A flexible cancellation policy can make your property more attractive and increase bookings — properties with moderate policies often receive 2 to 5 times more bookings than those with strict ones.

How to Update Your Cancellation Policy

1. Log in to your Holidu Host account
   Visit https://host.holidu.com/app/ or use the Holidu Host app and log in with your credentials.
2. Select your property
   Click "Properties" and choose the listing you want to update.
3. Go to Configuration
   In the left-hand menu, click "Configuration."
4. Scroll to Cancellation Policies
   Find the "Cancellation Policies" section and click on it.
5. Select your preferred policy
   Pick the booking channel where you want to update the policy, then choose the option that best fits your property.
6. Save your changes
   Click "Save" to finalize your updated policy.

Important Notes:

• Changes apply only to future bookings. Existing bookings won't be affected.
• To attract more bookings, consider a more flexible policy or allow guests to choose a non-refundable rate.

Cancellation Policy Options by Channel

Holidu & Other Channels

• Flexible: Full refund up to 1 day before check-in. Less than 1 day before check-in: no refund.
• Moderate 5 Days: Full refund up to 5 days before check-in. Less than 5 days: 50% refund.
• Moderate 14 Days: Full refund up to 14 days before check-in. Less than 14 days: no refund.
• Firm: Full refund up to 30 days before check-in. Between 30 and 7 days: 50% refund. Less than 7 days: no refund.
• Strict: 70% refund up to 30 days before check-in. Less than 30 days: no refund.

Airbnb

• Flexible: Full refund up to 1 day before check-in.
• Moderate: Full refund up to 5 days before check-in.
• Firm & Strict: Partial refund depending on timing.
• Super Strict 30 Days: 50% refund 30+ days before check-in.

Starting October 1, 2025, guests can cancel free of charge within 24 hours of booking, as long as the booking is made at least 7 days before check-in. This applies to all bookings, regardless of the cancellation policy you choose.

Booking.com

• Flexible: Full refund 1 day before check-in.
• Moderate 5/14 Days: Full refund up to 5 or 14 days before check-in.
• Firm: Full refund up to 30 days before check-in.
• Strict: 50% refund anytime.

Non-Refundable Option

You can offer guests a non-refundable rate at a lower price, alongside your selected cancellation policy. This attracts guests who are confident about their plans while keeping your flexible options visible.

Common Questions

Can I offer non-refundable rates alongside flexible policies?
Yes. Combining the two attracts confident bookers while keeping flexible options on display.

How do I make sure my changes are saved?
Always click "Save" after selecting your preferred policy to apply it to your listing.