Welcome to the Account Verification FAQ for Holidu hosts. We're here to help you get set up quickly and successfully. Below are answers to the most common questions hosts ask during the verification process.

Document Upload Issues

The upload of my documents does not work, what can I do?

If you're experiencing trouble uploading documents, follow these steps to resolve the issue:

1. Ensure your documents are clear and legible in one of the accepted formats: JPEG, JPG, PNG, or PDF
2. Check file sizes meet requirements: maximum 15 MB for photo IDs and bank statements; maximum 30 MB (PDF only) for registration and constitutional documents. Minimum size is 100 KB (1 KB for PDFs)
3. Never use screenshots of ID documents — Adyen does not accept these
4. Try uploading using a different web browser
5. If the issue persists, contact Holidu support through the contact form in your Holidu account

ID Document Requirements and Declined Documents

My ID document got declined, what can I do?

If your ID document was declined, review the requirements below to ensure your document meets all criteria for acceptance.

Key Requirements

• The document must not be expired
• The machine-readable zone must be visible (if applicable)
• It must be a physical photo ID — digital IDs are not accepted
• If the document has a signature field, it must be signed
• The name on the ID must exactly match the name provided during registration. If names differ (for example, married vs. maiden name), the verification will fail

Accepted Photo ID Types

Passport: Data page with photo, details, and machine-readable zone visible.

National ID Card: Front and back, each side uploaded as a separate file.

Driver's License: Front and back, each side uploaded as a separate file.

Image Quality Standards

The uploaded document must:

• Be a full-color, straightened image with all corners and edges fully visible
• Be a photo or scan of the physical ID — not a screenshot, printout, or photo of a screen

Country-Specific Considerations

France: French national ID cards issued between January 2, 2004, and December 31, 2013, have a validity extension of 5 years beyond the original expiration date, making them valid for 15 years total. This extension does not apply to IDs issued to minors or other document types.

Greece: We recommend using your passport for identification purposes.

Tax Identification Requirements

What is my individual tax ID and why is it needed?

As part of identity verification, Adyen may require your personal tax identification number. This is separate from any business tax ID or VAT number. Your tax ID helps verify your identity and comply with financial regulations in your country.

Below are the relevant tax ID formats for each country:

Country	Tax ID Name	Example Format
Germany	Persönliche Identifikationsnummer (IdNr)	26954371827
Austria	Steuernummer	931736581
France	Numéro SPI	30 23 217 600 053
Italy	Codice fiscale	YULSQG40E60I271T
Spain	DNI or NIE	99999999L / X9999999L
Greece	AFM (ΑΦΜ)	244709851
Croatia	OIB	94577403194
Portugal	Número ID Civil	299999998

If automatic verification of your tax ID fails, you may be asked to upload an official document showing your name and tax ID number issued by a government authority.

Bank Account Information

My bank account is a joint bank account. Can it be used for payouts?

Yes, a joint bank account can be used for payouts. You will need to provide proof showing the names of all account holders for verification and processing purposes.

Which requirements does a bank account proof have to fulfil?

Bank account proofs can include any of the following document types:

• Bank statements
• Deposit tickets or forms (must contain a bank logo or letterhead, and a stamp or signature from the bank)
• Screenshots of online banking
• Official bank-issued letters (must contain a bank logo or letterhead, and a stamp or signature)
• Printed cheques (not handwritten; name, account number, and bank logo must be visible)
• France: Relevé d'Identité Bancaire (RIB)
• Greece: TAMIEYTHPIO

Required Information on Bank Account Proof

These documents must show:

• The account holder's name matching your legal entity name
• The account number or IBAN
• Date of issuance within the last 12 months (exceptions: RIBs, cheques, online banking screenshots, and TAMIEYTHPIO are exempt unless they contain a date, in which case it must still be within 12 months)
• An indicator the document was issued by a bank (bank name or logo)
• The country or region of the bank account (for EU statements, Adyen infers this from the IBAN)

Documents Not Accepted

• Photos of bank-issued cards (credit or debit cards)
• Edited or personalized documents
• Documents older than 12 months (unless exempt as noted above)
• Documents with missing required data
• Cut-off, blurry, or low-quality images
• Documents issued by third-party software platforms

If a trading name is used, a supporting document may be necessary to connect it to the legal entity.

IBAN Requirements

Your IBAN must belong to a SEPA country. Supported SEPA countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.

Why am I asked to log in to my Online Banking?

You can verify your bank account instantly through Online Banking or upload a Bank Account Proof. Online Banking verification is secure and immediate, while uploading a statement may take up to 72 hours to process.

Is there a risk of me not receiving my payments?

