Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza is essential for maintaining compliance with local regulations in the Basque Country and supporting guest safety. Once connected, guest registration information is automatically communicated to the local authority directly from Holidu, streamlining your administrative processes and ensuring you meet all legal requirements without manual intervention.

This integration simplifies your workflow by eliminating the need to manually report guest arrivals, reducing the risk of compliance errors, and providing peace of mind that your property operates within local legal frameworks.

How to Configure Check-in and Connect to Ertzaintza

Follow these step-by-step instructions to connect your property to Ertzaintza through the Holidu platform:

Step 1: Access Your Host Account

Log in to your Holidu Host Account using your credentials.

Step 2: Navigate to Online Check-in Settings

From the left side menu, click on "Tools" and then select "Online Check-in" to access the check-in configuration area.

Step 3: Select Your Property

You will see a list of your properties on the Online Check-in page. Locate the property you want to connect to Ertzaintza and click the "Configure" button next to it.

Step 4: Activate Automatic Sending to Police

In the configuration form, locate and click on the checkbox labeled "Activate automatic sending to police" to enable the connection feature.

Step 5: Enter Your Ertzaintza Credentials

Complete the following fields in the form:

• Select "Ertzaintza" from the authority dropdown menu
• Enter your Ertzaintza username
• Enter your Ertzaintza password

Step 6: Validate Your Connection

Click the "Validate" button to verify that your Ertzaintza credentials are correct and that the connection can be established successfully.

Step 7: Save Your Changes

Once validation is complete and no error messages appear, click "Save changes" at the bottom of the form to finalize the connection.

Step 8: Confirm Active Connection

After saving, close the configuration form and verify that the connection status shows as active. Your property is now successfully connected to Ertzaintza, and guest registration information will be automatically transmitted to the local authority.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, visit the Ertzaintza official website to reset your password or recover your account information. You can also contact their customer support team for assistance with account recovery.

Is the connection process secure?

Yes, the connection process is secure. Holidu uses high-standard encryption protocols to protect all data transmitted between your account and Ertzaintza. Your credentials and guest information are handled with the highest level of security to ensure compliance with data protection regulations.

What happens after I connect to Ertzaintza?

Once your property is successfully connected to Ertzaintza, guest registration information is automatically sent to the local authority each time a guest checks in through the Holidu online check-in system. This eliminates manual reporting requirements and ensures timely compliance with local regulations.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect multiple properties to Ertzaintza. Simply repeat the configuration process for each property by selecting it from your properties list and following the same steps outlined above.

What should I do if the validation fails?

If validation fails, double-check that you have entered your Ertzaintza credentials correctly. Ensure that your username and password are exactly as registered with Ertzaintza, including correct capitalization. If you continue to experience issues, verify that your Ertzaintza account is active and in good standing, then contact Holidu Support for additional assistance.

Can I disconnect my property from Ertzaintza?

Yes, you can disconnect at any time by returning to the Online Check-in configuration for your property and unchecking the "Activate automatic sending to police" option. Remember that disconnecting will stop automatic guest registration reporting to the local authority.

Thank you for prioritizing a secure and compliant hosting experience with Holidu. We are committed to supporting you across all 7 European markets with local-language support and compliance assistance.