Online Check-in - How to connect to Alloggiati Web

Managing guest check-ins in Italy requires compliance with legal regulations. This guide will help you connect your Holidu property to Alloggiati Web, the official platform for reporting guest information to Italian authorities.

Understanding Legal Requirements for Guest Check-in in Italy

In Italy, all accommodation providers—including short-term rental hosts—must report guest information to local police within 24 hours of arrival. For stays shorter than 24 hours, guest details must be communicated upon arrival. This requirement is mandated by Article 109 of the Consolidated Law on Public Security.

Who Must Comply?

All types of accommodation providers, including holiday rental hosts, are legally required to comply with this regulation. Failure to report guest information may result in penalties, including fines or imprisonment.

Information Required for Guest Registration

Hosts must collect and report the following details for the main guest:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

Document Verification Requirements

In compliance with Italian law, hosts are required to verify the identification of their guests in person at check-in. Important notes regarding documentation:

• Only the main guest must provide the type and number of their ID document
• Additional guests must provide basic personal information (full name, date of birth, nationality), but document numbers are not required
• Your guestbook will display complete document information for only one guest per booking, while document fields for others will appear empty

You can download guestbooks for your records at any time through the Holidu platform.

How Holidu Supports Your Compliance

To help you meet legal requirements with minimal manual work, Holidu provides an integrated guest check-in feature that:

• Automates data collection through a check-in link sent to guests before arrival
• Simplifies reporting by transferring collected information to Alloggiati Web
• Supports compliance by notifying you of any missing mandatory information

Please note that you must manually upload guest details via the Alloggiati Web portal to complete the registration process.

How to Connect Your Property to Alloggiati Web

Follow these step-by-step instructions to connect your Holidu property to Alloggiati Web. If you are using the mobile app, ensure you have the latest version installed.

Step 1: Access Online Check-in Settings

In your Holidu App, navigate to Tools and then Online check-in. You will see your list of properties.

Step 2: Configure Your Property

Click Configure next to the property you want to connect to Alloggiati Web.

Step 3: Complete the Connection Form

Complete the form by selecting the following options:

• Select Activate automatic sending to an authority
• Choose Alloggiati Web as the authority
• Enter your Alloggiati Web username and password
• Enter your Web Service key
• Click Validate to verify your credentials

Step 4: Save Changes

Click Save changes at the bottom of the form. If no error message appears, your property is now successfully connected to Alloggiati Web.

Step 5: Confirm Connection Status

Close the form and verify that the connection is active in your online check-in settings.

Finding Your Alloggiati Web Credentials

To complete the connection process, you will need your Alloggiati Web username, password, and Web Service key. This process must be completed on a computer (PC), as the Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

How to Retrieve Your Web Service Key

Follow these steps to find and manage your Web Service key:

1. Log into your Alloggiati Web account using your credentials
2. Click on your account name located in the top right corner
3. Select Chiave Web service from the dropdown menu
4. If you already have a code, copy and paste it into the Holidu form
5. If you do not have a code, click Genera Nuovo Codice to generate a new one
6. Enter the new Web Service key into your Holidu property settings

Important Notes About Your Web Service Key

• You can only generate one new Web Service key per day
• Every time you change your password on Alloggiati Web, you must update the Web Service key in Holidu as well
• For additional reference, consult the Alloggiati Web Manual (page 28) for more detailed information

Data Transmission Timing

Understanding when your guest information is transmitted to Alloggiati Web helps ensure timely compliance:

• For one-night stays: data is transmitted at 11:00 PM on the check-in date
• For stays of two nights or more: data is transmitted at 11:00 PM on the day after check-in

Troubleshooting Your Connection

If you encounter error messages or connection issues during the validation process, please verify the following:

• Confirm your Alloggiati Web username and password are correct
• Ensure your Web Service key is current and accurately entered
• Check that you have generated a valid Web Service key within the past 24 hours if you recently created a new one
• Verify you are using a computer (PC) to complete the setup, not a mobile device

If problems persist after checking these items, contact Holidu support for additional assistance with your Alloggiati Web connection.

Key Takeaways

Connecting your Holidu property to Alloggiati Web streamlines your compliance with Italian guest registration requirements. By automating data collection and transmission, you can focus on providing excellent hospitality to your guests while meeting legal obligations. Remember to keep your Web Service key updated and monitor your connection status regularly to ensure uninterrupted reporting.