What Happens If a Guest Cancels Their Booking?

When a guest cancels their booking, your payout and the guest's refund are determined by the cancellation policy attached to that specific booking. Holidu handles all refund processing automatically—you don't need to take any action or issue refunds yourself.

How Cancellations Are Processed

The Guest Cancels Through the Booking Channel

Guests must cancel directly through the platform where they made the booking (Holidu, Airbnb, Booking.com, Vrbo, etc.). The system automatically applies the cancellation policy linked to their reservation.

The Cancellation Policy Determines Your Payout

Each booking has a cancellation policy that specifies whether the guest receives a full, partial, or no refund based on when they cancel. Your payout as the host is calculated according to this same policy. The policy was selected at the time of booking and cannot be changed afterward.

You'll Receive a Cancellation Notification

Once a guest cancels, you'll get an email confirmation. You can log into your Holidu host account, go to the Bookings section, and review the cancellation details and any payout adjustments there.

What Happens to Your Calendar

As soon as a cancellation is confirmed, those dates automatically become available for new bookings. Your calendar updates in real time, so you can accept new reservations right away.

Find the Cancellation Policy for Any Booking

To review the specific cancellation policy for a booking, log into your Holidu account, navigate to Bookings, select the reservation, and scroll down to see the Cancellation Policy details.

Key Takeaways

• Your cancellation policy determines both the guest's refund and your payout
• Holidu processes all refunds automatically—no action needed from you
• You'll be notified by email when a cancellation occurs
• Cancelled dates instantly reopen for new bookings