How to Get Good Reviews: A Guide for Holidu Hosts

Positive reviews are essential for growing your hosting business on Holidu. They improve your search ranking and build trust with potential guests. To qualify for Holidu Star Host status, you need at least three reviews with an average score of 90 out of 100. Here's how to consistently earn strong feedback.

Set the Right Expectations Before Arrival

A great guest experience starts with clear, honest communication. When guests arrive and find the property matches your listing, trust is built immediately.

• Keep amenities accurate: Update your listing to reflect real features. Mark amenities as private only when exclusively available to one unit. For multi-unit properties, shared amenities should remain categorized as shared.
• Write transparent descriptions: Clearly outline house rules, check-in and check-out times, and other important details.
• Update descriptions regularly: Contact your account manager to request updated description texts when needed.

Deliver a Clean and Welcoming Space

Cleanliness and comfort are top factors guests consider when leaving reviews.

• Deep clean between stays: Pay special attention to bathrooms, kitchens, and bedding. Consider professional cleaning services.
• Stock essential items: Provide fresh towels, toiletries, and basic kitchen supplies.
• Ensure comfort: Invest in quality bedding, ample seating, and pleasant ambiance.
• Add thoughtful extras: Welcome notes, personalized messages, or complimentary coffee and snacks make lasting impressions.
• Provide clear instructions: Make appliance, Wi-Fi, and entertainment system instructions easy to follow.

Be Available Without Being Intrusive

Guests value responsive hosts who respect their privacy.

• Provide a contact point: Ensure guests can reach you or a property manager for emergencies or questions.
• Respond quickly: Aim to reply within an hour during their stay.
• Check in thoughtfully: A friendly message after arrival shows you care, but avoid excessive communication.

Encourage Guests to Leave Reviews

Mention how reviews help you improve and assist future travelers. A friendly nudge often encourages guests to share their positive experiences.

In Summary

Clear communication, thoughtful preparation, and great service consistently lead to strong reviews. On Holidu, good reviews boost your reputation and bring you closer to Star Host status.