How to Configure and Collect a Security Deposit

Protecting your property while keeping things clear and simple for your guests is essential. A security deposit can help you cover costs from damages or unexpected situations during a guest's stay.

Configuring Your Security Deposit

Step 1: Log in to Your Holidu Account

Open your Holidu Account and select the property you want to configure a security deposit for. If you have more than one property, you will need to set the deposit for each one individually.

Step 2: Navigate to Configuration

On the upper left side, select "Configuration" and then click on the "Pricing" section.

Step 3: Set Up the Security Deposit

Scroll down to "Additional Fees" and select "Edit". In the pop-up window, add or update your security deposit amount. Click "Save" to apply it to your property.

How to Collect a Security Deposit

Always communicate your chosen collection method to your guests in the arrival information so there are no surprises on the day. We recommend ensuring the security deposit is received before allowing guests to check in, as this provides coverage for any potential charges.

Collection Methods

• Cash on Arrival: Request the security deposit in cash when the guest arrives. This straightforward method ensures the deposit is collected before check-in.
• Bank Transfer: Ask for a bank transfer a few days before the guest's arrival. This method requires advance planning and clear communication.
• Payment Apps: Use payment apps such as Bizum (Spain), Swikly (France), or PayPal for quicker transactions. Other apps are available locally that may suit your needs.

Important Considerations

• Flexibility for Guests: Not all guests will be able to use a bank transfer or app, especially those traveling from different parts of the world. Offering multiple payment options ensures the transaction is straightforward for everyone.
• Existing Bookings: Bookings made before this configuration change are not affected. You cannot ask for an amount different from the one configured at the time the guest booked.
• Airbnb Bookings: For bookings made through Airbnb, the security deposit is not applicable and is strictly forbidden to charge. Airbnb bookings are protected by AirCover.
• Refund Policy: Return the security deposit once the property has been inspected and found in good order, typically during checkout or a few days after. The security deposit must be returned no later than 14 days after check-out.

Looking for Stronger Protection?

Holidu Protect is a damage protection service that replaces the need for a security deposit entirely. For €3 per booked night, your property is covered for guest damages up to €50,000 across all supported booking channels, including Airbnb. Security deposits can be a booking hurdle for guests; Holidu Protect removes that friction while giving you better coverage. To learn more, visit how to activate or deactivate Holidu Protect. Note: activating Holidu Protect automatically disables the security deposit for that property.

By following these guidelines, you can keep the transaction process clear for both you and your guests while protecting your property. Local rules around deposits vary by market, so if in doubt, our local team can help you choose the right approach for your region.