Welcome to our Account Verification FAQ for Holidu Hosts! We're excited to support you on your hosting journey and ensure everything goes smoothly. To help you along the way, we've put together answers to some of the most common questions about account verification.

What should I do if my document upload doesn't work?

If you're experiencing issues uploading your documents, there are several troubleshooting steps you can try:

• Ensure your documents are clear, legible, and in the correct format (JPG or JPEG are recommended) with a maximum file size of 4 MB
• Note that screenshots of ID documents are not accepted by Adyen
• Try using a different web browser if the upload continues to fail
• If the issue persists after trying these steps, reach out to our support team through the contact form in your Holidu account

What can I do if my ID document was declined?

If your ID document was declined during verification, double-check that it meets all the required specifications to ensure successful verification.

General ID Requirements

• Your ID document must not be expired
• Photo ID must have the machine-readable zone visible (if applicable)
• Must be a physical photo ID, not a screenshot, printout, or photo of a screen

Specific Requirements for Passports and ID Cards

• Provide separate files for the front and back if submitting an ID card or driver's license
• Images must be full-color, cropped, and straightened
• Documents must be a photo or scan, not a screenshot, printout, or photo of a screen

Special Considerations for France

French national ID cards issued between January 2, 2004, and December 31, 2013, have a validity extension of 5 years beyond the original expiration date, making them valid for 15 years total. Please note that this extension applies only to adult ID cards and does not apply to IDs issued to minors or other document types.

Special Considerations for Greece

If you're a host in Greece, we recommend using your passport for identification purposes as it typically results in smoother verification.

Can I use a joint bank account for payouts?

Yes, you can use a joint bank account for payouts on Holidu. To do so, you'll need to provide proof showing the names of both account holders for verification and processing purposes.

Where can I find my business registration details?

Your business registration details should be located on an official document that is issued by a reliable source, such as your local commercial register. The document must meet these requirements:

• Issued by a reliable source like the local commercial register
• No older than 12 months, or includes a signature with a matching state date
• Contains your business name, registration number, and other identifying details

Cross-check that your business name, registration number, and other details match your official documents to avoid verification delays.

Country-Specific Registration Details

Austria

• Source: Company register
• Business registration number: Firmenbuchnummer (example: FN 447538w)
• Tax ID: Steuernummer (example: 931736581)
• VAT number: Umsatzsteuer-Identifikationsnummer (example: ATU51507409)

France

• Source: Trade and company register
• Business registration number: SIRET number (example: 542051180-00066)
• VAT number: Numéro de TVA (example: FR12999999999)

Germany

• Source: Trade Register (free download of Trade Register extract available)
• Business registration number: Handelsregisternummer (example: HRB 154165)
• Tax ID: Steuernummer (example: 14310260208)
• VAT number: Umsatzsteuer-Identifikationsnummer (example: DE 115235681)

Greece

• Source: General Commercial Registry
• Business registration number: GEMI number (example: 12345678912)
• VAT number: Arithmós Forologikou Mētrṓou (ΑΦΜ) (example: EL123456789)

Italy

• Source: Italian business register (subscription fee applies to view business registration numbers; however, they are publicly available at the European e-Justice Portal)
• Business registration number: Partita IVA or Codice fiscale (example: 00470400011 or ABCDEF91D08F205J) or CCIAA number (example: TO0091712)
• VAT number: Partita IVA (example: IT12345678901)

Netherlands

• Source: Dutch Business Register of the Dutch Chamber of Commerce
• Business registration number: KVK number (example: KVK 81394179)
• Tax ID: RSIN (example: 811786523)
• VAT number: Btw-nummer (example: NL123456789B01)

Portugal

• Source: Business register
• Business registration number: Número de Identificação de Pessoa Colectiva (NIPC) (example: 123456789)
• VAT number: Número de IVA (example: PT123456789)

Spain

• Source: Spanish Business Register
• Business registration number: Número de Identificación Fiscal (NIF) (example: A39000013)
• VAT number: Número de Identificación a efectos de IVA (example: ESX12345678)

What requirements must a bank account proof fulfill?

Bank account proof can be submitted in several formats, including bank statements, deposit tickets or forms, screenshots of online banking, official bank-issued letters, or cheques. Your bank account proof must meet these requirements:

• The account holder's name must match your legal entity name
• Must include the account number or IBAN
• Date of issuance must be within the last 12 months (exemptions apply for RIBs, cheques, or TAMIEYTHPIO)
• Must display bank-issued indicators such as the bank name or logo

If you use a trading name, you may need to provide a supporting document that connects it to your legal entity.

IBAN Requirements

Your IBAN must belong to a SEPA (Single Euro Payments Area) country to be accepted for payouts. The following SEPA countries are supported:

United Kingdom (GB), Switzerland (CH), Spain (ES), Slovenia (SI), Slovakia (SK), San Marino (SM), Cyprus (CY), Monaco (MC), Portugal (PT), Poland (PL), Netherlands (NL), Malta (MT), Luxembourg (LU), Lithuania (LT), Liechtenstein (LI), Latvia (LV), Italy (IT), Ireland (IE), Greece (GR), Germany (DE), France (FR), Finland (FI), Estonia (EE), Belgium (BE), and Austria (AT).

Why am I asked to log in to my Online Banking?

During the account verification process, you have two options for verifying your bank account: instant verification through Online Banking or uploading a bank account proof document. Online Banking verification is secure and immediate, providing instant confirmation of your account details. Alternatively, uploading a bank statement or proof document may take up to 72 hours for verification. Choose the method that works best for you.

Is there a risk of me not receiving my payments?

As long as you provide the proper documentation that matches the bank account holder's name, there is no risk to receiving your payments. For companies, the documentation should match the decision-makers or authorized representatives on file. Our verification process ensures that all information is accurately matched before payments are processed.

What happens to the copies of documents I previously shared with Holidu?

Holidu handles your data following strict privacy and data security policies to ensure complete confidentiality and protection of your personal information. If you have concerns about your data or wish to request deletion of your documents, please contact us through the support form in your account.

I don't trust this company with my documents. Is it safe?

Your security and peace of mind are important to us. We use Adyen, a leading global payment provider, to manage your payment information and verification documents securely. Adyen is trusted by many major companies you likely use daily. If you haven't heard of Adyen before, it's because they operate behind the scenes for many popular services.

Companies Using Adyen

Adyen provides secure payment processing for:

• Holidu
• Uber
• Spotify
• McDonald's
• Booking.com
• Airbnb
• Flixbus
• Amadeus
• Vodafone

Your trust in these services reflects the security standards maintained by Adyen for payment and verification processing.

Will I get confirmation when I submit all the information?

Yes, once your information has been verified and approved, you will receive a confirmation email from Holidu. This email confirms that your account verification is complete and you can proceed with hosting.

We hope this FAQ has answered most of your questions about account verification. Thank you for being a valued Holidu host. If you have additional questions not covered here, please reach out to our support team through the contact form in your account.