Can I delete a review left by a guest? My guest left a bad review, what can I do?

Guest reviews are important feedback, but sometimes you may feel a review should be removed. This guide explains when a review can be deleted and what steps you can take.

When Can a Review Be Deleted?

A review can only be deleted if it violates the platform's terms and conditions. Simply disagreeing with the feedback or receiving a negative review is not enough for removal.

Reviews may be removed if they contain:

• Offensive or inappropriate language
• Discrimination or hate speech
• Content unrelated to the guest's stay
• Privacy violations (sharing personal information)
• False or fraudulent statements

Constructive criticism and honest negative feedback do not qualify for deletion unless they breach specific platform guidelines.

How to Request a Review Deletion

Step 1: Review Platform Guidelines

Check the terms and conditions of the platform where the review was posted:

• Airbnb Review Policy
• Booking.com Review Removal
• VRBO Review Guidelines

Step 2: Assess the Violation

Determine if the review violates platform guidelines. Document your evidence by taking screenshots or making detailed notes of the problematic content.

Step 3: Submit Your Request

Contact Holidu support with the booking number and a detailed explanation of the violation. Include screenshots as evidence supporting your claim.

Step 4: Await Response

Our support team will review your request and work with the platform to determine next steps. Please note that the final decision rests with the booking platform, not Holidu.

Make the Best of Negative Reviews

If a review cannot be removed, use it constructively:

• Address any legitimate issues raised to improve your property or service
• Respond professionally to show potential guests your commitment to quality
• Demonstrate transparency and willingness to improve your hosting

A thoughtful response to criticism often enhances your reputation and attracts more bookings than the negative review itself.

Need help? Our customer support team is ready to assist with your review concerns and ensure your hosting experience is smooth and rewarding.