If you are unable to log into your Holidu Host account, follow the troubleshooting steps below based on your device and review collaborator permission requirements.

Troubleshooting on Mobile (Holidu Host App)

If you are experiencing login issues on your mobile device, try the following steps in order:

1. Reinstall the App

Uninstall the Holidu Host app from your device completely. Then reinstall it from your device's app store and attempt to log in again. This often resolves temporary technical glitches.

2. Set Your Phone's Date and Time to Automatic

Your device's date and time settings can affect login functionality. To adjust these settings:

On iPhone:

• Go to Settings
• Select General
• Tap Date & Time
• Enable both toggles for automatic settings

On Android:

• Open the Clock app
• Tap More
• Select Settings
• Enable automatic date and time

After adjusting these settings, try logging in again.

3. Reset Your Password

If you still cannot log in, reset your password. On the login screen, tap Forgot Password. You will receive an email with a reset link valid for 10 minutes. Follow the link to reset your password and attempt to log in again.

Troubleshooting on Desktop

If you are experiencing login issues on your computer, follow these steps:

1. Confirm You Are on the Correct Website

Ensure you are accessing the correct host login portal:

• Visit host.holidu.com to sign in as a host
• Alternatively, go to holidu.com, click Account in the top right, and select Login for Hosts

2. Set Your Computer's Date and Time to Automatic

Incorrect date and time settings can prevent successful login. Adjust these settings on your device:

On Mac:

• Click the Apple menu
• Select System Settings
• Go to General
• Click Date & Time
• Turn on Set time and date automatically
• Turn on Set time zone automatically using your current location

On Windows:

• Click Start
• Select Settings
• Go to Time & Language
• Click Date & Time
• Enable Set time automatically
• Enable Set time zone automatically

After updating these settings, try logging in again.

3. Reset Your Password

On the login screen, click Forgot Password below the password field. You will receive an email with a reset link valid for 10 minutes. Follow the instructions in the email to reset your password, then attempt to sign in again.

4. If You Are Redirected to a Sign-Up Form

In some cases, you may be redirected to a sign-up form instead of logging in. Complete the sign-up form as prompted. Once submitted, you should be able to access the Holidu Host platform as usual.

Email and Collaborator Permissions

Login access is controlled by email addresses and collaborator permissions. Understanding these requirements can help resolve access issues:

Who Can Log In?

• Only the main account email can be used to sign in to the Holidu Host platform
• Email addresses added as collaborators can also be used to sign in
• If an email address is not registered with Holidu or not added as a collaborator, login will not be possible, even if password reset steps are completed

What Are Collaborator Permissions?

Collaborators are additional team members who have been granted access to your Holidu Host account by the main account holder. Collaborators can log in using their registered email address and access properties and tools based on the permissions assigned to them.

How to Verify or Update Collaborator Access

If you believe you should have access to a Holidu Host account:

• Contact the main account holder to confirm your collaborator status
• Ask the main account holder to verify that your email address has been added as a collaborator
• The main account holder can manage collaborator permissions by going to account settings on the Holidu Host platform

Still Having Trouble? Here's What to Do Next

If you have followed all troubleshooting steps and still cannot log in, consider these additional actions:

• Double-check that you are using the correct email address associated with your Holidu Host account
• If you recently changed your email address, ensure you are using the updated email
• Clear your browser cache and cookies, then try logging in again
• Try logging in from a different device or browser to determine if the issue is device-specific
• Contact the main account holder if you are a collaborator to confirm your access permissions
• Reach out to Holidu support if none of the above steps resolve your issue

Key Takeaways

• Follow device-specific troubleshooting steps: reinstall the app on mobile, check date and time settings, and reset your password if needed
• Ensure you are logging in from the correct website (host.holidu.com for hosts)
• Access requires the main account email or verified collaborator permissions
• Coordinate with the main account holder if you are a collaborator and cannot access your account
• For persistent issues beyond these steps, contact Holidu support for assistance