Non-Refundable Policy FAQ

Welcome to the FAQ on the Non-Refundable Policy. As a Holidu host, you can offer this policy alongside your standard cancellation rules to attract guests with firm travel plans and reduce the risk of last-minute cancellations.

This FAQ provides clear answers on how the policy works and how to set it up.

What Is the Non-Refundable Policy?

The Non-Refundable Policy lets you offer an alternative cancellation option in addition to your standard cancellation policy, aimed at guests with firm travel plans. Guests opting for this policy receive a discount between 5% and 20% on their booking.

Benefits of the Non-Refundable Policy:

• Booking appeal: Attract guests who are confident in their travel plans with a discounted rate.
• Cancellation protection: If a guest with this policy cancels, a 100% cancellation fee applies, so the booking value is not lost to a late cancellation.

How Does the Non-Refundable Policy Work?

During the booking process, guests will see your standard cancellation policy along with the Non-Refundable option if it is activated. The Non-Refundable rate applies the discount you have set to the booking price. If a guest cancels, the 100% cancellation fee applies, so the booking is paid out as planned.

Step 1: Set the discount

Configure the policy details and choose between 5%, 10%, 15%, or 20% discount options.

Step 2: Save your changes

Click "Activate" to apply your settings.

How Can I Set Up the Non-Refundable Policy in My Holidu Account?

Setting up the Non-Refundable Policy in your Holidu account is straightforward. Follow these steps:

1. Log in to your Holidu host account and navigate to your property settings.
2. Go to the Cancellation Policy section.
3. Select the option to add or enable the Non-Refundable Policy.
4. Choose your preferred discount level (5%, 10%, 15%, or 20%).
5. Review the policy details to ensure they match your preferences.
6. Click "Activate" to enable the Non-Refundable Policy for your property.

Once activated, the Non-Refundable Policy will appear as an alternative option for guests during the booking process on Holidu and all connected distribution channels.

Frequently Asked Questions

Which distribution channels offer the Non-Refundable Policy?

The Non-Refundable Policy is available on Holidu, all white-labels, the Holidu website, Airbnb, and will soon be available on Booking.com.

Can the Non-Refundable Policy combine with other discounts?

Yes, the Non-Refundable Policy can be combined with other discounts, except when used with new-listing promotions on Holidu and Airbnb.

Will there be changes in payment schedules?

No, payment schedules remain unchanged. Payouts occur two days before arrival, and up to three days after check-in for last-minute bookings.

What happens if a host needs to cancel a booking?

Standard cancellation procedures apply, including guest relocation and any applicable penalties. Host cancellations follow the same protocols regardless of which cancellation policy the guest selected.

Are Non-Refundable Policy rates always visible to guests on Airbnb?

No, these rates are visible only for checkouts within 60 days on Airbnb.

What is the maximum discount I can offer with the Non-Refundable Policy?

The maximum discount you can offer is 20%. You can choose from 5%, 10%, 15%, or 20% discount options when setting up your Non-Refundable Policy.

Can I change the discount percentage after activating the policy?

Yes, you can modify the discount percentage at any time through your cancellation policy settings. The new discount will apply to future bookings.

What are the implications of the 100% cancellation fee?

The 100% cancellation fee means that if a guest who selected the Non-Refundable Policy option cancels their booking, you retain the full booking amount. This protects your revenue from last-minute cancellations while offering guests a financial incentive through the discount.

How do guests know about the Non-Refundable Policy option?

Guests see the Non-Refundable Policy option during the checkout process on your listing. The policy appears alongside your standard cancellation policy, allowing guests to choose which option best suits their needs.

By offering the Non-Refundable Policy, you can attract guests with fixed travel plans and protect your booking value if they cancel. This policy provides an excellent balance between offering competitive rates and securing your revenue.