Can I change the property name or ownership information in my property ad?

Yes, you can update your property name and certain ownership information in your property ad on Holidu. However, there are important distinctions depending on which channel your property appears on. This guide explains what you can change and any limitations you may encounter.

Changing your property name

You can modify your property name directly in your Holidu account settings. This change will be reflected on the Holidu channel and your Direct Booking Website. However, when your property is distributed to partner channels such as Booking.com, Airbnb, and Vrbo, property name updates may take time to sync or may not update automatically due to technical and contractual agreements between platforms.

To ensure consistency across all channels, we recommend:

• Updating your property name in your Holidu account first
• Allowing 24-48 hours for changes to propagate to partner channels
• Contacting our support team if you notice delays in updates on external platforms

Understanding host name display across channels

The name shown as the property "host" differs depending on which platform guests are booking through. This is due to technical and contractual requirements with our partner channels.

On partner channels (Booking.com, Airbnb, Vrbo)

For technical and contractual reasons, Holidu appears as the host on these channels, not your personal name. This setup ensures that:

• Guests can book through trusted partner channels with a recognizable brand name
• The connection between Holidu and external channels remains compliant with platform rules
• Your property reaches a wider audience while Holidu manages the channel-side administration

On the Holidu channel

When guests book directly through Holidu, your name appears as the Host, while Holidu is listed as the Manager. This gives you direct visibility with potential guests on our platform.

On your Direct Booking Website

Your name is prominently displayed in the "Your Host" section at the top of your Direct Booking Website. You can personalize this section by adding a short bio to build trust and establish a personal connection with guests. Learn how to create and customize your host profile by visiting how to create and customize your Direct Booking Website.

Updating ownership information

If there are changes to property ownership or management, contact the Holidu support team. Depending on the nature of the ownership change, you may need to provide documentation and update your account information. Our team will guide you through the process and ensure all necessary updates are made across your listings.

Key takeaways

• Property names can be changed in your Holidu account and will appear on Holidu and your Direct Booking Website
• Partner channel updates may be delayed or limited due to platform agreements
• Your personal name appears as host on Holidu and your Direct Booking Website, but Holidu appears as host on partner channels
• You can personalize your host profile with a bio on your Direct Booking Website to strengthen guest relationships
• Ownership changes require contacting Holidu support for proper documentation and processing

For further assistance with property name changes or ownership updates, please reach out to our support team.