How to Get Good Reviews: A Guide for Holidu Hosts

Positive reviews are essential for growing your hosting business on Holidu. They improve your search ranking and build trust with potential guests. To qualify for Holidu Star Host status, you need at least three reviews with an average score of 90 out of 100. Here's how to consistently earn strong reviews.

Set the Right Expectations Before Arrival

A great guest experience begins with clear, honest communication. When guests arrive to find the property matches your listing, trust builds immediately—and that alignment is the foundation for positive reviews.

• Provide accurate amenities: Keep your Holidu listing aligned with your property's real features. Mark amenities as private only when exclusively available to one unit. For properties with multiple units, list shared amenities like pools as shared to avoid confusion.
• Update description texts: Contact your account manager to request updated descriptions when your property changes.
• Communicate rules clearly: Outline house rules, check-in and check-out times, and other important details upfront.

Deliver a Clean and Welcoming Space

Cleanliness and comfort are top factors guests consider when rating their stay. Meeting—and exceeding—these expectations is essential.

• Deep clean between stays: Pay special attention to bathrooms, kitchens, and bedding. Consider professional cleaning services when possible.
• Stock essential items: Provide fresh towels, toiletries, and basic kitchen supplies.
• Invest in comfort: Quality bedding, ample seating, and pleasant ambiance make guests feel at home.
• Add thoughtful touches: Welcome notes, personalized messages, or complimentary coffee and snacks create lasting impressions.
• Provide clear instructions: Make appliance, Wi-Fi, and entertainment system instructions easy to follow.

Be Available Without Being Intrusive

Guests value attentive and respectful hosts. Strike the right balance between being available and giving them space.

• Provide a contact point: Ensure guests can reach you or a property manager for emergencies or questions.
• Respond quickly: Aim to reply within an hour during their stay.
• Check in thoughtfully: A friendly message after arrival shows you care, but avoid excessive communication unless the guest initiates it.

Encourage Guests to Leave Reviews

A good experience usually leads to positive reviews. A friendly reminder helps. Mention how reviews help you improve and assist future travelers in making informed decisions.

In Summary

Clear communication, thoughtful preparation, and great service consistently lead to strong reviews. On Holidu, good reviews boost your reputation and bring you closer to Star Host status.