How do I change my bank details?

Changing Bank Details for Non-Verified Accounts

If your account has not gone through Adyen's bank account verification process yet, you will not be able to change your bank details at this time. In most cases, we have not collected your bank information. You will only be able to add or update your IBAN once you complete the Adyen bank account verification process.

To get started with account verification, please refer to the following resources:

• How do I verify my Account as a company
• How do I verify my Account as a Private Host
• Account Verification - FAQs

Changing Bank Details for Verified Accounts

If your account has already been verified by Adyen, follow these steps to change your bank details:

Step-by-step instructions

1. Log in to your account
2. Click on the Holidu Logo in the top right corner
3. Click on "Account"
4. Scroll down to the "Bank information" section
5. Click on "Edit"

A new window will open with your bank details managed by our verified partner, Adyen. From here you can:

• Click on the right-hand side of your bank details
• Delete the current IBAN number
• Add your new IBAN number

Important requirements

Ensure the bank account holder and the Holidu account owner are the same (for companies, the account name must match the company name registered in your Holidu account).

Verification methods

Instant Verification (not available in Greece, Austria & Italy):

• Search and select your online banking provider
• Log into your online banking account through the verified partner, Tink
• Your banking login data will not be stored for security and safety reasons

Manual Verification:

• Enter your details and upload a bank document as proof
• The document must be issued within the last 12 months
• The document must show your name and visible IBAN
• For non-EU residents, the document must display the bank location
• Verification may take up to 72 hours

Important information to know

• An International Bank Account Number (IBAN) is used worldwide to identify individual accounts. You can find your IBAN in your E-Banking and on your account statements.
• The new bank account must belong to the Holidu account holder. We can only modify the IBAN for the person or company we have signed the agreement with.
• If your Holidu account is registered as a company account, we can only allow payments to the company's IBAN.
• The IBAN proof must be clear, visible, and recent such as an official document where we can see both the bank account holder and IBAN.
• Holidu only issues payments to EUR accounts.
• If you are changing your IBAN alongside other account details, it may take some time to see these updates in the PMS.

Related resources:

• How do I verify my Account as a company
• How do I verify my Account as a Private Host
• Account Verification - FAQs