As a Holidu Homes host, you can both write reviews about your guests and respond to reviews guests leave for your property. This guide explains how to manage guest reviews across all major vacation rental platforms, all from your Holidu host account.

On which channels can guests leave a review?

Guests can leave a review about their stay on every channel connected to Holidu, including Airbnb, Booking.com, VRBO, Holidu Homes, and white label properties.

On which channels can hosts leave a review about their guests?

Hosts can leave a review about their guests on the following channels:

• Airbnb
• VRBO — no written review, only a star rating

How to respond to a guest review (all channels)

Step 1: Receive an email notification

Whenever a guest leaves a review on Holidu, you'll get an email with the review details and a link to respond. Make sure to check your inbox regularly so you don't miss the opportunity to respond promptly.

Step 2: Open your Holidu account

Click the "Reply to your guest" button in the email. You'll be taken straight to your Holidu account, where you can write your response.

Step 3: Write and submit your reply

When crafting your response, keep these guidelines in mind:

• Acknowledge the guest's feedback — thank them for their stay.
• Address concerns professionally — focus on solutions rather than disagreements.
• Stay welcoming — remember, future guests will read your reply too.

Once you write your response, the system checks it for clarity and professionalism. If edits are needed, you'll be notified before submission.

Step 4: Review and publish

Holidu reviews your response to make sure it meets quality standards. Important: once a response is published, it cannot be changed. Be sure to carefully review your response before submitting it.

Tips for writing a great response

• Start with a thank you — appreciate the guest for staying with you.
• Stay professional and positive — even if the feedback is critical, reply calmly and constructively.
• Address concerns and highlight improvements — show that you listen and care about guest experience.
• Avoid defensive language — keep it neutral and solution-oriented.
• Keep it concise — aim for a clear, brief response that directly addresses the guest's comments.

How to leave a guest review (Airbnb and VRBO)

Timeline for leaving a review

You have up to 7 days after guest check-out to leave a review. Here's how:

1. Watch out for the email reminder you receive after a guest checks out.
2. Or, log in to your Holidu host account, go to Bookings, and open the specific booking.
3. Complete your review within the 7-day window.

If no review is submitted within this timeframe, the guest will automatically receive a positive review.

What you can include in your review

• A star rating
• A written review describing your experience (Airbnb only — VRBO allows star ratings of guests only)
• Private feedback only visible to the guest

Editing your review

You have 1 hour after submitting to make changes. To edit, return to the booking and click Edit.

Important considerations

• Your review and response are visible to the guest and may be visible to future guests, so use professional language at all times.
• Timely responses are recommended. Reviews and responses may be subject to moderation per Holidu's guidelines.
• If you don't see review options, make sure the booking is completed and check your platform version.
• Reviews play a crucial role in your property's visibility and credibility, so maintain professionalism in all interactions.

Transferring reviews when switching to Holidu

Booking.com

Can I transfer my listing and reviews to Holidu? Yes, you can request a change of ownership so Holidu can take over your existing Booking.com listing and reviews. However, a number of conditions must be met. To check whether you're eligible, please use our Assistant support option and we'll help you.

Can I send my reviews from my personal Booking.com listing to Holidu? If you meet the eligibility criteria for a change of ownership, all reviews will be transferred into your Holidu/Booking.com listing automatically.

Airbnb

Can I transfer my listing and reviews to Holidu? No, you have to close your listing and open it again as new via Holidu.

Can I send my reviews from my personal Airbnb listing to Holidu? No — you'll start gathering reviews via the new listing Holidu creates for you on Airbnb. If you have a high number of reviews on your personal Airbnb listing, we can offer you a temporary commission discount as an incentive to close it and reopen via Holidu. To proceed, please use our Assistant support option and we'll help you explore this option.

VRBO

Can I transfer my listing and reviews to Holidu? Not for the full listing, but yes for the reviews. To transfer your reviews, please use our Assistant support option and we'll help you.

Can I send my reviews from my personal VRBO listing to Holidu? Yes — as long as you close your VRBO listing, we can request that the historical reviews be sent over into the new listing Holidu creates, so you keep your visibility and rating.

Check24

Can I transfer my listing and reviews to Holidu? No. Check24 does not support listing or review transfers to Holidu.

HomeToGo

Can I transfer my listing and reviews to Holidu? No. HomeToGo does not support listing or review transfers to Holidu.

Need help managing your reviews?

If you have questions about responding to reviews, leaving guest reviews, or transferring reviews between platforms, our support team is here to help. Use our Assistant feature to get personalized guidance for your specific situation.