How to Connect Feratel Deskline to Holidu?

Connecting your Feratel Deskline account to Holidu lets you keep prices, availability, and bookings in sync between the two systems. This guide walks you through the setup and clarifies which data is exchanged.

Prerequisites Before You Start

Before connecting Feratel Deskline to Holidu, ensure you have met the following requirements:

• Your property is published on at least one Holidu channel
• You have an active listing with Feratel Deskline
• There are no existing API connections between Feratel and other property management software
• You have manually copied any existing manual blocks from your Feratel calendar into your Holidu calendar (manual blocks in Feratel do NOT sync automatically)

Step-by-Step Connection Guide

Set Up the Connection in Feratel Deskline

1. Log in to the Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. In the search bar, enter Holidu
5. Click Verbinden
6. Select the property or properties to connect
7. Accept the Terms & Conditions
8. Click Änderungen speichern
9. Wait for an email from Feratel. It will contain a PDF attachment with your unique "mapping codes"

Complete the Connection in Holidu

1. Open your Holidu account
2. Select the property you want to connect to Feratel
3. Go to the iCal & Synchronisation section
4. Click Configure, then select Feratel from the available connection options
5. Enter the three mapping codes from the Feratel email
6. Click Save

What Data Gets Synced?

Price Sync

Prices set in Holidu are sent to Feratel Deskline. This ensures your rates remain consistent across both platforms.

Availability Updates

Booking blocks are exchanged in both directions between Holidu and Feratel Deskline. However, manual blocks from Feratel are NOT imported to Holidu and must be added directly in your Holidu calendar to maintain accuracy.

iCal Integration

If you have connected Holidu with other channels using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not be sent through iCal. To share Feratel bookings with other calendars, use Feratel's own iCal link.

Content and Property Details

Photos, descriptions, and property details are not exchanged between the two systems. Keep this information up to date in both Holidu and Feratel independently.

Checking Your Connection Status

In Holidu

Go to iCal & Synchronisation for your property. The status should display Synchronization is active. If it says Pending, refresh and check again.

In Feratel

Navigate to Schnittstellenwartung and confirm Holidu is listed as active.

Best Practices for Managing Your Connection

• Double-check manual blocks to keep your calendar accurate across both platforms
• Maintain property information separately in Holidu and Feratel, as images, descriptions, and details are not synced automatically
• Verify mapping codes and connection statuses before contacting support if you encounter issues
• Monitor your calendar regularly to ensure all bookings and blocks appear correctly on both systems

Troubleshooting Common Issues

Connection Shows as Pending

If your connection status shows as "Pending" in Holidu, try refreshing the page. If the status persists, verify that you have entered the mapping codes correctly from the Feratel email.

Manual Blocks Not Appearing in Holidu

Remember that manual blocks created in Feratel Deskline do not automatically sync to Holidu. You must manually add these blocks in your Holidu calendar to prevent double bookings.

Pricing Not Updating

Ensure that you have saved your price changes in Holidu. It may take a few minutes for prices to sync to Feratel Deskline. Check both systems after an update to confirm synchronization.

Need Additional Help?

If you run into persistent issues during setup or after connection, your local Holidu support team is here to help. Verify the mapping codes and connection statuses before reaching out—this will help us assist you more quickly and efficiently.