Account Verification - Frequently Asked Questions

Welcome to the account verification FAQ for Holidu hosts. We're here to help you get set up quickly. Below are answers to the most common questions hosts ask during verification.

The upload of my documents does not work, what can I do?

If you're experiencing issues uploading documents, follow these steps to resolve the problem:

1. Ensure your documents are clear, legible, and in one of the accepted formats: JPEG, JPG, PNG, or PDF
2. Check file sizes: maximum 15 MB for photo IDs and bank statements; 30 MB (PDF only) for registration and constitutional documents. Minimum size: 100 KB (1 KB for PDFs)
3. Remember that screenshots of ID documents are not accepted by Adyen
4. Try using a different web browser if the issue persists
5. If problems continue, reach out to Holidu support through the contact form in your Holidu account

My ID document got declined, what can I do?

If your ID document was declined, it's important to review the requirements carefully. Here's what you need to know:

Essential ID Requirements

• The document must not be expired
• The machine-readable zone must be visible (if applicable)
• It must be a physical photo ID — digital IDs are not accepted
• If the document has a signature field, it must be signed
• The name on the ID must exactly match the name provided during registration. If names differ (for example, married versus maiden name), the check will fail

Accepted Photo ID Types

• Passport — data page with photo, details, and machine-readable zone visible
• National ID card — front and back, each side as a separate file
• Driver's license — front and back, each side as a separate file

Document Quality Standards

The uploaded document must meet these quality standards:

• Be a full-color, straightened image with all corners and edges fully visible
• Be a photo or scan of the physical ID — not a screenshot, printout, or photo of a screen

Country-Specific Considerations

France: French national ID cards issued between January 2, 2004, and December 31, 2013, have a validity extension of 5 years beyond the original expiration, making them valid for 15 years. This extension does not apply to IDs issued to minors or other document types.

Greece: We recommend using your passport for identification.

What is my individual tax ID and why is it needed?

As part of identity verification, Adyen may require your personal tax identification number. This is separate from any business tax ID or VAT number. Below are the relevant formats for each country:

Country	Tax ID Name	Example
Germany	Persönliche Identifikationsnummer (IdNr)	26954371827
Austria	Steuernummer	931736581
France	Numéro SPI	30 23 217 600 053
Italy	Codice fiscale	YULSQG40E60I271T
Spain	DNI or NIE	99999999L / X9999999L
Greece	AFM (ΑΦΜ)	244709851
Croatia	OIB	94577403194
Portugal	Número ID Civil	299999998

If automatic verification of your tax ID fails, you may be asked to upload an official document showing your name and tax ID number, issued by a government authority.

My bank account is a joint bank account. Can it be used for payouts?

Yes, a joint bank account can be used for payouts. You'll need to provide proof showing the names of both account holders for verification and processing.

Where can I find my business registration details?

You'll find your business registration details on an official document that meets these requirements:

• Is issued by a public authority, government agency, or judicial authority (typically the local commercial register)
• Is no older than 12 months, or includes a signature and a state-of-affairs date within the last 12 months
• States your legal entity name (not the trading/doing-business-as name) and your registration number

Cross-check that your business name, registration number, and other details match your official documents to avoid delays. Refer to the country-specific information below on business registration.

Country-Specific Registration Details

Austria

• Registration document: Firmenbuchauszug (Extract from Commercial Register)
• Business registration number: Firmenbuchnummer (for example, FN123456m)
• Tax ID: Steuernummer (for example, 931736581)
• VAT number: Umsatzsteuer-Identifikationsnummer (for example, ATU51507409)

Croatia

• Registration document: Izvadak Iz Sudskog Registra (Extract from Court Register)
• Sole proprietorship constitutional document: Izvadak iz Obrtnog Registra, Potvrda o Registraciji Obrta
• Registration number (Organizations): MBS (Matični broj subjekta trgovačkog suda) (for example, 080020970)
• Registration number (Sole Proprietorship): MBO (Mationi broj subjekta trgovackog suda) (for example, 12345678)
• VAT number: PDV Id. Broj OIB (for example, HR94577403194)

