You can access all your invoices directly from your Holidu account. This includes payout invoices, commission invoices, and cancellation fee invoices. Invoices become available to download from the day the guest can no longer cancel for free, based on the cancellation policy you configured.

How to download your invoices

1. Log in to your host account.
2. Click on Financials in the left-hand menu.
3. Select My invoices from the expandable menu.
4. You'll see all available invoices, including payout, commission, and cancellation invoices.
5. To find a specific invoice, use the Booking ID filter or apply date filters by clicking Filters and choosing your desired time period.
6. Download options:
   • Individual download: Click the download button next to each invoice.
   • Bulk download: Select multiple invoices and click Bulk download to download them all at once. Note that bulk download is available only via web browser and is not supported on mobile devices or in the app. The date range between your "From" and "To" dates cannot exceed 12 months.

How to download your payouts

1. Log in to your host account.
2. Click on Financials in the left-hand menu.
3. Select Payouts from the expandable menu.
4. View all your payout information and download payout invoices as needed using the same filtering and download options available in the invoices section.

How to access your managed hosts' invoices (PME account)

If you manage other hosts' properties, you can access their invoices through the following steps:

1. Log in to your host account.
2. Click on Hosts in the left-hand menu.
3. Use the Host name, email, or ID filter to find a specific host (optional).
4. Click on the host whose invoices you want to view.
5. Select the Invoices tab on the host's page.
6. Use the Booking ID filter to find a specific invoice (optional).
7. Apply date filters by clicking Filters and choosing your desired time period.
8. Download options:
   • Individual download: Click the download button next to each invoice.
   • Bulk download: Select multiple invoices and click Bulk download to download them all at once.

Important information about invoices and payouts

• Primary email access: Only the primary email on the account can access the Invoices and Payouts sections. Collaborators do not have access to these sections.
• Cancellation fee invoices: When a host cancels a guest booking, a cancellation fee invoice is issued. The fee is automatically deducted from the next available payout where applicable — no manual bank transfer is needed.
• Invoice availability: Invoices appear on the platform only from the day the guest loses the right to free cancellation, based on your configured cancellation policy. They are not accessible before that date.
• Account registration: Each Holidu account is registered to a single host. Co-registration is not possible. Invoices are issued in the name of the registered host and cannot be co-registered.
• Bulk download limits: Bulk download is available only via web browser. The date range cannot exceed 12 months.

If you need further assistance with your invoices or payouts, please reach out to our support team using the chat assistant.