What to do if I have issues logging in?

If you are unable to log into your Holidu Host account, follow the troubleshooting steps below based on your device. We have also included important information about collaborator permissions to help you regain access quickly.

Troubleshooting on Mobile (Holidu Host App)

If you are experiencing login issues on your mobile device, try these steps in order:

Step 1: Reinstall the App

Sometimes app-related glitches can prevent successful login. Uninstall the Holidu Host app from your device completely, then reinstall it from your app store. Once reinstalled, attempt to log in again with your credentials.

Step 2: Check Your Phone's Date and Time Settings

Incorrect date and time settings on your device can interfere with login authentication. Make sure your device is set to automatically update these settings.

For iPhone Users:

• Navigate to Settings
• Tap General
• Select Date & Time
• Enable both toggles for automatic settings

For Android Users:

• Open the Clock app
• Tap More options
• Select Settings
• Enable automatic date and time

After adjusting these settings, return to the Holidu Host app and try logging in again.

Step 3: Reset Your Password

If the above steps do not resolve your login issue, resetting your password may help. On the login screen, tap the "Forgot Password" option. You will receive an email with a password reset link that is valid for 10 minutes. Follow the instructions in the email to create a new password, then attempt to log in again.

Troubleshooting on Desktop

If you are experiencing login issues on your computer or web browser, follow these steps:

Step 1: Verify You Are on the Correct Website

Make sure you are accessing the correct login portal for hosts. You can log in in two ways:

• Visit host.holidu.com directly and enter your credentials, OR
• Go to holidu.com, click on Account in the top right corner, and select "Login for Hosts"

Using an incorrect URL or login page may prevent you from accessing your host account.

Step 2: Adjust Your Computer's Date and Time Settings

Similar to mobile devices, incorrect date and time settings on your computer can cause authentication issues. Enable automatic date and time updates on your device.

For Mac Users:

• Click the Apple menu
• Select System Settings
• Navigate to General
• Select Date & Time
• Enable "Set time and date automatically"
• Enable "Set time zone automatically using your current location"

For Windows Users:

• Click Start
• Open Settings
• Go to Time & Language
• Select Date & Time
• Enable "Set time automatically"
• Enable "Set time zone automatically"

After updating these settings, try logging in again.

Step 3: Reset Your Password

On the login screen, click the "Forgot Password" link below the password field. You will receive an email containing a password reset link that is valid for 10 minutes. Follow the link to reset your password and create a new one. Once completed, return to the login page and sign in with your new password.

Step 4: Complete the Sign-Up Form if Prompted

In some cases, you may be redirected to a sign-up form after attempting to log in. If this occurs, complete the form as instructed. Once you have submitted the form, you should gain access to the Holidu Host platform.

Important Information About Email and Collaborator Permissions

A common reason for login issues is related to account permissions and collaborator access. Please review the following information carefully:

Who Can Log In?

Only the following email addresses can be used to log in to the Holidu Host platform:

• The main account email address associated with the property
• Email addresses that have been added as collaborators to the account

If your email address is not the main account email or has not been added as a collaborator, you will not be able to log in, even if you successfully reset your password.

What Are Collaborator Permissions?

Collaborators are additional users who have been granted access to manage a host account. Only the main account holder can add, remove, or update collaborator permissions. If you need access to a property but do not currently have it, you must contact the main account holder and request to be added as a collaborator.

How to Verify or Update Collaborator Status

If you are the main account holder and need to add a new collaborator or update existing permissions:

• Log in to your Holidu Host account
• Go to Account Settings
• Navigate to the Collaborators section
• Add new email addresses or update permissions as needed

If you are not the main account holder and believe you should have access to an account, contact the account owner directly to request collaborator access.

Still Unable to Log In?

If you have completed all the troubleshooting steps above and still cannot access your account, consider the following:

• Confirm with the main account holder that your email address has been properly added as a collaborator
• Check your email spam or junk folder for the password reset link if it did not arrive in your inbox
• Clear your browser cache and cookies, then try logging in again
• Try using a different web browser or device

If none of these solutions resolve your login issue, please reach out to the Holidu support team for additional assistance. Provide details about the steps you have already completed, and our team will be happy to help you regain access to your account.

Summary

To resolve login issues:

• Follow device-specific troubleshooting steps, including reinstalling the app, checking date and time settings, and resetting your password
• Ensure you are logging in from the correct website (host.holidu.com for hosts)
• Verify that your email address is either the main account email or has been added as a collaborator
• Contact the main account holder if you need to be added as a collaborator
• Reach out to Holidu support if issues persist after completing these steps