Online Check-in - How to Connect to Alloggiati Web

Overview

If you are a host in Italy, you are legally required to report guest information to the local police within 24 hours of arrival. Holidu makes this process easier by allowing you to connect your property to Alloggiati Web, the official platform managed by the Italian State Police for guest registration.

This guide will walk you through the steps to connect your property and understand the legal requirements for guest check-in in Italy.

Legal Requirements for Guest Registration in Italy

All accommodation providers in Italy—including short-term rentals—must comply with Article 109 of the Consolidated Law on Public Security. This law requires hosts to report guest information to local police.

When Must You Report?

Guest information must be submitted electronically via Alloggiati Web within 24 hours of arrival. For stays shorter than 24 hours, details must be provided upon arrival.

What Information Is Required?

For the main guest, you must collect and report:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

Do Additional Guests Need to Provide ID Numbers?

Only the main guest must provide their identification document type and number. Additional guests must provide basic personal information (full name, date of birth, and nationality), but document numbers are not required. However, you are still required to verify the identification of all guests in person at check-in.

What Are the Penalties for Non-Compliance?

Failure to report guest information can result in significant penalties, including fines or imprisonment.

How Holidu Supports Guest Check-in

Holidu provides an integrated guest check-in feature that streamlines the legal compliance process:

• Automates data collection: Guests receive a check-in link where they enter their required details before arrival.
• Simplifies reporting: The collected information can be transferred to Alloggiati Web automatically, reducing manual entry.
• Supports compliance: You are notified if mandatory information is missing, helping reduce the risk of penalties.

Important note: You must manually upload guest details via the Alloggiati Web portal.

Step-by-Step Guide to Connect Your Property to Alloggiati Web

Before You Begin

Ensure you have the latest version of the Holidu App installed on your mobile device. This process can also be completed on a computer (PC).

Connection Steps

1. Open your Holidu App and navigate to Tools, then Online check-in.
2. You will see a list of your properties. Find the property you want to connect and click Configure.
3. In the configuration form, complete the following:
   • Select Activate automatic sending to an authority
   • Choose Alloggiati Web as the authority
   • Enter your Alloggiati Web username and password
   • Enter your Web Service key (see instructions below for retrieving this)
   • Click Validate to verify your credentials
4. Click Save changes at the bottom of the form.
5. If no error message appears, your property is now successfully connected to Alloggiati Web.
6. Close the form and confirm the connection is active.

How to Find Your Alloggiati Web Credentials

Important

Retrieving your Web Service key must be done on a computer (PC). The Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

Steps to Retrieve Your Web Service Key

1. Log into your Alloggiati Web account at the official portal.
2. Click on your account name in the top right corner.
3. Select Chiave Web service (Web Service Key).
4. If you already have an existing code, copy and paste it into the Holidu form.
5. If you do not have a code, click Genera Nuovo Codice (Generate New Code) to create one.
6. Copy the newly generated Web Service key and enter it into your Holidu property configuration.

Important Reminders About Your Web Service Key

• You can only generate one new Web Service key per day.
• Every time you change your Alloggiati Web password, you must also update the Web Service key in Holidu.

For additional reference, consult the Alloggiati Web Manual (page 28) available on the official Alloggiati Web platform.

When Is Guest Data Transmitted?

Guest information is automatically transmitted to Alloggiati Web according to the following schedule:

• One-night stays: Data is transmitted at 11:00 PM on the check-in date.
• Stays of two nights or more: Data is transmitted at 11:00 PM on the day after check-in.

What About My Guestbook?

In compliance with Italian law, only one guest per booking must provide their identification document type and number. As a result, your guestbook will display complete document information for only one guest per booking, while the document fields for other guests will appear empty.

You can download guestbooks for your records at any time through your Holidu account.

Troubleshooting

Connection Validation Failed

If you receive an error message when clicking Validate, verify the following:

• Your Alloggiati Web username and password are correct.
• Your Web Service key is correct and has been copied accurately.
• Your Web Service key has not expired.
• You are using a computer (PC) to retrieve and enter your credentials.

No Error Message But Connection Not Active

If you complete the form without errors but the connection does not appear active, try the following:

• Close the configuration form and reopen it to check the status.
• Refresh your Holidu App by closing and reopening it.
• Ensure you have the latest version of the Holidu App installed.

Need More Help?

For questions about your Alloggiati Web account or credentials, visit the official Alloggiati Web portal or contact the Italian State Police support team. For issues with your Holidu connection, reach out to Holidu customer support through your account dashboard.