How to Close a Duplicated Property Listing on Booking.com

If you have a duplicated property listing on Booking.com, you can close it by removing all room types or units from the property. Follow the steps below to do this directly from the Booking.com Extranet.

Before You Start

Make sure you are removing the duplicate listing — not your active property. Removing the wrong listing could impact your bookings and reservations.

Step-by-Step: Removing a Duplicated Property

Step 1: Log in to the Booking.com Extranet

Go to admin.booking.com and log in with your credentials.

Step 2: Select the duplicate property and navigate to Room Details

From the top menu, select the Property tab, choose the property you want to close, then select Room details (this may also appear as Property layout depending on your account view).

Step 3: Find the room or unit to remove

In the list of room types, locate the room or unit you want to delete.

Step 4: Delete the room or unit

Select the option to delete the room or unit and confirm the deletion. Once confirmed, the room or unit will be removed from your property page.

Repeat this step for all remaining room types until the property has no active units.

Step 5: Retry publishing

Go back to your distribution channel settings. In the error message displayed on the Booking.com channel, click on the link that allows you to retry publishing (look for "click here" or a similar option). It will then take a few minutes for your property status to update on Booking.com.

Important: Upcoming Reservations

If there are upcoming reservations linked to a room or unit, the Delete option will not be available — you will only see Edit or Upload photos.

You cannot permanently delete a room or unit until all upcoming reservations have been fulfilled and guests have checked out.

Need Further Help?

If you are unable to remove the listing yourself or have questions about the process, contact Booking.com partner support directly. You can reach them through the Booking.com Extranet inbox and request the removal of the duplicated property. Their support team will be happy to assist you with closing your duplicate listing.