Protecting your property while keeping things clear and simple for your guests is essential. A security deposit can help you cover costs from damages or unexpected situations during a guest's stay.

Getting Started

1. Log in to your Holidu Account
2. Select the property you want to configure a security deposit for. If you have more than one property, you will need to set the deposit for each one individually.

Configuring Your Security Deposit

1. Navigate to Configuration on the upper left side of your account
2. Click on the Pricing section
3. Scroll down to Additional Fees and select Edit
4. Add or update your security deposit amount in the pop-up window
5. Click Save to apply it to your property

How to Collect a Security Deposit

Always communicate your chosen method of collection to your guests in the arrival information so there are no surprises on the day.

Collection Methods

• Cash on Arrival: Request the deposit in cash when the guest arrives. This straightforward method ensures the deposit is collected before check-in.
• Bank Transfer: Ask for a bank transfer a few days before the guest's arrival. This method requires advance planning and clear communication.
• Payment Apps: Consider using payment apps such as Bizum (Spain), Swikly (France), or PayPal. These apps are not affiliated with Holidu, but they can help with smooth transactions.

Important Considerations

• Flexibility for Guests: Not all guests will be able to use a bank transfer or app, especially those traveling internationally. Offering the option to pay cash on arrival is advisable. Some guests may not feel comfortable handling cash and prefer a digital payment method. Find a solution that works for both you and your guests.
• Prior to Check-in: We recommend ensuring the security deposit is received before allowing guests to check in, as this provides coverage for any potential charges that may arise.
• Existing Bookings: Bookings made before your configuration change are not affected. You cannot ask for an amount different from the one configured at the time the guest booked.
• Airbnb Bookings: For bookings made through Airbnb, the security deposit is not applicable and it is strictly forbidden to charge any deposit. Airbnb bookings are protected by AirCover.
• Booking.com: On Booking.com, the security deposit must be collected via bank transfer and 7 days before check-in according to the platform's settings. However, you are still free to collect the deposit in cash if you prefer, and can do so upon guest arrival.

Security Deposit Refunds

Return the security deposit once the property has been inspected and found in good order, typically during checkout or a few days after. The security deposit must be returned no later than 14 days after check-out.

Looking for a Simpler Alternative?

Holidu Protect eliminates the need to manually collect a deposit entirely. For €3 per booked night, your property is covered for damages up to €50,000 with no need to coordinate cash, bank transfers, or payment apps with guests. Coverage applies automatically across all supported booking channels, including Airbnb. You can activate or deactivate Holidu Protect at any time. Note: activating Holidu Protect automatically disables the security deposit for that property.

By following these guidelines, you can keep the transaction process clear for both you and your guests while protecting your property. Local rules around deposits vary by market, so if in doubt, our local team can help you choose the right approach for your region.