What Happens If a Guest Cancels Their Booking?

When a guest cancels their booking, the cancellation policy attached to that reservation automatically determines the outcome. You won't need to process any refunds yourself—Holidu handles all refund calculations and payments according to the policy in place.

How Are Cancellations Handled?

The Guest Initiates the Cancellation

Guests must cancel directly through the booking channel where they made their reservation (Holidu, Airbnb, Booking.com, Vrbo, etc.). The system automatically applies the cancellation policy tied to that booking.

The Cancellation Policy Determines Your Payout

Each booking has a specific cancellation policy that dictates whether the guest receives a full, partial, or no refund based on the timing and policy terms. Your payout as the host is calculated directly from this policy—no action is needed from you.

You'll Receive a Notification

Once a cancellation is confirmed, you'll receive an email notification. You can log into your Holidu host account, navigate to the Bookings section, and review the cancellation details and any payout updates there.

What Happens Next?

• Your calendar automatically updates and marks those dates as available for new bookings
• The guest receives a refund (or partial refund) based on the policy
• You receive your adjusted payout according to the cancellation policy terms

Find Your Cancellation Policy

To review the specific cancellation policy for any booking, log into your Holidu account, go to Bookings, and scroll down within the booking details to find the Cancellation Policy section listed there.

Key Takeaway

The cancellation policy chosen for your property determines everything—the guest's refund and your payout. Once cancelled, the dates immediately become available for new bookings, and Holidu manages all financial transactions automatically.