Why didn't I receive my booking confirmation?

If you've booked a property through Holidu, Booking.com, or Airbnb and haven't received your booking confirmation email, don't worry. There are several common reasons this happens, and we'll help you locate it or understand what to expect.

Step 1: Search in your email inbox

Your booking confirmation email may not be in your main inbox. Check these locations:

• Your Received folder
• Your Spam or Junk folder
• Your Promotions or Updates folder (if using Gmail)

Email providers sometimes filter booking confirmations into these folders by mistake. If you find your email in Spam, mark it as "Not Spam" to help train your email provider.

Step 2: Check your booking account

For Holidu bookings

If you have a Holidu guest account:

1. Log into your Holidu account
2. Navigate to "My Bookings"
3. Find your booking and note the booking ID
4. Search your email inbox using this booking ID to locate where the confirmation email went

For Booking.com bookings

When you book through Booking.com, you should receive two confirmation emails:

• From Booking.com: Contains your confirmation booking reference and PIN (confidential). This is sent to the email address registered with your Booking.com account.
• From Holidu: Sent after your payment is confirmed. Includes your booking ID and host contact details.

To find these emails in Booking.com:

1. Log into your Booking.com account
2. Go to the "Bookings" section
3. Find your reservation and note your booking reference
4. Search your email inbox using this booking reference

If you still cannot locate the Booking.com confirmation email, visit Booking.com Help Centre to request they resend it.

For Airbnb bookings

When you book through Airbnb, your confirmation details are handled differently. Your confirmation email, including the check-in form link, is sent through the chat directly within your Airbnb reservation.

1. Log into your Airbnb account
2. Go to your Trips section
3. Select your reservation
4. Check the message thread with the host for your confirmation details and booking reference

What if I still can't find my confirmation?

If you've checked all these locations and still haven't found your confirmation email, consider these possibilities:

• Email address typo: Verify the email address you used during booking matches the one you're checking.
• Email delivery delay: Confirmation emails typically arrive within minutes, but can occasionally take up to an hour.
• Payment not confirmed: If your payment wasn't successfully processed, you may not receive a confirmation from Holidu. Check your booking status in your account.
• Email filters or rules: Your email provider or email client may have filters blocking confirmation emails from reaching your inbox.

Key information to have ready

When troubleshooting, having these details available will help:

• Your booking ID or confirmation reference number
• The email address used for the booking
• The dates of your stay
• The property name or address

Your booking confirmation contains important details such as check-in instructions, house rules, host contact information, and your booking reference. Once you locate it, save this information in a safe place or keep the email in an easily accessible folder for your trip.