How to Connect Feratel Deskline to Holidu

Connecting your Feratel Deskline account to Holidu lets you keep prices, availability, and bookings in sync between the two systems. This guide walks you through the setup and clarifies which data is exchanged between both platforms.

Prerequisites Before You Begin

Before you start the connection process, ensure you have the following in place:

1. Your property is published on at least one Holidu channel
2. An active listing with Feratel Deskline
3. No existing API connections between Feratel and other property management software
4. Any existing manual blocks from your Feratel calendar manually copied into your Holidu calendar (manual blocks in Feratel do NOT sync automatically)

Step-by-Step Connection Guide

Setting Up the Connection in Feratel Deskline

1. Log in to the Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. In the search bar, enter Holidu
5. Click Verbinden to initiate the connection
6. Select the property or properties you want to connect
7. Accept the Terms & Conditions
8. Click Änderungen speichern to save your changes
9. Wait for an email from Feratel. It will contain a PDF attachment with your unique "mapping codes" (you will need these codes for the next step)

Completing the Connection in Holidu

1. Open your Holidu account
2. Select the property you want to connect to Feratel
3. Go to the iCal & Synchronisation section
4. Click Configure
5. Select Feratel from the available connection options
6. Enter the three mapping codes from the Feratel email you received
7. Click Save to complete the connection

What Data Gets Synced Between Systems

Price Synchronization

Prices you set in Holidu are automatically sent to Feratel Deskline. This ensures your rates are consistent across both platforms.

Availability and Booking Blocks

Booking blocks are exchanged in both directions between Holidu and Feratel. However, there is one important exception: manual blocks from Feratel are NOT imported to Holidu and must be added directly in your Holidu calendar. This ensures you maintain full control over your calendar management.

iCal Integration

If you have connected Holidu with other channels using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not be sent through iCal. To share Feratel bookings with other calendars, use Feratel's own iCal link directly.

What Does NOT Sync

Property content including photos, descriptions, and other property details are NOT exchanged between the two systems. You will need to keep this information up to date in both Holidu and Feratel separately.

Verifying Your Connection is Active

Check Connection Status in Holidu

Go to iCal & Synchronisation for your property. The status should display Synchronization is active. If it says Pending, refresh the page and check again.

Check Connection Status in Feratel

Navigate to Schnittstellenwartung in your Feratel Deskline account and confirm that Holidu is listed as active.

Best Practices for Managing Your Connected Properties

• Double-check manual blocks to keep your calendar accurate and prevent overbooking
• Maintain property information separately in both Holidu and Feratel since content does not sync automatically
• Review mapping codes if you experience sync issues—verify they were entered correctly in Holidu
• Monitor both systems regularly to ensure availability and pricing remain consistent

Troubleshooting Connection Issues

If your connection is not working as expected, try the following steps:

1. Verify that the three mapping codes from the Feratel email were entered correctly in Holidu
2. Check the connection status in both systems to confirm it shows as active
3. Ensure there are no existing API connections between Feratel and other property management software
4. Refresh your browser and check the synchronization status again
5. Confirm that your property is published on at least one Holidu channel

If you continue to experience issues after checking these items, your local Holidu support team is here to help. Contact our support team with details about the problem you are facing and the steps you have already taken.

Summary

By following this guide, you can successfully connect Feratel Deskline to Holidu and enjoy automated synchronization of prices and availability. Remember that manual blocks and property content require separate management in each system. Regularly verify your connection status to ensure seamless data exchange between both platforms.