How to submit a damage claim with Holidu Protect

Holidu Protect is designed to safeguard your property and provide peace of mind. If damage occurs during a guest stay, follow these steps to submit a claim quickly and efficiently.

What damage is covered?

Holidu Protect covers accidental damage to your property caused by guests during their stay, including damage to furniture, appliances, and fixtures. Review your policy terms to understand specific coverage limits and exclusions.

How to submit your damage claim

Step 1: Gather documentation

Collect evidence of the damage before submitting your claim. This includes:

• Clear photographs or videos of the damaged areas
• The booking reference number
• Guest check-out date and time
• Repair quotes or invoices from contractors

Step 2: Report within the timeframe

Submit your claim as soon as possible after discovering damage. Most policies require reporting within 14 days of the incident. Prompt reporting strengthens your claim.

Step 3: Access your Holidu account

Log into your Holidu host dashboard and navigate to the Holidu Protect section. Select the booking associated with the damage.

Step 4: Complete the claim form

Fill out the damage claim form with detailed information about:

• Description of damage
• When damage was discovered
• Estimated repair costs
• Whether you've filed a police report (if applicable)

Step 5: Upload supporting files

Attach all documentation including photos, repair quotes, and receipts. Clear, well-lit images are essential for claim assessment.

What happens after submission

The Holidu Protect team reviews your claim within 5-7 business days. You'll receive updates via email regarding claim status, approval, or any additional information needed.

Tips for a successful claim

• Document all damage immediately with timestamped photos
• Keep repair invoices and receipts organized
• Provide detailed descriptions of how damage occurred
• Submit claims promptly to avoid delays
• Respond quickly to any requests for additional information

Need additional help?

If you have questions about your claim status or need assistance submitting your damage claim, contact the Holidu support team through your account dashboard. Our team is available to guide you through the process.