When and how is the onboarding fee charged?

The onboarding fee helps you get your property listed on Holidu and set up the tools you need to manage bookings effectively. Understanding when and how this fee is charged will help you plan your finances as a host.

How the onboarding fee is charged

The onboarding fee is deducted from the payout of your first booking. This means:

• The fee is applied at the property level
• It applies even if your first booking is canceled
• If you have multiple properties, the fee is charged for each property separately
• The amount is deducted before you receive your payout

A separate invoice for the onboarding fee is created and you can find it in your Invoices section.

What happens if your first booking is canceled

At Holidu, we use a balance concept for bookings. If a booking with an already processed payout gets canceled, you do not need to refund us. Instead, we deduct the onboarding fee amount from your next booking. The onboarding fee remains in place until we can deduct it from another booking.

Check if the onboarding fee applies to your account

To verify whether the onboarding fee applies to your Holidu account, follow these steps:

1. Log in to your Holidu account at host.holidu.com/app
2. Go to the Holidu Logo on the upper right side
3. Click on Account and scroll to the bottom of the page
4. Look for Your Holidu agreement section
5. Click the Download button next to Your Holidu agreement

Your Holidu agreement contains information specific to your market and will clarify whether the onboarding fee applies to you.

Have questions about your onboarding fee?

Our local teams understand how the onboarding fee works in your specific market and can answer any questions you have. Reach out via the Holidu Assistant for personalized support. Thank you for being a host with us.