How do I change my bank details?

Changing Bank Details for Non-Verified Accounts

If your account has not gone through Adyen's bank account verification process yet, you will not be able to add or update your IBAN at this time. In most cases, we have not collected your bank details. You will only be able to add or update your IBAN once you complete the Adyen bank account verification process.

To learn how to verify your account, visit:

• How do I verify my Account as a company
• How do I verify my Account as a Private Host
• Account Verification - FAQs

Changing Bank Details for Verified Accounts

If your account has completed Adyen's bank account verification process, follow these steps to change your bank details:

1. Log in to your account
2. Click on the Holidu Logo in the top right corner
3. Click on "Account"
4. Scroll down to "Bank information"
5. Click on "Edit"

A new window will open with your verified Adyen account. You will see your bank details tab:

• Click on the right-hand side
• Delete the current IBAN number
• Add the new IBAN number

Important: The bank account holder and the Holidu account owner must be the same. For companies, the name must match the company name registered in your Holidu account.

Verification Methods

Instant Verification (not available in Greece, Austria, and Italy):

• Search and select your online banking provider
• Log into your online banking account through Tink, our verified partner
• Your banking login data will not be stored for security and safety reasons

Manual Verification:

• Enter your details and upload a bank document as proof
• The document must be issued within the last 12 months
• It must contain your name and visible IBAN
• For non-EU residents, the document must display the bank location
• Upload the document and click 'next'. Verification may take up to 72 hours

Important to Know

• An International Bank Account Number (IBAN) is used worldwide to identify individual bank accounts. You can find your IBAN in your online banking portal and on your account statements.
• The new bank account must belong to the Holidu account holder. We can only modify the IBAN for the person or company we have signed the agreement with.
• If your Holidu account is registered as a company account, we can only allow payments to the company's IBAN.
• The IBAN proof must be clear, visible, and recent—an official document where we can see both the bank account holder name and IBAN.
• Holidu only issues payments to EUR accounts.
• If you are changing your IBAN alongside other account details, it may take some time to see these updates in your property management system.