When and how is the onboarding fee charged?

Onboarding covers the steps to get your property listed on the platform and set up the tools that help you manage bookings effectively. The process is built around your local market — so you understand how to use Holidu and your property is ready to welcome guests.

How the onboarding fee works

The onboarding fee is deducted from the payout of your first booking. It's charged at the property level, which means it applies even if the booking is canceled.

If you have multiple properties, the fee is charged for each one. The amount is deducted before we send you the payout for the booking, and a separate invoice for the onboarding fee is created. You can find this invoice in your "Invoices" section.

What happens if a booking is canceled

At Holidu we work with a "balance concept": if a booking with an already processed payout gets canceled, you don't need to refund us. Instead, we deduct the amount from your next booking, and the onboarding fee remains in place until we can deduct it from another booking.

Check if the onboarding fee applies to you

To find out whether the onboarding fee applies to your Holidu account, you can review your Holidu agreement:

1. Log in to your Holidu account at host.holidu.com/app
2. Go to the Holidu Logo on the upper right side
3. Click on Account and scroll to the bottom of the page
4. Find "Your Holidu agreement" and click the Download button

Your agreement will show the specific terms and fees that apply to your account in your local market.

Need clarification

Our local teams can walk you through how the onboarding fee shows up in your specific market. Reach out via the Holidu Assistant for personalized support. Thank you for being a host with us.