A security deposit is a guarantee amount that hosts may require from guests to cover potential damages to the property during their stay. This deposit is set by the host and is separate from the total booking price. If no damages occur, the deposit is refunded at check-out or within a maximum of 14 days after check-out.

Security Deposits on Booking Platforms (Excluding Airbnb)

For bookings made through platforms other than Airbnb, the security deposit policy varies depending on the host and platform. Here's what you need to know as a guest:

Deposit Requirement

The host may require a security deposit, which is communicated in the listing details, house rules, or pre-arrival instructions. It's important to review these details before completing your booking to understand if a deposit is required.

Collection Process

The security deposit is typically paid directly to the host through various methods, such as cash on arrival, bank transfer, or a host-provided payment link. The booking platform does not collect or hold these funds on your behalf.

Refund Process

If no damages occur during your stay, the deposit is refunded according to the host's policy. Refunds are usually issued at check-out or within 14 days after check-out.

Important Information for Guests

Deposit Terms Vary by Host

Since the host sets the terms, collects the deposit, and issues the refund, it's essential to review the specific details in your booking confirmation and house rules before your arrival.

Communication with Your Host

Your host should inform you in advance about the deposit collection method, amount, and refund process. If you have questions about the security deposit, don't hesitate to reach out to your host through the booking platform's messaging system.

Responsible Stay

Treating the property with care and respect ensures you get your full deposit back without any issues. Follow the house rules and take precautions to prevent accidental damage.

What Happens If There Are Damages?

If accidental damage occurs during your stay, here's what you should do:

1. Inform Your Host Immediately

Let your host know as soon as possible about any damages. Transparency and quick communication can help resolve the issue more smoothly.

2. Understand the Claim Process

The host may use the security deposit to cover repair costs. They are required to provide documentation, such as photos or invoices, to justify any deductions from your deposit.

3. Discuss a Resolution

Many issues can be resolved amicably by discussing the situation directly with your host. Be prepared to explain how the damage occurred and work toward a fair resolution.

4. Review Platform Policies

If there's a dispute regarding the security deposit or damage claim, refer to the booking platform's terms and conditions for guidance on dispute resolution. You can also contact the platform's support team through the help center or support portal for assistance.

Airbnb Guests: Special Exception

If you are booking through Airbnb, you are not required to pay the deposit, as the platform manages the deposit process directly. Airbnb has its own damage protection policies that differ from other reservation platforms.

Next Steps

Before booking a property on any reservation platform (excluding Airbnb), always review the security deposit requirements and terms. If you have any concerns about a security deposit or a damage claim, we recommend reviewing the host's policy and the booking platform's terms for further details. For additional support, visit the help center or contact the platform's support team through the available support channels.