Review Guidelines for Guests

What should I know about leaving a review?

At Holidu, we value your feedback. Your reviews help fellow guests make informed decisions and help us improve the holiday experiences we offer. Only guests who have booked and completed a stay via Holidu can leave a review.

How does the Holidu rating system work?

You can rate your overall stay on a scale of 1 to 5, with 1 being the lowest and 5 being the highest. The overall property rating is calculated by averaging all individual scores submitted by guests.

You can also leave subscores for specific categories including location, cleanliness, description accuracy, and value for money. Additional comments about your stay or type of trip are welcome.

Can I submit a review anonymously?

Yes. Reviews can be submitted anonymously, or with your first name and the first initial of your last name. If you booked via a partner website, their review terms and conditions will apply instead.

What reviews are displayed on property pages?

We show reviews from both Holidu guests and trusted partner websites to give you the full picture. You may see individual reviews with written text and scores, aggregated ratings compiled from multiple guests, and additional reviewer information like travel party type or country of origin. For fairness, negative reviews below a certain score are only shown if a property has at least two reviews.

How are reviews sorted?

Reviews are sorted by date of booking and whether text is included. Additional filters like guest type or rating score may also be available to help you find the most relevant reviews.

What types of reviews are not allowed?

We want all reviews to be genuine, respectful, and helpful. Reviews must not contain illegal activity references, politically or religiously sensitive remarks, promotional content or external links, personal details such as emails or phone numbers, profanity, hate speech, threats or violent content, fake or spam content, impersonation of others, or host-written and incentivised reviews.

What kind of reviews do you encourage?

We encourage honest, travel-related feedback that provides relevant experiences helping other guests make informed decisions. Your opinion matters whether positive or negative, as long as it is original and unbiased content from a real guest.

Can I edit or delete my review?

Yes. To edit or delete a review submitted through Holidu, please contact our Customer Service team.

What should I know about review translations?

Reviews may be automatically translated using DeepL. Holidu and DeepL do not guarantee the accuracy or reliability of these translations.