Keeping your account information up to date ensures smooth communication with guests and helps avoid issues at check-in. You can update your email, language, phone number, billing information, bank details, and more directly from your Holidu host account.
Where to Find Your Settings
To access your account settings, follow these steps:
- Log in to your Holidu account
- Click on the Holidu Logo in the top right corner
- From the dropdown menu, select the section you want to update:
- Account - for general settings, personal information, bank information, reports and certificates, and your agreement
- Security - for email and password settings
- You can also navigate through the left-hand menu once you're in the Account area
1. Update Your Email Address
To change the email address associated with your Holidu host account:
- Navigate to the Security section
- Locate the Email section and click Edit
- Enter your new email address (note: the new email address cannot already be registered with Holidu)
- Click Save to confirm the change
2. Change Your Preferred Language
To modify the language setting for your account:
- Go to the Account section
- Scroll down to Settings
- Click Edit next to Language
- Select your preferred language from the available options
- Click Save to apply the change
3. Update Your Phone Number
To change your phone number in your account:
- Navigate to the Account section
- Scroll to Billing Information
- Click Edit
- Enter your updated phone number
- Click Save to confirm
4. Edit Your Billing Information
To update your billing details such as organization name, billing address, or tax information:
- Go to the Account section
- Scroll to Billing Information
- Click Edit
- Update your organization name, billing address, or tax details as needed
- Click Save to store your changes
5. Edit Your Bank Details
To modify your bank information for payments:
- Navigate to the Account section
- Scroll to Bank Information
- Click Edit
- You will be redirected to our secure partner Adyen
- If you already have an IBAN configured, delete the existing IBAN first
- Configure your new IBAN and follow the steps to complete the update
- Click Save to confirm your new bank details
6. Download Your Agreement
To access and download your signed Holidu hosting agreement:
- Go to the Account section
- Scroll to Your Agreement
- Click Download to save a copy of your agreement to your device
Important Considerations
Certain changes to your account require a new agreement to be signed. These include:
- Changing the organization name
- Changing the account holder name
- Changing from an individual account to a legal entity account (or vice versa)
- Changing bank details where the account holder differs from the current holder
If you need to make any of these changes, please contact Holidu support for assistance with updating your agreement.
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We’re here to help. You can contact us directly if you need assistance or have questions.
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