Online Check-in - How to Connect to AVS

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany helps you meet your legal obligation to report guest information to your local authority, and gives you a documented, digital check-in process for you and your guests. This streamlined approach eliminates manual paperwork and ensures compliance with German registration requirements.

Is this available for my property?

The online check-in connection to AVS is visible for every host account in Germany. Two things need to be true before you can activate it:

1. Your destination (Kurverwaltung, Tourismusbüro, or Gemeinde) must have activated the Holidu–AVS interface directly with AVS by emailing meldeschein@avs.de. This is a step only your destination can take — Holidu can't request it on your behalf.
2. Once activated, your destination gives you a configuration overview with three values: Kurverwaltungs-ID, Firmen-ID, Objekt-ID.

If AVS doesn't appear as an option for your property at all, it likely means your destination hasn't completed step 1 yet — contact them directly and ask them to email meldeschein@avs.de.

Compatible Regions

AVS check-in is available in the following German regions and municipalities:

Sellin, Glowe, Hessen, Bad Neuenahr-Ahrweiler, Rust, Bad Krozingen, Nordstrand, Bad Kissingen, Braunlage, Binz, Canow (Wustrow), Heringsdorf, Kellenhusen, Land Wursten, Putbus, Saal, Timmendorfer Strand, Travemünde, Rostock/Warnemünde, Wustrow, Zingst, Zinnowitz, Pirma, Friedrichshafen, Radolfzell, Öhningen, Boppard, Wittenberg, Seelbach, Altensteig, Konstanz, Bernkastel Kues, Stockach, Templin, Graal-Müritz, Langenargen.

How to Connect Your Property to AVS

Step 1: Get Your Configuration Data From Your Destination

Before you start, request a configuration overview from your local tourist office. Ask explicitly for the "Holidu / AVS interface" credentials — this ensures they send you the right document.

The overview contains three required fields:

Field	Description
Kurverwaltungs-ID	ID number of the Kurverwaltung
Firmen-ID	ID number of your business/property
Objekt-ID	Unique ID of your specific property

Tip: Have all three ready before starting Step 2.

Step 2: Configure the Connection in Your Holidu App

1. In your Holidu App, go to Account.
2. Go to Online check-in for travelers and click Configure.
3. Select the property you want to configure, and click Configure again.
4. Click Connect to a registration authority and fill in your property info.

Step 2.1: Choose Your Guest Signature Method

• Automatic signature (recommended): The guest clicks and signs during online check-in — less friction, higher guest satisfaction.
• Manual signature (not recommended): Each guest must add their signature by hand.

Note: This setting applies to your entire account, not just one property.

Step 2.2: Turn On "Connection to a Registration Authority"

Toggle this on for the property you wish to configure.

Step 2.3: Choose Your Data Transmission Method

• Automatic sending (recommended): Data is transmitted to AVS automatically.
• Manual sending (not recommended): You must open and send each booking individually.

Step 2.4: Select AVS and Your Municipality

• Under "Send information to," select AVS.
• Select your municipality (Kommune).
• If your municipality doesn't appear: your destination's connection with AVS may not be fully set up yet. Contact your destination or serviceteam@holidu.com.

Step 2.5: Enter Your Configuration Data

Enter the three values from Step 1 (Kurverwaltungs-ID, Firmen-ID, Objekt-ID). Once saved, a table of available registration categories loads automatically from AVS — you can adjust these manually if needed.

Step 3: Save Your Settings

Click Save changes. Under Details in the overview, you'll see confirmation that the connection was set up successfully.

Step 4: Digital Guest Card or Manual Registration Form

If your destination offers a digital guest card, you can turn it on in the same section.

If automatic sending isn't available or isn't working, you can still register a guest manually: open the relevant booking, generate the registration form (Meldeschein) as a PDF, and print it for your guest.

Step 5: What Your Guests Experience

1. The guest gets an online check-in link with their booking confirmation.
2. They fill out the online check-in form.
3. If automatic sending is on, their data goes to AVS automatically.
4. If enabled, they receive a digital guest card.

You can check registration status per booking in your booking overview, and resend the check-in form to a guest at any time from there.

Need Help? Who to Contact

• Your municipality doesn't appear as an option: Contact your destination directly, or serviceteam@holidu.com.
• AVS doesn't show as an option at all: Your destination hasn't yet activated the interface with AVS — ask them to email meldeschein@avs.de.
• Any other setup question: Contact your Account Manager, or serviceteam@holidu.com if your property isn't managed by a dedicated AM.

Frequently Asked Questions

What do I need before I start?

You need your Kurverwaltungs-ID, Firmen-ID, and Objekt-ID from your destination — see Step 1 above. Contact your local Kurverwaltung, Tourismusbüro, or Gemeinde to request these credentials.

Is the connection secure?

Yes — guest data is transmitted over an encrypted connection. Your guests' information is protected according to German data protection standards.

Why can't I find my municipality in the list?

Your destination hasn't completed its AVS connection yet — contact them directly and ask them to reach out to AVS at meldeschein@avs.de.

Why isn't AVS showing as an option for my property at all?

Your destination hasn't yet activated the interface with AVS by emailing meldeschein@avs.de. This must be done by your local tourist authority, not by Holidu or individual hosts.

Who gives me my three IDs?

Your local Kurverwaltung, Tourismusbüro, or Gemeinde provides these IDs — not Holidu or AVS directly. Request a configuration overview from them explicitly mentioning the Holidu/AVS interface.

Can I request AVS activation myself?

No — only your destination can request this by emailing meldeschein@avs.de. However, you can encourage your local tourism office to complete this setup.

What if automatic sending isn't working — can I still register a guest?

Yes, generate the registration form as a PDF from the booking and print it manually. Your guest can then complete it by hand and sign the paper form.

How do I resend the check-in form to a guest?

From the booking overview, open the specific booking and look for the option to resend the check-in form. Your guest will receive it via email with the online check-in link.

What information do guests need to provide during online check-in?

Guests provide standard registration information required by German law, including name, date of birth, nationality, and address. The specific fields may vary depending on your municipality's requirements.

Can I edit guest information after it's been sent to AVS?

Once data is transmitted automatically to AVS, it cannot be edited through Holidu. If corrections are needed, contact your local registration authority directly.

Is AVS available for all types of accommodations?

AVS is designed for all types of short-term rental properties in participating German regions. Ensure your property is registered with your local tourism authority to use AVS.

What is the difference between automatic and manual signature?

With automatic signature, guests digitally sign the check-in form during the online check-in process. With manual signature, you must collect a physical signature from each guest, which is less convenient for both you and your guests.

Do I need to print and keep paper records if I use automatic sending?

No — when using automatic sending, records are stored digitally within both Holidu and AVS. However, you may choose to keep digital copies for your records.