If you notice an incorrect address associated with your property, you can correct or report the issue directly in the Holidu PMS. Follow these steps based on the scenario and portal involved.

Steps to Edit Your Property Address

1. Go to the Location tab of the property in the PMS.
2. Review the current address details.
3. If there is an error, click on Fix or report an issue.
4. You will be prompted to select one of the following scenarios:

Scenario A: The address is wrong in Holidu App

If your property address is incorrect in the Holidu App:

• Edit the address fields directly with the correct information.
• Adjust and verify the Pin coordinates as prompted to ensure accurate location mapping.
• Upload a recent utility bill showing your property address to verify the change for external channels.

Scenario B: The address is correct in the Holidu App, but wrong in portal(s)

If your address is accurate in the Holidu App but incorrect in external booking portals:

• Indicate which portal(s) have the incorrect address (one, multiple, or all).
• You do not need to re-enter the address since the address in the Holidu App is correct.
• If Booking.com is selected, you will be required to upload a utility bill to process the correction.

1. Submit your request or save changes as prompted.

Important Information

Documentation Requirements

A recent utility bill is mandatory to process address changes for external channels, especially Booking.com. The utility bill must clearly show your property address and be legible for verification purposes.

Processing Times

Update timeframes vary depending on the platform:

• Holidu group sites: Instant update after saved by host.
• Airbnb and Booking.com: Typical update times of 7 to 14 days.

Please note that there is a 24-hour grace period during which changes can be modified before final submission to external channels.

Best Practices for Address Updates

• Double-check the address format and Pin location before submitting to ensure accuracy.
• Ensure your utility bill document is clear, legible, and shows the complete property address.
• For urgent issues with external channels, consider informing guests about the ongoing update if necessary.
• Once your change is submitted, no additional steps are required from your end.

Summary

Editing your property address through the Holidu PMS is a straightforward process that can be completed directly from your account. Whether you need to correct an address error in the Holidu App or report discrepancies in external booking portals, simply follow the steps outlined above. Remember to prepare a recent utility bill for external channel corrections and allow adequate processing time for updates to take effect across all platforms.