Online Check-in - How to Connect to AVS

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany helps you meet your legal obligation to report guest information to your local authority, and gives you a documented, digital check-in process for you and your guests. This streamlined approach reduces paperwork, improves guest experience, and ensures compliance with German registration requirements.

Is this available for my property?

The online check-in connection to AVS is visible for every host account in Germany. Two things need to be true before you can activate it:

1. Your destination (Kurverwaltung, Tourismusbüro, or Gemeinde) must have activated the Holidu–AVS interface directly with AVS by emailing meldeschein@avs.de. This is a step only your destination can take — Holidu cannot request it on your behalf.
2. Once activated, your destination gives you a configuration overview with three values: Kurverwaltungs-ID, Firmen-ID, Objekt-ID.

If AVS does not appear as an option for your property at all, it likely means your destination has not completed step 1 yet. Contact them directly and ask them to email meldeschein@avs.de.

Compatible Regions

The AVS connection is available for properties located in the following German regions:

• Sellin, Glowe, Hessen, Bad Neuenahr-Ahrweiler, Rust, Bad Krozingen, Nordstrand, Bad Kissingen, Braunlage, Binz, Canow (Wustrow), Heringsdorf, Kellenhusen, Land Wursten, Putbus, Saal, Timmendorfer Strand, Travemünde, Rostock/Warnemünde, Wustrow, Zingst, Zinnowitz, Pirma, Friedrichshafen, Radolfzell, Öhningen, Boppard, Wittenberg, Seelbach, Altensteig, Konstanz, Bernkastel Kues, Stockach, Templin, Graal-Müritz, Langenargen

How to Connect Your Property to AVS?

Step 1: Get Your Configuration Data From Your Destination

Before you start, request a configuration overview from your local tourist office. Ask explicitly for the "Holidu / AVS interface" credentials to ensure they send you the right document.

The overview contains three required fields:

Field	Description
Kurverwaltungs-ID	ID number of the Kurverwaltung
Firmen-ID	ID number of your business/property
Objekt-ID	Unique ID of your specific property

Tip: Have all three values ready before starting Step 2.

Step 2: Configure the Connection in Your Holidu App

2.1 Access the Online Check-in Settings

1. In your Holidu App, go to Account.
2. Go to Online check-in for travelers and click Configure.
3. Select the property you want to configure, and click Configure again.
4. Click Connect to a registration authority and fill in your property info.

2.2 Choose Your Guest Signature Method

• Automatic signature (recommended): The guest clicks and signs during online check-in — less friction, higher guest satisfaction.
• Manual signature (not recommended): Each guest must add their signature by hand.

Note: This setting applies to your entire account, not just one property.

2.3 Turn On "Connection to a Registration Authority"

Toggle this option on for the property you are configuring.

2.4 Choose Your Data Transmission Method

• Automatic sending (recommended): Data is transmitted to AVS automatically when guests complete their check-in.
• Manual sending (not recommended): You must open and send each booking individually.

2.5 Select AVS and Your Municipality

• Under "Send information to," select AVS.
• Select your municipality (Kommune) from the dropdown list.
• If your municipality does not appear: Your destination's connection with AVS may not be fully set up yet. Contact your destination directly or reach out to serviceteam@holidu.com.

2.6 Enter Your Configuration Data

Enter the three values from Step 1 (Kurverwaltungs-ID, Firmen-ID, Objekt-ID) in the corresponding fields. Once saved, a table of available registration categories will load automatically from AVS. You can adjust these manually if needed.

Step 3: Save Your Settings

Click Save changes. Under Details in the overview, you will see confirmation that the connection was set up successfully.

Step 4: Digital Guest Card or Manual Registration Form

If your destination offers a digital guest card, you can turn it on in the same section under the AVS configuration settings.

If automatic sending is not available or is not working, you can still register a guest manually: Open the relevant booking, generate the registration form (Meldeschein) as a PDF, and print it for your guest to complete by hand.

Step 5: What Your Guests Experience

1. The guest receives an online check-in link with their booking confirmation.
2. They fill out the online check-in form with their personal information.
3. If automatic sending is enabled, their data goes to AVS automatically.
4. If enabled, they receive a digital guest card after successful registration.

You can check registration status per booking in your booking overview, and resend the check-in form to a guest at any time from there.

Frequently Asked Questions

What do I need before I start?

You will need your Kurverwaltungs-ID, Firmen-ID, and Objekt-ID from your destination. See Step 1 above for instructions on how to obtain these values.

Is the connection secure?

Yes. Guest data is transmitted over an encrypted connection between Holidu and AVS, ensuring the security and privacy of your guests' personal information.

Why can't I find my municipality in the list?

Your destination has not yet completed its AVS connection setup. Contact your local tourist office or Kurverwaltung directly and ask them to request the Holidu–AVS interface by emailing meldeschein@avs.de.

Why isn't AVS showing as an option for my property at all?

Your destination has not yet activated the interface with AVS. They need to request this directly by emailing meldeschein@avs.de. Once they have done so, AVS will appear as an option in your account settings.

Who gives me my three IDs?

Your local Kurverwaltung, Tourismusbüro, or Gemeinde provides these credentials. They will not come from Holidu or AVS directly.

Can I request AVS activation myself?

No. Only your destination can request this feature by contacting AVS directly at meldeschein@avs.de.

What if automatic sending is not working — can I still register a guest?

Yes. You can generate the registration form (Meldeschein) as a PDF from the booking and print it manually for your guest to complete and sign by hand.

How do I resend the check-in form to a guest?

From the booking overview, open the specific booking and use the resend option to send the check-in form to the guest again. This is useful if they did not receive the initial link or need to complete it at a later date.

Can I change my signature method after I have already configured it?

Yes, you can change your signature method at any time in the Account settings under Online check-in configuration. Note that this change applies to your entire account.

What happens if I turn off automatic sending?

If you disable automatic sending, you will need to manually send each guest's registration data to AVS by generating and sending the Meldeschein form. This requires more manual work but may be necessary if you encounter technical issues with automatic transmission.

Need Help? Who to Contact

• Your municipality does not appear as an option: Contact your destination directly, or email serviceteam@holidu.com.
• AVS does not show as an option at all: Your destination has not yet activated the interface with AVS. Ask them to email meldeschein@avs.de.
• Any other setup question: Contact your Account Manager, or email serviceteam@holidu.com if your property is not managed by a dedicated Account Manager.