Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza helps you comply with local regulations and supports guest safety in the Basque Country. Once connected, guest information is communicated to the local authority directly from Holidu, streamlining your registration process and ensuring you meet all legal requirements without manual intervention.

This automated connection eliminates the need for manual guest reporting, saves you time, and reduces the risk of non-compliance with Basque Country regulations.

How Do I Connect My Account to Ertzaintza?

Follow these step-by-step instructions to connect your property to Ertzaintza through Holidu's Online Check-in feature.

Step 1: Log In to Your Holidu Host Account

Visit your Holidu Host Account and log in with your credentials.

Step 2: Navigate to Online Check-in

In the left side menu, click on "Tools" and then select "Online Check-in".

Step 3: Select Your Property

You will see your list of properties on this page. Locate the property you want to connect to Ertzaintza and click the "Configure" button next to it.

Step 4: Activate Automatic Sending to Police

In the configuration form, locate and click on the option "Activate automatic sending to police".

Step 5: Select Ertzaintza and Enter Credentials

From the dropdown menu, select "Ertzaintza" as your authority. Then enter your Ertzaintza username and password in the provided fields.

Step 6: Validate Your Connection

Click the "Validate" button to confirm your Ertzaintza credentials. The system will verify that your login details are correct and that the connection can be established.

Step 7: Save Your Changes

Once validation is complete, click "Save changes" at the end of the form to finalize the connection.

Step 8: Confirm the Connection is Active

If no error message appears after saving, your property is now successfully connected to Ertzaintza. You can close the form and verify that the connection shows as "active" on your Online Check-in dashboard.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you've forgotten your Ertzaintza username or password, visit Ertzaintza's official website to reset your password or recover your account information. You can then update your credentials in your Holidu Online Check-in settings.

Is the connection process secure?

Yes. Holidu uses high-standard encryption to keep your Ertzaintza credentials and guest data protected throughout the transmission process. Your login information is securely stored and only used to send guest registration data to the Basque Country authorities.

What should I do if the validation fails?

If you receive an error message during validation, double-check that your Ertzaintza username and password are correct and that your account with Ertzaintza is active. Ensure there are no extra spaces or special characters in your login fields. If problems persist, contact Holidu support for assistance.

Can I connect multiple properties to Ertzaintza?

Yes. You can connect each of your properties individually by repeating the configuration process for each property in your Holidu portfolio. Simply select "Configure" for each property you want to connect.

How do I disable the Ertzaintza connection?

To disable automatic guest reporting to Ertzaintza, return to the Online Check-in configuration page for your property and uncheck "Activate automatic sending to police". Click "Save changes" to confirm. Note that you will then be responsible for manually reporting guests to the authorities as required by law.

What guest information is sent to Ertzaintza?

Holidu sends essential guest registration information to Ertzaintza as required by Basque Country regulations, including guest names, identification details, check-in and check-out dates, and property information. This data is transmitted securely and in compliance with data protection regulations.

Thank you for prioritizing a secure and compliant hosting experience. For additional support, contact Holidu's customer service team, available across our 7 European markets.