Online Check-in - How to Connect to Alloggiati Web

In Italy, all accommodation providers—including holiday rental hosts—must report guest information to local authorities within 24 hours of arrival. Holidu's integrated guest check-in feature helps streamline this process by automating data collection and simplifying reporting to the Alloggiati Web portal, managed by the Italian State Police.

Understanding Italian Guest Registration Requirements

Article 109 of the Consolidated Law on Public Security requires all accommodation providers to electronically report guest details via the Alloggiati Web portal. For stays shorter than 24 hours, information must be provided upon arrival. This is a legal requirement for all hosts operating in Italy.

What Information Must Be Collected?

For the main guest, you must collect and report:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

Additional guests must provide basic personal information (full name, date of birth, and nationality), but document numbers are not required for them.

Why Connect to Alloggiati Web?

By connecting your Holidu property to Alloggiati Web, you benefit from automated data collection and simplified reporting. Guests receive a check-in link where they enter required details before arrival, and the information can be transferred to Alloggiati Web automatically, reducing manual entry and helping you stay compliant with Italian law.

Prerequisites Before You Start

Before connecting your property to Alloggiati Web, ensure you have:

• An active Alloggiati Web account with the Italian State Police
• Your Alloggiati Web username and password
• Your Web Service Key (generated from your Alloggiati Web account)
• Access to a computer (PC) – the Alloggiati Web platform may not display all options correctly on mobile devices or tablets

How to Retrieve Your Alloggiati Web Web Service Key

Your Web Service Key is required to connect Holidu to Alloggiati Web. Here's how to find or generate it:

1. Log into your Alloggiati Web account at the official portal
2. Click on your account name in the top right corner
3. Select "Chiave Web service"
4. If you already have a code, copy it
5. If you don't have one, click "Genera Nuovo Codice" to generate a new Web Service Key
6. Keep this key safe – you'll need it for the next steps

Important Notes:

• You can only generate one new Web Service Key per day
• Each time you change your Alloggiati Web password, you must also update the Web Service Key in Holidu
• For detailed instructions, refer to the official Alloggiati Web Manual (page 28)

Step-by-Step Guide: Connect Your Property to Alloggiati Web

Follow these steps to connect your Holidu property to Alloggiati Web for automatic guest data reporting:

Step 1: Access the Online Check-in Feature

Open your Holidu App and navigate to the Online Check-in settings. If you're using the mobile app, ensure you have the latest version installed.

1. Tap on "Tools" in your Holidu App menu
2. Select "Online check-in"
3. You'll see a list of your properties

Step 2: Configure Your Property

Select the property you want to connect to Alloggiati Web:

1. Find your property in the list
2. Click "Configure" next to the property name

Step 3: Enter Your Alloggiati Web Credentials

Complete the configuration form with your Alloggiati Web account details:

1. Select "Activate automatic sending to an authority"
2. Choose "Alloggiati Web" from the Authority dropdown
3. Enter your Alloggiati Web username
4. Enter your Alloggiati Web password
5. Enter your Web Service Key (retrieved in the previous section)
6. Click "Validate" to verify your credentials

Step 4: Save Your Settings

Once your credentials are validated:

1. Click "Save changes" at the bottom of the form
2. If no error message appears, your property is successfully connected
3. Close the form

Step 5: Confirm the Connection

Verify that the connection is active by checking that the "Alloggiati Web" status shows as connected in your Online Check-in settings.

Important: Desktop Connection Required

This connection process must be completed on a computer (PC). The Alloggiati Web platform and Holidu's configuration interface may not display all options correctly on mobile devices or tablets. For the best experience and to ensure all settings are properly saved, use a desktop computer for this setup.

Data Transmission Timing

Once your property is connected to Alloggiati Web, guest data is automatically transmitted according to the following schedule:

• For one-night stays: Data is transmitted at 11:00 PM on the check-in date
• For stays of two nights or more: Data is transmitted at 11:00 PM on the day after check-in

This timing ensures compliance with Italian regulations while allowing time for guest check-in and data verification.

What Happens After Connection?

After successfully connecting to Alloggiati Web, your guest check-in process becomes more efficient:

• Guests receive a check-in link and enter their required details online before arrival
• The collected information is securely stored in Holidu
• Guest data is automatically transmitted to Alloggiati Web according to the schedule above
• You receive notifications if any mandatory information is missing from guest check-ins
• You can download guestbooks for your records at any time through your Holidu account

Troubleshooting: Common Issues

Validation Error When Entering Credentials

If you receive an error when clicking "Validate," double-check:

• Your Alloggiati Web username and password are correct
• Your Web Service Key is current and correctly copied (with no extra spaces)
• Your Alloggiati Web account is active and in good standing
• If you recently changed your password, generate a new Web Service Key and update it in Holidu

Connection Shows as Inactive

If your connection status doesn't show as active:

• Return to the Online Check-in configuration and verify all your credentials are saved correctly
• Click "Validate" again to re-establish the connection
• Ensure you clicked "Save changes" after entering your information

Data Not Being Transmitted to Alloggiati Web

If guest data isn't being automatically transmitted:

• Verify that your property connection status shows as active in your Online Check-in settings
• Confirm that guests are completing all required fields in their check-in forms
• Check that your stay duration matches the transmission schedule (one-night vs. multi-night)
• Review the data transmission logs in your Holidu account for any reported errors

Important Reminders About Guest Data and Compliance

Manual Upload Responsibility: While Holidu automates data collection and transmission, you remain responsible for ensuring guest information is properly reported to authorities. Monitor your transmission confirmations and keep records of all check-ins.

Guest Verification: In compliance with Italian law, you must verify the identification of your guests in person at check-in. Only one guest per booking needs to provide the type and number of their identification document; other guests provide basic personal information.

Non-Compliance Risks: Failure to properly report guest information may result in penalties, including fines or imprisonment. Connecting to Alloggiati Web helps reduce this risk by automating the reporting process.

Need Additional Help?

If you experience issues connecting your property or have questions about guest check-in requirements, the Holidu support team is here to help. Reference the official Alloggiati Web Manual for detailed information about the platform, or contact customer support for assistance with your Holidu account settings.