How to Connect to Mossos d'Esquadra

Learn how to register with Mossos d'Esquadra and configure your Holidu property for automatic guest data reporting. This guide covers both the initial registration process and how to set up the online check-in feature.

Why Connect to Mossos d'Esquadra?

Connecting your property to Mossos d'Esquadra ensures compliance with local Catalonia regulations regarding guest information reporting. This streamlines your legal obligations while enhancing guest safety and providing a seamless check-in experience.

Step 1: Register Your Establishment with Mossos d'Esquadra

Before you can connect your Holidu property, you must first register your establishment on the official Mossos d'Esquadra platform.

1. Visit the Registration Website: Go to the Mossos d'Esquadra establishment registration website. Click on "Establishment registration" in the upper left corner.
2. Complete the Registration Form: Select "Establishment registration form (PI-15)" and fill out all required fields. You must electronically sign the form and submit it. Additionally, scan and attach a copy of your DNI, NIE, NIF, or passport. If electronic submission is not possible, consult section 2 of the user manual available on their Documentation page.
3. Receive Your Credentials: Once your establishment is approved, you will receive a username and password via email. Save these credentials securely, as you will need them to connect your Holidu property.

Step 2: Connect Your Holidu Property to Mossos d'Esquadra

After registering with Mossos d'Esquadra, you can now configure your Holidu property to automatically send guest data. Follow these steps:

1. Access Your Account Settings: Log in to your Holidu account and navigate to your "Account" section. Locate the "Online guest registration" section and click the "Configure" button.
2. Select Your Property: You will see a list of your properties. Click the "Configure" button next to the specific property you want to connect to Mossos d'Esquadra.
3. Enter Your Credentials: In the configuration form, locate the option to "Activate automatic sending to police." Select Mossos d'Esquadra as the authority from the dropdown menu. Enter your Mossos d'Esquadra username and password. Click "Validate" to confirm your credentials.
4. Save Your Settings: After validation, click "Save changes" at the bottom of the form. If no error message appears, your property is now successfully connected to Mossos d'Esquadra.
5. Verify the Connection: Close the form and return to your account. You should see that the connection is now active.

Mobile App Users: If you are using the Holidu mobile app, ensure you have the latest version installed before attempting these steps.

How the Automatic Guest Data Reporting Works

Once your property is connected, Holidu automatically transfers guest information to Mossos d'Esquadra after guests complete the online check-in form. This eliminates manual reporting and ensures timely compliance with local regulations.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra website to recover your account information or reset your password. You can also contact their support team for assistance.

Is this process secure?

Yes. Holidu prioritizes your privacy and security by using advanced data encryption for all communications with Mossos d'Esquadra. Your guest data is handled in compliance with all applicable data protection regulations.

Can I connect multiple properties to Mossos d'Esquadra?

Yes. Repeat the configuration process for each property you wish to connect. Each property will use the same Mossos d'Esquadra credentials but must be configured individually in your Holidu account.

What happens if the automatic sending fails?

If there is an issue with automatic reporting, you will receive a notification in your Holidu account. Check that your credentials are correct and that the property connection is still active. Contact Holidu support if the issue persists.

Thank you for prioritizing a secure and compliant hosting experience. We're here to support you every step of the way, ensuring both you and your guests have a seamless experience.