Protecting your property while keeping things clear and simple for your guests is essential. A security deposit can help you cover costs from damages or unexpected situations during a guest's stay.

How to Configure a Security Deposit

Step 1: Log in to Your Holidu Account

Open your Holidu Account and select the property you want to configure a security deposit for. If you have more than one property, you will need to set the deposit for each one individually.

Step 2: Navigate to Configuration

• On the upper left side, select "Configuration"
• Click on the "Pricing" section

Step 3: Set Up Your Security Deposit

• Scroll down to "Additional Fees" and select "Edit"
• In the pop-up window, add or update your security deposit amount
• Click "Save" to apply it to your property

How to Collect a Security Deposit

Always communicate your chosen collection method to your guests in the arrival information to avoid any surprises on check-in day.

Collection Methods

• Cash on Arrival: Request the security deposit in cash when the guest arrives. This straightforward method ensures the deposit is collected before check-in
• Bank Transfer: Ask for a bank transfer a few days before the guest's arrival. This method requires advance planning and clear communication
• Payment Apps: Consider using payment apps such as Bizum (Spain), Swikly (France), or PayPal for quicker transactions. Other local apps may also be available

Important Considerations

• Flexibility for Guests: Not all guests can use bank transfers or apps, especially international travelers. Offering cash on arrival as an option is advisable. Conversely, some guests prefer digital payments and may avoid cash
• Prior to Check-in: We recommend ensuring the security deposit is received before allowing guests to check in, as this provides coverage for potential charges
• Existing Bookings: Bookings made before your configuration change are not affected. You cannot charge a different amount than what was configured when the guest booked
• Airbnb Bookings: For Airbnb bookings, collecting a security deposit is forbidden by their policy. Airbnb bookings are protected by AirCover
• Booking.com: On Booking.com, the system displays bank transfer as the collection method 7 days before check-in. However, you remain free to collect cash at arrival. You are always responsible for collecting and managing the security deposit

Security Deposit Refunds

Return the security deposit once the property has been inspected and found in good order, typically during checkout or a few days after. The security deposit must be returned no later than 14 days after check-out.

Consider Holidu Protect as an Alternative

Looking for stronger protection? Holidu Protect is a damage protection service that replaces the need for a security deposit entirely. For €3 per booked night, your property is covered for guest damages up to €50,000 across all supported booking channels, including Airbnb. Security deposits can be a booking hurdle for guests; Holidu Protect removes that friction while giving you better coverage. To learn more, visit how to activate or deactivate Holidu Protect. Note: activating Holidu Protect automatically disables the security deposit for that property.

By following these guidelines, you can keep the transaction process clear for both you and your guests while protecting your property. Local rules around deposits vary by market, so if in doubt, our local team can help you choose the right approach for your region.