As a host on Holidu, you can easily access and download all your invoices and payouts directly from your account. This guide will help you find exactly what you need, whether you're looking for regular payout invoices, commission invoices, or cancellation fee invoices.

How to Access Your Invoices

Follow these steps to view and download your invoices:

1. Log in to your Holidu host account
2. Click on Financials in the left-hand menu
3. Select My Invoices from the menu
4. You will now see all your available invoices displayed on the screen

Filtering and Finding Specific Invoices

Once you're in the invoices section, you can make it easier to find what you need:

• Filter by Booking ID: Use the Booking ID filter to quickly locate a specific invoice
• Filter by date range: Click on Filters and select the time period you want to review. Note that the date range between your "From" and "To" dates cannot exceed 12 months

How to Download Invoices

You have two options for downloading your invoices:

• Download individual invoices: Click the download button next to each invoice you want to save
• Bulk download invoices: Select multiple invoices using the checkboxes, then click the "Bulk download" button to download them all at once. Bulk download is available only via web browser and is not supported on mobile devices or in the app

How to Access Your Payouts

To view your payout information, follow these steps:

1. Log in to your Holidu host account
2. Click on Financials in the left-hand menu
3. Select Payouts from the menu
4. You will see all your payout records and related information

From the Payouts section, you can review your payment history and download payout invoices using the same filtering and download options available in the invoices section.

How to Access Your Managed Hosts' Invoices (PME Account)

If you manage properties on behalf of other hosts, you can access their invoices through your account:

1. Log in to your Holidu account
2. Click on Hosts in the left-hand menu
3. Use the Host name, email, or ID filter to find a specific host (optional)
4. Click on the host you want to view from the list
5. Select the Invoices tab on the host's page
6. Filter by Booking ID if needed to find a specific invoice
7. Click on Filters and choose the time period you want to review
8. After applying your filters, click Bulk download to download the selected invoices

Important Information About Invoices

Here are some key points to keep in mind when working with your invoices:

• Invoice types: Your invoices include regular payout invoices, commission invoices, and cancellation fee invoices
• When invoices become available: Invoices become available to download from the day the guest can no longer cancel for free, based on the cancellation policy you configured. They are not accessible before that date
• Cancellation fees: When you cancel a guest booking, a cancellation fee invoice is issued. This fee is automatically deducted from your next available payout where applicable—no manual bank transfer is needed
• Account access: Only the primary email address on the account can access the Invoices and Payouts sections. Collaborators do not have access to these sections
• Bulk download limitations: Bulk download is only available through a web browser. It is not supported on mobile devices or the Holidu mobile app
• Date range restrictions: When performing a bulk download, the date range you select cannot exceed 12 months

If you need additional assistance with your invoices or payouts, our support team is available to help through the assistant feature in your account.