If you notice an incorrect address associated with your property, you can correct or report the issue directly in the Holidu PMS. Follow these steps based on the scenario and portal involved.

Step-by-Step Guide to Edit Your Property Address

1. Go to the Location tab of the property in the PMS.
2. Review the current address details.
3. If there is an error, click on Fix or report an issue.
4. You will be prompted to select one of the following scenarios.

Address Correction Scenarios

Scenario A: The address is wrong in Holidu App

• Edit the address fields directly.
• Adjust or verify the Pin coordinates as prompted.
• Upload a recent utility bill showing your property address to verify the change for external channels.

Scenario B: The address is correct in the Holidu App, but wrong in portal(s)

• Indicate which portal(s) have the issue (one, more, or all).
• You do not need to re-enter the address since the address in the Holidu app is correct.
• If Booking.com is selected, you will be required to upload a utility bill.

Final Step

Submit your request or save changes as prompted. Once submitted, no additional steps are required from you.

Important Documentation Requirements

A recent utility bill is mandatory to process changes for external channels, especially Booking.com. This document serves as verification of your property address and helps ensure accurate information across all booking platforms.

Processing Times

Please note that update times vary depending on the platform:

• Holidu booking platform and other channels: Instant update after you save changes.
• Airbnb and Booking.com: Typical update times of 7 to 14 days.

Grace Period

You have a 24-hour grace period to make corrections if needed.

Best Practices for Address Updates

• Double-check the address format and Pin location before submitting to ensure accuracy.
• Ensure utility bill documents are clear and legible for processing.
• For urgent channel issues, consider informing guests about ongoing updates if necessary.

What Happens After Submission

After you submit your address change, the information will be processed according to the timeline for each channel. Your Holidu property listing will update instantly, while external booking platforms like Airbnb and Booking.com may take up to 14 days to reflect the changes. This ensures consistency across all your booking channels.