France

• Trade and company register (free download of Trade Register extract possible)
• Constitutional document: Extrait K-bis, Avis de Situation au Répertoire Sirene, URSSAF/INSEE extract
• Business registration number: SIRET number (for example, 542051180-00066)
• VAT number: Numéro de TVA (for example, FR12999999999)

Germany

• Trade Register (free download of Trade Register extract possible)
• Constitutional document: Gewerbe Anmeldung (GewA 1 or 2), Gewerbeschein, Handelsregisterauszug. All pages of the constitutional document, including the signature page, must be uploaded
• Business registration number: Handelsregisternummer (for example, HRB 154165)
• Tax ID: Steuernummer (for example, 14310260208)
• VAT number: Umsatzsteuer-Identifikationsnummer (for example, DE 115235681)

Greece

• General Commercial Registry (GEMI)
• Constitutional document: Ανακοίνωση Καταχώρισης στο Γ.Ε.ΜΗ. (Notice of Registration in GEMI)
• Business registration number: GEMI number (for example, 12345678912)
• VAT number: Arithmós Forologikou Mētrṓou (ΑΦΜ) (for example, EL123456789)

Italy

• Italian business register (subscription fee applies to view business registration numbers. However, business registration numbers are publicly available at the European e-Justice Portal)
• Constitutional document: Certificato Di Attribuzione Del Codice Fiscale
• Business Registration number: Partita IVA or Codice fiscale (for example, 00470400011 or ABCDEF91D08F205J) or CCIAA number (for example, TO0091712)
• VAT number: Partita IVA (for example, IT12345678901)

Note: The individual Codice Fiscale (16 alphanumeric characters, for example, YULSQG40E60I271T) is different from the organization Codice Fiscale (11 digits). CCIAA/REA numbers can only be verified if a CCIAA document is also provided.

Netherlands

• Dutch Business Register of the Dutch Chamber of Commerce
• Business Registration number: KVK number (for example, KVK 81394179)
• Tax ID: RSIN (for example, 811786523)
• VAT Number: Btw-nummer (for example, NL123456789B01)

Portugal

• Business register
• Constitutional document: Certidão permanente de registo comercial (Permanent Certificate of Registration), Certificado de Registo de Entidade
• Business Registration number = Número de Identificação de Pessoa Colectiva (NIPC) (for example, 123456789)
• VAT number = Número de IVA (for example, PT123456789)

Spain

• Spanish Business Register
• Constitutional document: Certificado tributario de la Agencia Tributaria
• Business Registration number = Número de Identificación Fiscal (NIF) (for example, A39000013)
• VAT Number = Número de Identificación a efectos de IVA (for example, ESX12345678)

Which requirements does a bank account proof have to fulfil?

Bank account proofs can include various document types. Here are the accepted formats and requirements:

Accepted Document Types

• Bank statements
• Deposit tickets/forms (must contain a bank logo or letterhead, and a stamp or signature from the bank)
• Screenshots of online banking
• Official bank-issued letters (must contain a bank logo or letterhead, and a stamp or signature)
• Cheques (printed, not handwritten; name, account number, and bank logo must be visible)
• France: Relevé d'Identité Bancaire (RIB)
• Greece: TAMIEYTHPIO

Required Information in Documents

These documents must show:

• The account holder's name matching your legal entity name
• The account number or IBAN
• Date of issuance within the last 12 months. Exemptions: RIBs, cheques, online banking screenshots, and TAMIEYTHPIO are exempt unless they contain a date (in which case it must still be less than 12 months old)
• An indicator the document was issued by a bank (bank name or logo)
• The country/region of the bank account (for EU statements, Adyen infers this from the IBAN)

Not Accepted

• Photos of bank-issued cards (credit/debit cards)
• Edited or personalized documents
• Documents older than 12 months (unless exempt as noted above)
• Documents with missing required data
• Cut-off, blurry, or low-quality images
• Documents issued by third-party software platforms

If a trading name is used, a supporting document may be necessary to connect it to the legal entity.

IBAN Requirements

Hosts' IBANs must belong to SEPA countries. The full list of supported SEPA countries includes: Austria (AT), Belgium (BE), Bulgaria (BG), Croatia (HR), Cyprus (CY), Czech Republic (CZ), Denmark (DK), Estonia (EE), Finland (FI), France (FR),