What Happens If a Guest Cancels Their Booking?

When a guest cancels their booking, your payout is determined by the cancellation policy attached to that reservation. You won't need to process any refunds—Holidu handles all refund procedures automatically according to the policy in place.

How Cancellations Are Processed

Guest Initiates the Cancellation

The guest must cancel directly through the booking channel where they made their reservation (Holidu, Airbnb, Booking.com, Vrbo, or another platform). The system automatically applies the cancellation policy linked to that booking.

Cancellation Policy Determines Your Payout

Each booking has a specific cancellation policy that defines the refund amount the guest receives based on when they cancel. Your payout as the host follows this same policy structure. The policy was selected at the time of booking and varies depending on the booking channel and property settings.

You'll Receive a Notification

Once a guest cancels, you'll get an email notification with cancellation details. Log into your Holidu account to review the booking details and see how your payout is affected.

Key Points to Remember

• Your cancellation policy applies to every booking automatically
• Dates marked as cancelled become available for new bookings immediately
• Refunds are processed by Holidu, not by you
• Check your account's Bookings section to view the specific cancellation policy for any reservation

Where to Find Cancellation Policy Details

To review the cancellation policy for a specific booking, log in to your Holidu host account, navigate to the Bookings section, and scroll to view the Cancellation Policy listed in that booking's details.