As a Holidu Homes host, you can both write reviews about your guests and respond to reviews guests leave for your property. This guide explains how to manage guest reviews and responses across all connected channels, all from your Holidu host account.

On which channels can guests leave a review?

Guests can leave a review about their stay on every channel connected to Holidu, including Holidu Homes, White Label properties, VRBO, Airbnb, and Booking.com.

On which channels can hosts leave a review about their guests?

Hosts can leave a review about their guests on the following channels:

• Airbnb
• VRBO — no written review, only a star rating

How to respond to a guest review (all channels)

Responding to guest reviews is an important part of managing your property's reputation across all platforms. Follow these steps to craft a professional response:

Step 1: Receive an email notification

Whenever a guest leaves a review on Holidu, you'll get an email with the review details and a link to respond. This notification ensures you don't miss any feedback from your guests.

Step 2: Open your Holidu account

Click the "Reply to your guest" button in the email. You'll be taken straight to your Holidu account, where you can write your response directly.

Step 3: Write and submit your reply

When crafting your response, keep these guidelines in mind:

• Acknowledge the guest's feedback — thank them for their stay
• Address concerns professionally — focus on solutions rather than disagreements
• Stay welcoming — remember, future guests will read your reply too

Once you write your response, the system checks it for clarity and professionalism. If edits are needed, you'll be notified before submission.

Step 4: Review and publish

• Holidu reviews your response to make sure it meets quality standards
• Important: once a response is published, it cannot be changed

Tips for writing a great response

Your response is visible to the guest and may be visible to future guests, so professionalism is key. Consider these best practices:

• Start with a thank you — appreciate the guest for staying with you
• Stay professional and positive — even if the feedback is critical, reply calmly and constructively
• Address concerns and highlight improvements — show that you listen and care about guest experience
• Avoid defensive language — keep it neutral and solution-oriented
• Be timely — respond promptly to show you're an engaged and attentive host

How to leave a guest review (Airbnb and VRBO)

Just as guests review your property, you can review your guests on select platforms. Here's how:

Leaving a review

1. Watch out for the email reminder you receive after a guest checks out
2. Alternatively, log in to your Holidu host account → go to Bookings → open the booking
3. You have up to 7 days after check-out to leave a review
4. If no review is submitted in that time, the guest will automatically receive a positive review

What you can include

• A star rating
• A written review describing your experience (Airbnb only — VRBO allows star ratings of guests only)
• Private feedback only visible to the guest

Editing your review

You have 1 hour after submitting to make changes. To edit, return to the booking and click Edit.

Important considerations

• Your review and response are visible to the guest and may be visible to future guests, so use professional language at all times
• Timely responses are recommended for better guest relations
• Reviews and responses may be subject to moderation per Holidu's guidelines
• If you don't see review options, make sure the booking is completed and check your platform version

Transferring reviews when switching to Holidu

If you're thinking about deactivating direct listings on other platforms and activating them via Holidu, here's what you need to know about transferring your existing reviews:

Booking.com

Change of ownership and review transfer: Yes, you can request a change of ownership so Holidu can take over your existing Booking.com listing and reviews. However, a number of conditions must be met. To check whether you're eligible, please use the Assistant to contact our support team and we'll help you determine your eligibility and guide you through the process.

Airbnb

Change of ownership and review transfer: No, you cannot transfer your existing Airbnb listing. You will need to close your listing and open it again as new via Holidu. You'll start gathering reviews via the new listing Holidu creates for you on Airbnb. If you have a high number of reviews on your personal Airbnb listing, we can offer you a temporary commission discount as an incentive to close it and reopen via Holidu. To proceed, please use the Assistant to contact our support team.

VRBO

Change of ownership and review transfer: While you cannot transfer the full listing, you can transfer your reviews. To transfer your reviews from your personal VRBO listing to your Holidu listing, please use the Assistant to contact our support team. Once you close your VRBO listing, we can request that the historical reviews be sent over into the new listing Holidu creates, so you keep your visibility and rating.

Check24

Change of ownership and review transfer: No, you cannot transfer your listing or reviews from Check24 to Holidu.

HomeToGo

Change of ownership and review transfer: No, you cannot transfer your listing or reviews from HomeToGo to Holidu.

Need help managing your reviews?

If you have questions about responding to reviews, leaving guest reviews, or transferring reviews to your Holidu account, please use the Assistant to reach our support team. We're here to help you maintain excellent guest relations and manage your property effectively across all platforms.