When and how is the onboarding fee charged?

The onboarding fee helps cover the steps to get your property listed on Holidu and set up the tools you need to manage bookings effectively. This process is tailored to your local market so you understand how to use Holidu and your property is ready to welcome guests.

How the onboarding fee is charged

The onboarding fee is deducted from the payout of your first booking. Here's what you need to know:

• The fee is charged at the property level, meaning it applies even if the booking is canceled
• If you have multiple properties, the fee is charged for each one separately
• The amount is deducted before we send you the payout for the booking
• A separate invoice for the onboarding fee is created and can be found in your "Invoices" section

What happens if a booking is canceled

At Holidu, we work with a "balance concept" for payments. If a booking with an already processed payout gets canceled, you don't need to refund us the amount. Instead, we deduct it from your next booking. The onboarding fee remains in place until we can deduct it from another booking.

How to check if the onboarding fee applies to you

To verify whether the onboarding fee applies to your specific Holidu account:

1. Log in to your Holidu account at Log in for hosts
2. Go to the Holidu Logo on the upper right side
3. Click on Account and scroll to the bottom of the page
4. Look for "Your Holidu agreement" section
5. Click the Download button next to Your Holidu agreement to review the terms

Your agreement details will show whether the onboarding fee applies to your account based on your specific market and terms.

Questions about your onboarding fee

Our local teams can walk you through how the onboarding fee shows up in your specific market and answer any questions you may have. Reach out via the Holidu Assistant for support tailored to your location. Thank you for being a host with Holidu.