Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza ensures you comply with local regulations in the Basque Country and supports guest safety. Once your account is connected, guest registration information is automatically communicated to the local authority directly from Holidu, streamlining your administrative responsibilities and keeping your property compliant with regional requirements.

By enabling the Ertzaintza connection through our Online Check-in feature, you eliminate manual reporting processes and reduce the risk of non-compliance with local police registration laws.

How to Connect to Ertzaintza

Follow these step-by-step instructions to connect your properties to Ertzaintza:

Step 1: Access Your Holidu Host Account

Log in to your Holidu Host Account.

Step 2: Navigate to Online Check-in Settings

From the left side menu, click on "Tools" and then select "Online Check-in".

Step 3: Select Your Property

You will see a list of your properties displayed on the Online Check-in page. Locate the property you want to connect to Ertzaintza and click the "Configure" button next to it.

Step 4: Activate Automatic Sending to Police

In the configuration form, locate and click on "Activate automatic sending to police".

Step 5: Enter Your Ertzaintza Credentials

Select "Ertzaintza" from the dropdown menu of available authorities. Enter your Ertzaintza username and password in the corresponding fields.

Step 6: Validate Your Credentials

Click the "Validate" button to confirm that your Ertzaintza username and password are correct. The system will verify your credentials with Ertzaintza.

Step 7: Save Your Changes

Once validation is successful, click "Save changes" at the end of the form to finalize the connection.

Step 8: Confirm Active Connection

If no error message appears after saving, your property is now successfully connected to Ertzaintza. You can close the form and verify that the connection status shows as active.

Frequently Asked Questions

What happens after I connect to Ertzaintza?

Once your property is connected to Ertzaintza, guest registration information will be automatically sent to the local authority whenever a new guest checks in through your property. This ensures compliance with Basque Country regulations without requiring manual reporting.

What if I forgot my Ertzaintza credentials?

If you cannot remember your Ertzaintza username or password, visit the Ertzaintza official website to reset your password or recover your account information. You will need to verify your identity through their standard recovery process.

Is the connection process secure?

Yes, the connection is completely secure. Holidu uses high-standard encryption protocols to protect your credentials and guest data when communicating with Ertzaintza. Your login information is encrypted and never stored in plain text on our servers.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect each of your properties to Ertzaintza individually. Simply repeat the configuration process for each property by selecting it from your properties list and following the same steps outlined above.

What should I do if I receive an error message during validation?

If you receive an error message when validating your credentials, double-check that your Ertzaintza username and password are entered correctly. Ensure that your Ertzaintza account is active and in good standing. If the issue persists, contact the Ertzaintza support team to verify your account status.

Can I disconnect from Ertzaintza?

Yes, you can deactivate the automatic sending to police at any time by returning to the Online Check-in configuration for that property and unchecking the "Activate automatic sending to police" option. Remember to save your changes.

How often is guest data sent to Ertzaintza?

Guest registration information is sent to Ertzaintza automatically when each guest completes their check-in process through the Holidu platform. This ensures real-time compliance with local registration requirements.

Need Additional Help?

If you encounter any issues connecting to Ertzaintza or have questions about the Online Check-in feature, the Holidu support team is available to assist you. Local-language support is available across all European markets we operate in.