You'll find your business registration details on an official document that is issued by a reliable source, like the local commercial register, and is no older than 12 months or includes a signature with a matching state date.

Cross-check that your business name, registration number, and other details match your official documents to avoid delays. Refer to the country-specific guidance below for information about business registration requirements in your location.

Austria

• Source: Company register
• Business registration number: Firmenbuchnummer (e.g., FN 447538w)
• Tax ID: Steuernummer (e.g., 931736581)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g., ATU51507409)

France

• Source: Trade and company register
• Business registration number: SIRET number (e.g., 542051180-00066)
• VAT number: Numéro de TVA (e.g., FR12999999999)

Germany

• Source: Trade Register (free download of Trade Register extract possible)
• Business registration number: Handelsregisternummer (e.g., HRB 154165)
• Tax ID: Steuernummer (e.g., 14310260208)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g., DE 115235681)

Greece

• Source: General Commercial Registry
• Business registration number: GEMI number (e.g., 12345678912)
• VAT number: Arithmós Forologikou Mētrṓou (ΑΦΜ) (e.g., EL123456789)

Italy

• Source: Italian business register (subscription fee applies to view business registration numbers. However, business registration numbers are publicly available at the European e-Justice Portal.)
• Business Registration number: Partita IVA or Codice fiscale (e.g., 00470400011 or ABCDEF91D08F205J) or CCIAA number (e.g., TO0091712)
• VAT number: Partita IVA (e.g., IT12345678901)

Netherlands

• Source: Dutch Business Register of the Dutch Chamber of Commerce
• Business Registration number: KVK number (e.g., KVK 81394179)
• Tax ID: RSIN (e.g., 811786523)
• VAT Number: Btw-nummer (e.g., NL123456789B01)

Portugal

• Source: Business register
• Business Registration number: Número de Identificação de Pessoa Colectiva (NIPC) (e.g., 123456789)
• VAT number: Número de IVA (e.g., PT123456789)

Spain

• Source: Spanish Business Register
• Business Registration number: Número de Identificación Fiscal (NIF) (e.g., A39000013)
• VAT Number: Número de Identificación a efectos de IVA (e.g., ESX12345678)

Which requirements does a bank account proof have to fulfill?

Bank account proofs can include various documents that demonstrate your ownership and control of the account used for payouts.

Accepted Document Types

• Bank statements
• Deposit tickets or forms
• Screenshots of online banking
• Official bank-issued letters
• Cheques

Required Information on Bank Proof Documents

Your bank account proof must clearly show the following information:

• The account holder's name matching your legal entity name
• The account number or IBAN
• Date of issuance within the last 12 months (exemptions for RIBs, cheques, or TAMIEYTHPIO)
• Bank-issued indicators such as the bank name or logo

If a trading name is used, a supporting document may be necessary to connect it to your legal entity.

IBAN Requirements

Your IBAN must meet the following requirements for successful verification:

• Your IBAN must belong to a SEPA country
• Supported SEPA countries include: United Kingdom (GB), Switzerland (CH), Spain (ES), Slovenia (SI), Slovakia (SK), San Marino (SM), Cyprus (CY), Monaco (MC), Portugal (PT), Poland (PL), Netherlands (NL), Malta (MT), Luxembourg (LU), Lithuania (LT), Liechtenstein (LI), Latvia (LV), Italy (IT), Ireland (IE), Greece (GR), Germany (DE), France (FR), Finland (FI), Estonia (EE), Belgium (BE), and Austria (AT)

Why am I asked to log in to my Online Banking?

You have two options to verify your bank account: instant verification through Online Banking or uploading a Bank Account Proof document. Online Banking verification is secure and immediate, while uploading a statement may take up to 72 hours to process. Choose the method that works best for you.

Is there a risk of me not receiving my payments?

As long as you provide the proper documentation matching the bank account holder information, there is no risk to receiving your payments. For companies, this documentation should match the decision-makers on the account.

What will happen with the copies of the documents I previously shared with Holidu?

Holidu handles your data following strict privacy and data security policies to ensure confidentiality and protection of your personal information. If you have concerns about how your data is being used or wish to request data deletion, please contact us through the contact form in your Holidu account.

I don't trust this company to have my documents.

We understand your concern about sharing sensitive information. We use Adyen, a leading global payment provider trusted by major companies worldwide, to manage your payments securely. Adyen is a PCI DSS Level 1 certified payment processor, which means they maintain the highest standards of security and compliance. If you don't recognize Adyen, it's likely because they work behind the scenes for many popular services you already use.

Companies That Trust Adyen for Payment Processing

Will I get confirmation when I submit all the information?

Yes, once your information is verified and approved, you will receive a confirmation email. This email serves as official documentation that your account verification is complete and your account is ready for full use.

Need Additional Help?

We hope this FAQ has answered your questions about account verification. If you have additional questions or concerns not covered here, please reach out to our support team through the contact form in your Holidu account. Thank you for being a valued host in the Holidu community.