Review Guidelines for Guests

At Holidu, we value your feedback. Your reviews help fellow guests make informed decisions and improve the holiday experiences we offer. Here's everything you need to know about leaving a review on Holidu.

How the Holidu Rating System Works

Guests can rate their overall stay on a scale of 1 to 5, with 1 being the lowest and 5 being the highest. The overall property rating is calculated by averaging all individual scores submitted.

You can also leave ratings for specific categories such as:

• Location
• Cleanliness
• Description accuracy
• Value for money

Additional comments about your stay or type of trip (such as family, couple, or solo travel) are also welcome and help other guests make better decisions.

Who Can Leave a Review?

Only guests who have booked and completed a stay through Holidu can leave a review. You have the option to submit your review anonymously or with your first name and the first initial of your last name. If you booked through a partner website, their review terms and conditions will apply instead.

To edit or delete a review you've submitted through Holidu, please contact our Customer Service team.

What Reviews Are Displayed?

We display reviews from both Holidu guests and trusted partner websites to give you a complete picture of each property.

You may see:

• Individual reviews with written text and scores
• Aggregated ratings compiled from multiple guests
• Additional reviewer information such as travel party type or country of origin

Reviews are sorted by booking date, whether text is included, and other filters such as guest type or rating score may be available.

For fairness, negative reviews below a certain score are only displayed if a property has at least two reviews.

Review Compliance Standards

We want all reviews to be genuine, respectful, and helpful. Your honest opinion matters, whether positive or negative. However, reviews must meet our compliance standards.

What Is Not Allowed

Reviews cannot contain:

• References to illegal activity
• Politically or religiously sensitive remarks
• Promotional content or external links
• Personal details such as emails, phone numbers, or names
• Profanity, hate speech, threats, or violent content
• Fake or spam content
• Impersonation of others
• Host-written reviews or incentivized reviews

What We Encourage

We welcome:

• Honest, travel-related feedback
• Relevant experiences that help other guests
• Original, unbiased content from real guests

Review Translations

Reviews may be automatically translated using DeepL. Holidu and DeepL do not guarantee the accuracy or reliability of these translations. If you notice a translation issue, please contact our Customer Service team.