How to Connect to Ertzaintza

Connecting your Holidu account to Ertzaintza ensures your vacation rental property complies with local regulations while keeping your guests safe. This guide walks you through the process in just a few simple steps.

Why Connect to Ertzaintza?

Ertzaintza is the Basque Country police authority. Connecting to it allows you to automatically share required guest information with local authorities, ensuring your property meets all legal requirements and maintaining a secure hosting environment.

Step-by-Step Connection Guide

Step 1: Access Your Account Settings

Log in to your Holidu Host Account and navigate to the "Account" section. Look for the "Online guest registration" section and click the "Configure" button.

Step 2: Select Your Property

You'll see a list of your properties. Find the property you want to connect to Ertzaintza and click the "Configure" button next to it.

Step 3: Activate Automatic Sending

In the configuration form, click on "Activate automatic sending to police." This enables the automatic data transmission feature for your property.

Step 4: Enter Your Ertzaintza Credentials

Select Ertzaintza as your authority from the dropdown menu. Enter your Ertzaintza username and password in the designated fields.

Step 5: Validate Your Connection

Click the "Validate" button to confirm your credentials. Our system will verify the connection securely using high-standard encryption to protect your data.

Step 6: Save Your Changes

Once validation is successful, click "Save changes" at the bottom of the form. If no error message appears, your property is now connected to Ertzaintza.

Step 7: Confirm Active Connection

Close the form and verify that the connection status shows as active. Your property is now set up for automatic guest information transmission to Ertzaintza.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you've forgotten your username or password, visit the Ertzaintza official website to reset your password or recover your account information.

Is the connection process secure?

Absolutely. Our platform uses high-standard encryption to ensure your Ertzaintza credentials and all transmitted guest data remain protected at all times.

Can I connect multiple properties to Ertzaintza?

Yes. Simply repeat this process for each property you want to connect. You can manage all connections from your Account settings.

Thank you for prioritizing a secure and compliant hosting experience. We're here to support you every step of the way, ensuring both you and your guests have a seamless experience.