How to Close a Duplicated Property Listing on Booking.com

If you have accidentally created a duplicate property listing on Booking.com, you can close it by removing all room types or units from the property. This guide will walk you through the process step-by-step using the Booking.com Extranet.

Before You Start

Before proceeding, make sure you are removing the duplicate listing and not your active property. Double-check that you have selected the correct listing to avoid accidentally closing your main property.

Step-by-Step: Removing a Duplicated Property

Step 1: Log in to the Booking.com Extranet

Go to admin.booking.com and log in with your credentials.

Step 2: Select the Duplicate Property and Navigate to Room Details

From the top menu, select the Property tab. Choose the property you want to close, then select Room details (this may also appear as Property layout depending on your account view).

Step 3: Find the Room or Unit to Remove

In the list of room types, locate the room or unit you want to delete.

Step 4: Delete the Room or Unit

Select the option to delete the room or unit and confirm the deletion. Once confirmed, the room or unit will be removed from your property page. Repeat this step for all remaining room types until the property has no active units.

Step 5: Retry Publishing

Go back to your property distribution channels. In the error message displayed on the Booking.com channel, click on the link that allows you to retry publishing (usually labeled "click here"). It will take a few minutes for your property status to be updated on Booking.com.

Important: Upcoming Reservations

If there are upcoming reservations linked to a room or unit, the Delete option will not be available. You will only see Edit or Upload photos options.

You cannot permanently delete a room or unit until all upcoming reservations have been fulfilled and guests have checked out. Once all reservations are complete, you can return and delete the remaining units to close the duplicate listing.

Need Further Help?

If you are unable to remove the listing yourself or have additional questions about closing your duplicate property, contact Booking.com partner support directly. You can reach them through the Extranet inbox and request the removal of the duplicated property. Their support team will be happy to assist you in closing the duplicate listing.

If you need additional support or have questions about managing your properties, don't hesitate to reach out to the Booking.com support team—they are here to help.