How can I change my cancellation policy?

A flexible cancellation policy can make your property more attractive and increase bookings. Properties with moderate policies often receive 2 to 5 times more bookings than those with strict ones. Offering a moderate policy can lift your property's appeal, improve guest satisfaction, and lead to better reviews.

How to Update Your Cancellation Policy

1. Log in to your Holidu Host account at https://host.holidu.com/app/ or use the Holidu Host app with your credentials.
2. Click "Properties" and choose the listing you want to update.
3. In the left-hand menu, click "Configuration."
4. Find the "Cancellation Policies" section and click on it.
5. Pick the booking channel where you want to update the policy, then choose the option that best fits your property.
6. Click "Save" to finalize your updated policy.

Important: Changes apply only to future bookings. Existing bookings won't be affected.

Cancellation Policy Options by Channel

Holidu & Other Channels

• Flexible: Full refund up to 1 day before check-in. Less than 1 day before check-in: no refund.
• Moderate 5 Days: Full refund up to 5 days before check-in. Less than 5 days: 50% refund.
• Moderate 14 Days: Full refund up to 14 days before check-in. Less than 14 days: no refund.
• Firm: Full refund up to 30 days before check-in. Between 30 and 7 days: 50% refund. Less than 7 days: no refund.
• Strict: 70% refund up to 30 days before check-in. Less than 30 days: no refund.

Airbnb

• Flexible: Full refund up to 1 day before check-in.
• Moderate: Full refund up to 5 days before check-in.
• Firm & Strict: Partial refund depending on timing.
• Super Strict 30 Days: 50% refund 30+ days before check-in.

Starting October 1, 2025, guests can cancel free of charge within 24 hours of booking, as long as the booking is made at least 7 days before check-in. This applies to all bookings, regardless of your cancellation policy.

Booking.com

• Flexible: Full refund 1 day before check-in.
• Moderate 5/14 Days: Full refund up to 5 or 14 days before check-in.
• Firm: Full refund up to 30 days before check-in.
• Strict: 50% refund anytime.

Non-Refundable Option

You can offer guests a non-refundable rate at a lower price, alongside your selected cancellation policy. This attracts guests who are confident about their plans while keeping your flexible options visible.

Quick Tips

• To attract more bookings, consider a more flexible policy or allow guests to choose a non-refundable rate on Airbnb and Holidu.
• Always click "Save" after selecting your preferred policy to apply it to your listing.
• Yes, you can combine non-refundable rates with flexible policies to attract different types of guests.