As a host on Holidu, you can easily access and download your invoices and payouts directly from your account. This guide will walk you through the process of finding and downloading your financial documents.

Accessing Your Invoices and Payouts

All your financial documents are located in one convenient place. Follow these steps to find them:

1. Log in to your Holidu host account
2. Click on Financials in the left-hand menu
3. You will now have access to your invoices and payouts

How to Download Your Invoices

Your invoices include payout invoices, commission invoices, and cancellation fee invoices. Here's how to download them:

1. Navigate to the Financials section
2. Select My Invoices from the expandable menu
3. You'll see all your available invoices displayed
4. To find specific invoices, use these filtering options:
   • Filter by Booking ID: Enter a specific booking ID to locate a particular invoice
   • Apply date filters: Click Filters and select your desired time period to narrow down results
5. Download your invoices:
   • Individual download: Click the download button next to each invoice
   • Bulk download: Select multiple invoices and click Bulk download to download them all at once

Important: Invoices become available to download from the day the guest can no longer cancel for free, based on your configured cancellation policy. Bulk downloads are available only via web browser and are not supported on mobile devices or in the app. The date range for bulk downloads cannot exceed 12 months.

How to Download Your Payouts

Your payout documents are also available in the Financials section. To access and download your payouts:

1. Navigate to the Financials section in your left-hand menu
2. Select Payouts from the expandable menu
3. View all your payout records
4. Use the same filtering and download options available for invoices:
   • Filter by date range using the Filters option
   • Download individual payout documents or use bulk download for multiple records

Understanding Cancellation Fee Invoices

When you cancel a guest booking, a cancellation fee invoice is automatically issued. This fee is deducted from your next available payout, so no manual bank transfer is required. These invoices appear in your My Invoices section alongside your regular payout invoices.

Accessing Your Managed Hosts' Invoices (PME Account)

If you manage other hosts' properties through a PME (Property Management Entity) account, you can access their invoices as follows:

1. Log in to your host account
2. Click Hosts in the left-hand menu
3. To find a specific host, use the filter option and search by:
   • Host name
   • Host email
   • Host ID
4. Click on the host you want to view from the list
5. Select the Invoices tab on the host's profile page
6. Use the available filters:
   • Filter by Booking ID: Enter a booking ID to find a specific invoice
   • Apply date filters: Click Filters and select your desired time period
7. Download invoices:
   • Download individual invoices using the download button
   • Use Bulk download to download multiple invoices at once

Important Information About Invoice Access

Please note the following details about accessing your financial documents:

• Primary email access: Only the primary email address registered on your account can access the Invoices and Payouts sections. Collaborators do not have access to these areas.
• Invoice timing: Invoices appear on the platform only from the day the guest loses the right to free cancellation, based on your configured cancellation policy. They are not accessible before this date.
• Account registration: Each Holidu account is registered to a single host. Co-registration is not possible, and invoices are issued in the name of the registered host only.
• Bulk download date ranges: When performing a bulk download, the date range between the "From" and "To" dates cannot exceed 12 months.
• Mobile access: Bulk download functionality is available only via web browser and is not supported on mobile devices or the Holidu app.

Need Additional Help?

If you have any questions about accessing or downloading your invoices and payouts, our support team is here to help. Feel free to reach out through our assistant for further assistance.