Online Check-in - How to Connect to Mossos d'Esquadra

Why Connect to Mossos d'Esquadra?

Connecting your Holidu property to Mossos d'Esquadra ensures you stay compliant with local guest registration requirements in Catalonia. This automated connection streamlines your reporting obligations, supports guest safety, and keeps your property operating legally without manual data submission delays.

How Do I Connect My Account?

Before configuring the check-in feature in Holidu, you need to register your establishment with Mossos d'Esquadra. Follow these three steps:

Step 1: Visit the Mossos d'Esquadra Website

Go to the Mossos d'Esquadra website and click on "Establishment registration" in the upper-left corner of the homepage.

Step 2: Complete the Registration Form

In the "Establishment registration" section, locate and click on "Establishment registration form (PI-15)." Fill out all required fields with your establishment details. You will need to:

• Complete all mandatory fields in the registration form
• Sign the form electronically
• Attach scanned copies of identification documents (DNI, NIE, NIF, or passport) for individuals listed in the form
• Submit the completed form

If you cannot submit electronically, refer to section 2 of the user manual in the Documentation section of the Mossos d'Esquadra website.

Step 3: Receive Your Credentials

Once your establishment is registered, Mossos d'Esquadra will send you a username and password. Keep these credentials secure, as you'll need them to connect your property in Holidu.

What is the Online Check-in Feature Offered by Holidu?

The Online Check-in feature allows you to connect your property directly to Mossos d'Esquadra. Once configured, Holidu automatically transfers guest registration data to the authorities after guests complete the online check-in form. This eliminates manual reporting and ensures timely compliance.

How Can I Configure My Property to Connect to Mossos d'Esquadra?

Once you have registered with Mossos d'Esquadra and obtained your credentials, follow these steps in your Holidu account to activate the connection:

Step 1: Access the Online Check-in Tool

In your Holidu app, navigate to "Tools" in the left side menu, then select "Online Check-in."

Step 2: Activate the Connection

Once you've accessed the Online Check-in section, activate the Mossos d'Esquadra connection option and enter your credentials received from Mossos d'Esquadra.

Step 3: Save Your Changes

Click on "Save changes" at the end of the form to complete the setup.

Step 4: Verify the Connection

If no error message appears after saving, your property is now successfully connected to Mossos d'Esquadra. You can close the form and confirm that the connection is active.

Note: If you are using the mobile app, ensure you have the latest version installed before proceeding with these steps.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra website to recover your account information or reset your password. You can contact their support team directly for assistance with credential recovery.

Is this connection process secure?

Yes. Holidu prioritizes your privacy and security using strong data encryption for all information transmitted to Mossos d'Esquadra. Guest data is protected throughout the transfer process.

What happens after guests complete the online check-in form?

Once guests submit their information through the online check-in form, Holidu automatically sends their registration data to Mossos d'Esquadra, ensuring your compliance obligations are met without any manual intervention required.

By connecting your property to Mossos d'Esquadra through Holidu, you ensure a streamlined, secure, and compliant guest registration process across Catalonia.