As a host on Holidu, you can easily access and download all your invoices and payouts from your account. This guide will walk you through the process of finding your financial documents, whether you're managing your own property or multiple host accounts.

How to Access Your Invoices

To view and download your invoices as a host:

1. Log in to your Holidu host account
2. Click on Financials in the left-hand menu
3. Select My Invoices from the expandable menu

You will now see all your available invoices, including payout invoices, commission invoices, and cancellation fee invoices.

How to Download Your Invoices

Once you're in the Invoices section, you have several options to find and download the documents you need:

Filter and Search Your Invoices

• Filter by Booking ID: Use the Booking ID filter to quickly locate a specific invoice
• Apply Date Filters: Click on Filters and select the time period you want to review. The date range between the "From" and "To" dates cannot exceed 12 months

Download Options

• Individual Download: Click the download button next to each invoice to download it separately
• Bulk Download: Select multiple invoices and click Bulk Download to download them all at once. Note that bulk download is available only via web browser and is not supported on mobile devices or in the app

How to Access Your Payouts

To view and download your payout information:

1. Log in to your Holidu host account
2. Click on Financials in the left-hand menu
3. Select My Payouts from the expandable menu

From here, you can view all payout details and use the same filtering and download options available for invoices.

Understanding Your Invoices

Your invoices include:

• Payout Invoices: These show your earnings from bookings
• Commission Invoices: These detail the fees charged by Holidu
• Cancellation Fee Invoices: These are issued when you cancel a guest booking. The fee is automatically deducted from your next available payout

Invoices become available for download from the day the guest can no longer cancel for free, based on the cancellation policy you configured.

How to Access Invoices for PME Accounts (Managed Hosts)

If you manage multiple host accounts as a PME (Property Management Entity), you can access your managed hosts' invoices as follows:

1. Log in to your Holidu account
2. Click on Hosts in the left-hand menu
3. Filter your hosts (optional): Use the Host name, email, or ID filter to find a specific host
4. Click on the host whose invoices you want to view
5. Click on the Invoices tab on the host's page

Download Managed Host Invoices

Once you've selected the host and opened the Invoices tab:

• Filter by Booking ID: Use the Booking ID filter to find a specific invoice
• Apply Date Filters: Click Filters and choose the time period you want to review
• Bulk Download: After applying your filters, click Bulk Download to download the selected invoices

Important Considerations

• Primary Email Access: Only the primary email on the account can access the Invoices and Payouts sections. Collaborators do not have access to these features
• Bulk Download Limits: Bulk download is available only through a web browser and is not supported on mobile devices or in the Holidu app
• Date Range Restrictions: When performing a bulk download, the date range between the "From" and "To" dates cannot exceed 12 months
• Invoice Availability: Invoices appear on the platform only from the day the guest loses the right to free cancellation based on your configured cancellation policy. They are not accessible before this date
• Single Host Per Account: Each Holidu account is registered to a single host. Invoices are issued in the name of the registered host and cannot be co-registered

If you need further assistance with accessing or understanding your invoices and payouts, feel free to contact our support team using the assistant feature available in your account.