Service Animals

At Holidu, we believe in inclusivity and want all guests to feel welcome — including guests who rely on service animals. As a host, you cannot discriminate against guests who need a service animal, and you must accommodate them just as you would any other guest. By accommodating guests with service animals, you help create an inclusive and respectful environment.

What Is a Service Animal?

A service animal is not a pet — it's a specially trained companion that helps individuals with disabilities by performing specific tasks to support their daily lives. The most common service animals are dogs, and some examples include:

• Guide dogs for the blind or visually impaired
• Hearing alert dogs for the deaf or hard of hearing
• Seizure alert dogs for people with epilepsy
• Assistance dogs for a variety of other needs

Service animals are not considered pets. This means they are allowed on your property even if your holiday home isn't typically pet-friendly.

What This Means for You as a Host

Understanding your responsibilities regarding service animals is essential for legal compliance and creating an inclusive environment.

No Extra Charges

Since service animals aren't pets, you cannot charge an additional fee for them. This includes pet fees and extra cleaning charges.

Accessibility Requirements

Service animals must be allowed in all areas of the property that are open to the public or to guests in general. You should not refuse access to a guest with a service animal based on your pet policy.

Legal Compliance

According to the UN Convention on the Rights of Persons with Disabilities (CRPD), people with disabilities must be granted equal access to public and private spaces, which includes holiday homes. As a member of the European Union, this regulation applies to you. Learn more about the UN Convention on the Rights of Persons with Disabilities (CRPD).

European Laws and Regulations

Each European country has specific regulations regarding service animals. Review the laws in your region:

• Germany
• Austria
• Italy
• Spain
• Portugal
• France
• Netherlands
• Greece

Summary

Service animals are working animals, not pets. They provide essential support to guests with disabilities and must be accommodated without additional charges or restrictions. By welcoming service animals, you comply with European disability rights regulations and contribute to creating a truly inclusive holiday experience for all guests.

If you have any questions or need further clarification about service animals at your property, your local Holidu team is here to help you understand how the rules apply in your specific market.