Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza is essential for maintaining compliance with local regulations in the Basque Country. When you establish this connection, guest registration information is automatically communicated to the local authority directly from Holidu, ensuring your property meets all legal requirements and supporting guest safety in your region.

By linking your account to Ertzaintza, you streamline the registration process, reduce manual paperwork, and gain peace of mind knowing that guest data is being handled securely and in accordance with local laws.

How to Configure Check-in and Connect to Ertzaintza

Follow this step-by-step guide to connect your properties to Ertzaintza through the Online Check-in feature.

Step 1: Access Your Host Account

Log in to your Holidu Host Account. Make sure you have the correct credentials and administrative access to configure properties.

Step 2: Navigate to Online Check-in

In the left-hand menu of your dashboard, locate and click on Tools, then select Online Check-in. This will open the check-in management interface where you can view all your properties.

Step 3: Select and Configure Your Property

You will see a list of all your properties in the Online Check-in interface. Locate the property you want to connect to Ertzaintza and click the Configure button next to it.

Step 4: Activate Automatic Sending to Police

In the configuration form, locate and click on the option labeled Activate automatic sending to police. This enables the automated submission of guest information to local authorities.

Step 5: Enter Your Ertzaintza Credentials

From the dropdown menu or selection field, choose Ertzaintza as the authority. Then enter your Ertzaintza username and password in the corresponding fields. Ensure that your credentials are accurate to avoid connection errors.

Step 6: Validate Your Connection

Click the Validate button to test and confirm your Ertzaintza credentials. This step ensures that the connection between Holidu and Ertzaintza is working correctly and that your login details are accepted by the local authority system.

Step 7: Save Your Changes

Once validation is successful, click Save changes at the end of the form. This finalizes your configuration and activates the connection to Ertzaintza.

Step 8: Confirm Activation

If no error message appears after saving, your property is now successfully connected to Ertzaintza. You can close the configuration form and verify that the connection status shows as active in your check-in dashboard.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, visit the Ertzaintza official website where you can reset your password or recover your account information. Follow their account recovery process and then return to your Holidu configuration to update your credentials.

Is the Ertzaintza connection process secure?

Yes, the connection process is fully secure. Holidu uses high-standard encryption protocols to protect your login credentials and all guest data transmitted to Ertzaintza. Your information is handled in compliance with data protection regulations and local privacy laws in the Basque Country.

What happens after I connect to Ertzaintza?

Once your property is connected to Ertzaintza, guest registration information will be automatically submitted to the local authority as part of the online check-in process. You will no longer need to manually report guest arrivals, and your property will remain compliant with Basque Country regulations.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect multiple properties to Ertzaintza. Simply repeat the configuration process for each property in your Online Check-in dashboard. Each property can be configured independently with the same or different Ertzaintza accounts, depending on your property management structure.

What should I do if I receive an error message during validation?

If you receive an error message when validating your credentials, double-check that your Ertzaintza username and password are entered correctly. Ensure that there are no extra spaces or typos. If the error persists, verify that your Ertzaintza account is active and that your user has the necessary permissions to access the authority system. Contact Ertzaintza support if you need further assistance with your account access.

How often does Holidu send guest information to Ertzaintza?

Guest registration information is automatically transmitted to Ertzaintza as part of the online check-in process when your guests complete their check-in through Holidu. This ensures real-time reporting and keeps you compliant with local regulations without additional manual steps.

Can I disconnect my property from Ertzaintza at any time?

Yes, you can modify or disable the Ertzaintza connection at any time by returning to the property configuration form in Online Check-in and deactivating the automatic sending option. However, remember that disconnecting will stop automatic guest reporting to local authorities, which may affect your compliance status.

Thank you for prioritizing a secure and compliant hosting experience. Local-language support is available across our 7 European markets. If you need further assistance, please contact the Holidu support team.