When will you receive your payment for a reservation?

Your payout timing depends on whether you are a new host or an existing host. Understanding your payment schedule helps you plan your finances and manage your property more effectively.

New Hosts

As a new host, your first payout is processed 48 hours after your guest checks in and arrives instantly. This initial delay helps confirm a secure transaction.

A few things to keep in mind:

• If you have multiple bookings, your first payout will include all completed stays up to that date.
• Future payouts will follow the standard schedule for existing hosts.

Existing Hosts

Once you have received your first payout, all future payments follow the standard payout schedule:

• Payments are initiated through an instant payment system on the check-in day.
• Because it is an instant payment, you receive the funds within minutes of issue.
• Typically, you will see the funds on the check-in day itself.
• Instant payments help you receive funds quickly for last-minute bookings.

For a last-minute booking, the payout is processed 24 hours after your guest checks in and again arrives instantly. In case your guest checks in on the weekend, the payout gets processed the following Monday.

How can you check your payout status?

You can check the status of your payouts anytime in your Holidu Host account under the Payouts section. You will find:

• The amount and date of each payment.
• The processing status.
• Any potential delays due to bank processing times or verification steps.

What if your payment has not arrived?

If you are a new host and your first payment has not arrived within 4 business days, or if you are an existing host and your payment has not arrived on the check-in day, please:

• Double-check your bank account details in your Holidu Host account to make sure everything is correct.
• Look at the Payouts section to see the payment status and if balance concept was applied, which could result in the final payout being lower or null.
• Contact your bank to check for any processing delays.

Booking.com Change of Ownership (COO) Payouts

When a property previously managed directly by the host on Booking.com is transferred to Holidu under Change of Ownership (COO), the payout process may differ depending on when the reservation was made.

• If the reservation is already transferred and visible in your Holidu account, Holidu will handle the payout directly. You will receive the full amount, with no commission deducted.
• If the reservation was made shortly before or shortly after the COO took place (usually within one week on either side), the payout will follow Booking.com's original payment schedule. In these cases, Holidu must first receive the payout from Booking.com before transferring it to you. As a result, payouts for these reservations are typically made around the 15th of the month following the guest's check-out.

Example:

If a guest checks out on 6 November, the payout will usually be issued around 15 December.