As long as you provide proper documentation matching the bank account holder's name, there is no risk. For companies, this documentation should match the decision-makers on file.

Business Registration Details

Where can I find my business registration details?

You'll find your business registration details on an official document that:

• Is issued by a public authority, government agency, or judicial authority (typically the local commercial register)
• Is no older than 12 months, or includes a signature and a state-of-affairs date within the last 12 months
• States your legal entity name (not the trading or doing-business-as name) and your registration number

Cross-check that your business name, registration number, and other details match your official documents to avoid delays.

Country-Specific Registration Details

Austria

• Registration document: Firmenbuchauszug (Extract from Commercial Register)
• Business registration number: Firmenbuchnummer (for example, FN123456m)
• Tax ID: Steuernummer (for example, 931736581)
• VAT number: Umsatzsteuer-Identifikationsnummer (for example, ATU51507409)

Croatia

• Registration document: Izvadak Iz Sudskog Registra (Extract from Court Register)
• Sole proprietorship constitutional document: Izvadak iz Obrtnog Registra, Potvrda o Registraciji Obrta
• Registration number (Organizations): MBS (Matični broj subjekta trgovačkog suda) (for example, 080020970)
• Registration number (Sole Proprietorship): MBO (Mationi broj subjekta trgovackog suda) (for example, 12345678)
• VAT number: PDV Id. Broj OIB (for example, HR94577403194)

France

• Trade and company register (free download of Trade Register extract possible)
• Constitutional document: Extrait K-bis, Avis de Situation au Répertoire Sirene, URSSAF or INSEE extract
• Business registration number: SIRET number (for example, 542051180-00066)
• VAT number: Numéro de TVA (for example, FR12999999999)

Germany

• Trade Register (free download of Trade Register extract possible)
• Constitutional document: Gewerbe Anmeldung (GewA 1 or 2), Gewerbeschein, Handelsregisterauszug (all pages of the constitutional document, including the signature page, must be uploaded)
• Business registration number: Handelsregisternummer (for example, HRB 154165)
• Tax ID: Steuernummer (for example, 14310260208)
• VAT number: Umsatzsteuer-Identifikationsnummer (for example, DE 115235681)

Greece

• General Commercial Registry (GEMI)
• Constitutional document: Ανακοίνωση Καταχώρισης στο Γ.Ε.ΜΗ. (Notice of Registration in GEMI)
• Business registration number: GEMI number (for example, 12345678912)
• VAT number: Arithmós Forologikou Mētrṓou (ΑΦΜ) (for example, EL123456789)

Italy

• Italian business register (subscription fee applies to view business registration numbers; however, business registration numbers are publicly available at the European e-Justice Portal)
• Constitutional document: Certificato Di Attribuzione Del Codice Fiscale
• Business Registration number: Partita IVA or Codice fiscale (for example, 00470400011 or ABCDEF91D08F205J) or CCIAA number (for example, TO0091712)
• VAT number: Partita IVA (for example, IT12345678901)

Note: The individual Codice Fiscale (16 alphanumeric characters, for example, YULSQG40E60I271T) is different from the organization Codice Fiscale (11 digits). CCIAA or REA numbers can only be verified if a CCIAA document is also provided.

Netherlands

• Dutch Business Register of the Dutch Chamber of Commerce
• Business Registration number: KVK number (for example, KVK 81394179)
• Tax ID: RSIN (for example, 811786523)
• VAT Number: Btw-nummer (for example, NL123456789B01)

Portugal

• Business register
• Constitutional document: Certidão permanente de registo comercial (Permanent Certificate of Registration), Certificado de Registo de Entidade
• Business Registration number: Número de Identificação de Pessoa Colectiva (NIPC) (for example, 123456789)
• VAT number: Número de IVA (for example, PT123456789)

Spain

• Spanish Business Register
• Constitutional document: Certificado tributario de la Agencia Tributaria
• Business Registration number: Número de Identificación Fiscal (NIF) (for example, A39000013)
• VAT Number: Número de Identificación a efectos de IVA (for example, ESX12345678)

Residential Address and Ownership Documentation

What if I am asked for proof of residential address?

Adyen may request proof of your residential address for individuals such as Ultimate Beneficial Owners or signatories. The following documents are accepted:

Documents Not Older Than 3 Months

• Bank statement
• Utility bill (gas, water, electric, or cable TV — satellite TV, internet, or landline bills are not accepted)
• Taxation document
• Extract from Municipal Personal Records Database
• Salary slip (with company letterhead)
• Contract of employment (with company letterhead)
• Government-issued correspondence (pension, unemployment, housing, or healthcare benefits)

Documents Not Older Than 12 Months

• Mortgage statement