How Does Holidu Protect Work?

Holidu Protect (powered by Truvi) is an optional damage protection service designed to replace traditional security deposits. For €3 per booked night, your property receives access to professional screening and damage assessment covering up to €50,000 in guest-related damages.

What Is Holidu Protect?

Holidu Protect offers an alternative to security deposits by providing automatic protection against accidental, intentional, or criminal damages during guest stays. The €3 per night fee is automatically deducted from your host payout, and once activated, your property gains protection across all future Holidu bookings—including those on supported platforms like Airbnb.

Key features:

• No subscription model—activate or deactivate at any time
• Automatic screening of all confirmed bookings
• Protection up to €50,000 per damage claim
• Professional handling by Truvi, without guest involvement
• Security deposits are automatically disabled when activated

For setup instructions, learn how to activate or deactivate Holidu Protect for your properties.

How Guest Screening Works

When Holidu Protect is active, every confirmed booking triggers an automated screening process. Guests receive one of three outcomes:

• Approved: Eligible for full protection up to €50,000 (granted in 99.5% of cases)
• Flagged: Limited protection up to €1,000 (approximately 1 in 300 bookings)
• Rejected: Booking automatically canceled without fees or penalties

You can view each guest's screening status in your booking details and receive notifications if a booking is rejected.

What Damages Are Covered?

Every damage report is reviewed individually by Truvi. The following damages are commonly considered for assistance:

• Stained linens and towels
• Unintentional guest damage
• Unauthorized or unsolicited pet damage
• Smoking-related damage
• Unapproved party damage
• Furniture and fixture damage
• Theft or criminal damage by approved guests
• Extra cleaning costs and delivery expenses
• Damage to items included in the rental (bikes, equipment, etc.)

Not covered: Wear and tear, maintenance expenses, host liability, loss of income, acts of nature, cosmetic damages, management fees, or damage predating activation.

Important: Protection only applies to bookings confirmed after Holidu Protect activation and only covers Holidu bookings—not manual bookings, iCal imports, or external channels.

How to Submit a Damage Report

If damage occurs during a guest's stay, submit a report within 14 days of checkout (ideally within 24 hours of discovery). Here's what to do:

Immediate Steps

1. Inspect your entire property and document all visible damage
2. Take clear photos within 72 hours—wide-angle shots of rooms and close-ups of damaged items
3. Keep timestamped images when possible
4. Do not repair or discard damaged items unless urgent (e.g., water leak)
5. Avoid admitting liability or settling with the guest
6. For theft or malicious damage, obtain a police report number

Submitting Your Report

Before starting, gather:

• Guest's full name
• Timestamped photos of damage
• Repair or replacement quotes and receipts
• Proof of item ownership (receipt, photo, or bank statement)

Then:

1. Navigate to your booking overview in your Holidu account
2. Select the affected booking and open the detail page
3. Click the damage report button
4. Complete and submit the form on the Truvi platform

For detailed instructions, learn how to submit a Holidu Protect damage report.

Response Times

After submission, you'll receive initial feedback within 2 business days. Full resolution timing depends on damage value:

• Up to €250: 3 business days
• €251–€1,000: 4 business days
• €1,001–€5,000: 6 business days
• Over €5,000: Extended timeline with regular updates

Tips for Successful Claims

• Maintain "before and after" photos throughout guest stays and cleaning
• Ensure photos are clear, timestamped, and show full context
• Submit itemized invoices with individual costs per item
• For pet damage, confirm the guest brought an unauthorized pet to a non-pet-friendly property
• Submit reports as soon as damage is discovered

Frequently Asked Questions

Can I use Holidu Protect with a security deposit?
No. Activating Holidu Protect automatically disables security deposits for that property. This removes a booking barrier that many guests find discouraging.

Which bookings are eligible?
All Holidu bookings across supported channels, including Airbnb. Manual and external bookings (iCal) are not eligible.

What happens if a guest is flagged or rejected?
Flagged guests remain eligible for up to €1,000 in protection. Rejected bookings are automatically canceled without fees or penalties to you, and these cancellations do not affect your ranking or Star Host status.

Is there a minimum damage amount?
No. You can submit claims for any amount from €0.01 to €50,000.

What if I deactivate Holidu Protect?
Existing bookings made while Holidu Protect was active remain eligible for protection. New bookings after deactivation will not be covered.

Is the guest involved in damage reports?
No. Truvi handles all damage reports professionally without guest involvement, helping you avoid disputes and negative reviews.

Is Holidu Protect available for all properties?
Yes, Holidu Protect is available for all properties.