How to Connect Feratel Deskline to Holidu?

Syncing your Feratel Deskline account with Holidu allows you to manage your prices, availability, and some booking information seamlessly across platforms. This comprehensive guide will walk you through the connection process step by step and clarify which data is synced between the systems.

Prerequisites Before You Start

Before connecting Feratel Deskline to Holidu, ensure you have the following in place:

• Your property is published on at least one Holidu channel
• An active listing with Feratel Deskline
• No existing API connections between Feratel and other property management software
• All manual blocks from your Feratel calendar manually entered into your Holidu calendar (manual blocks in Feratel do NOT sync automatically)

Step-by-Step Connection Guide

Step 1: Access Feratel Deskline Webclient

Log in to the Feratel Deskline Webclient using your credentials.

Step 2: Navigate to Interface Settings

In the left menu, navigate to Datenwartung → Schnittstellenwartung → click on the Schnittstellen für automatische Datenwartung tab.

Step 3: Search for Holidu

In the search bar, enter Holidu to find the integration option.

Step 4: Connect Your Property

Click Verbinden. Select the property or properties you want to connect, accept the Terms & Conditions, and click Änderungen speichern.

Step 5: Retrieve Your Mapping Codes

Wait for an email from Feratel. This email will contain a PDF attachment with your unique mapping codes. You will need these codes to complete the connection on the Holidu side.

Step 6: Access Your Holidu Account

Open your Holidu account and select the property you want to connect to Feratel.

Step 7: Configure Synchronization

Go to the iCal & Synchronisation section for your property.

Step 8: Select Feratel as Connection Option

Click Configure, then select Feratel from the available connection options.

Step 9: Enter Your Mapping Codes

Enter the three mapping codes from the Feratel email you received in Step 5 and click Save.

What Gets Synced Between Systems

Price Synchronization

Prices set in Holidu sync to Feratel Deskline automatically. This ensures your rates are consistent across both platforms.

Availability Updates

Booking blocks synchronize in both directions between Holidu and Feratel. However, manual blocks created in Feratel are NOT imported to Holidu and must be added directly in your Holidu calendar to ensure calendar accuracy.

iCal and External Bookings

If you have connected Holidu with other portals using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not sync through iCal. To sync Feratel bookings on other calendars, use Feratel's own iCal link.

Content That Does NOT Sync

Photos, descriptions, and property details are not synced between systems. You must maintain and update this information separately in both Holidu and Feratel to keep your listings current and accurate.

Checking Your Connection Status

In Holidu

Go to iCal & Synchronisation for your property. The status should display Synchronization is active. If it says Pending, refresh the page and check again.

In Feratel

Navigate to Schnittstellenwartung and confirm that Holidu is listed as active in your interface connections.

Best Practices for Success

• Double-check manual blocks: Ensure all manual availability blocks are entered in Holidu to maintain calendar accuracy across both systems
• Keep property information updated: Update photos, descriptions, and property details separately in both Holidu and Feratel since this content does not sync automatically
• Monitor your prices: Regularly verify that prices set in Holidu are correctly reflected in Feratel Deskline
• Verify mapping codes: Keep your mapping codes in a safe place and verify them if you encounter connection issues
• Contact support if needed: If you experience synchronization problems, verify the mapping codes and connection statuses before reaching out to support

Important Considerations

Understanding these key points will help you get the most out of your Feratel and Holidu integration:

• Manual blocks created in Feratel must be manually replicated in Holidu to prevent double bookings
• The integration focuses on availability and pricing synchronization, not content management
• Existing API connections with other systems may conflict with the Feratel-Holidu integration
• Your mapping codes are unique to your property and connection setup

By following this guide and adhering to these best practices, you can successfully connect your Feratel Deskline account to Holidu and streamline your property management across both platforms.