How to Close a Duplicated Property Listing on Booking.com

If you have accidentally created a duplicate property listing on Booking.com, you can close it by removing all room types or units from that property. This guide will walk you through the process step by step.

Before You Start

Before proceeding, make sure you are removing the correct listing. Double-check that you are closing the duplicate property and not your active, primary listing. Removing the wrong property could disrupt your bookings and reservations.

Step-by-Step: Removing a Duplicated Property

Step 1: Log in to the Booking.com Extranet

Visit admin.booking.com and sign in using your Booking.com partner credentials.

Step 2: Navigate to Room Details

From the top menu, select the Property tab. Choose the duplicate property you want to close from your list of properties. Then select Room details (this may also appear as Property layout depending on your account view).

Step 3: Locate the Room or Unit to Remove

In the room types list, find the room or unit associated with your duplicate property that you want to delete.

Step 4: Delete the Room or Unit

Select the option to delete the room or unit and confirm the deletion when prompted. The room or unit will then be removed from your property listing.

Repeat this step for every remaining room type and unit until your duplicate property has no active units left.

Step 5: Retry Publishing from Holidu

Return to your Holidu account and navigate to the Distribution channel tab for your property. Look for the error message displayed on the Booking.com channel. Click the retry link (usually labeled "click here") to attempt publishing again. It may take a few minutes for your property changes to be reflected on Booking.com.

Important: Handling Upcoming Reservations

If there are upcoming reservations linked to a room or unit, the Delete option will not be available. You will only see options to Edit or Upload photos.

You cannot permanently delete a room or unit until all upcoming reservations have been fulfilled and your guests have checked out. Complete all existing bookings before attempting to remove the property.

Need Further Help?

If you are unable to remove the duplicate listing yourself or have additional questions about the process, contact Booking.com partner support directly through your Extranet inbox. Request assistance with the removal of your duplicated property, and their support team will help guide you through any additional steps needed.