Why didn't I receive my booking confirmation?

If you've booked a property through Holidu, Booking.com, or Airbnb and haven't received your booking confirmation email, don't worry. Your confirmation is likely in your inbox somewhere—it may just need a little detective work to find it. Follow the steps below based on where you made your booking.

Step 1: Search your email inbox

Your booking confirmation email may be hiding in unexpected places. Check the following folders:

• Your main inbox or "Received" folder
• Spam or Junk folder (confirmation emails sometimes get filtered here by mistake)
• Promotions or Updates folder (if you use Gmail)
• Other archived folders

Tip: Use your booking reference, booking ID, or the property name as search keywords to locate your confirmation email quickly.

Step 2: Check your booking account

If you booked through Holidu

Log into your Holidu guest account and navigate to "My Bookings." Here you'll find your booking ID and all reservation details. Use this booking ID to search your email inbox—this will help you identify which folder your confirmation email was delivered to.

If you booked through Booking.com

You should receive two confirmation emails:

• Email 1 from Booking.com: Contains your confirmation booking reference and PIN (confidential). This email is sent to the email address you registered with Booking.com.
• Email 2 from Holidu: If your payment was confirmed, Holidu sends a separate confirmation with your booking ID and host contact details.

Log into your Booking.com account and go to the "Bookings" section to find your booking reference. Search your email inbox using this reference to locate where the confirmation email was filed.

If you booked through Airbnb

Log into your Airbnb account and go to "Trips" to view your reservation details. Your booking confirmation details, including your booking reference, are available in the message thread with the host. Your confirmation email, including your check-in form link, is sent through the Airbnb chat directly with the host.

What to do if you still can't find your confirmation

If you've checked all the folders above and still can't locate your booking confirmation email, try these additional steps:

• Search for emails from Holidu or the booking platform using the sender's email address
• Check if you may have used a different email address when making the booking
• Look for emails containing keywords like "confirmation," "booking," "reservation," or "check-in"
• Verify your email account hasn't reached its storage limit, which might prevent new emails from arriving

If your confirmation email included a check-in form link or other important details, you can also access this information directly through your booking account on the platform where you made your reservation.

Important information by booking platform

Holidu bookings

All essential booking details are stored in your Holidu guest account under "My Bookings." Your booking ID serves as your reference number for any inquiries.

Booking.com bookings

If you cannot find your Booking.com confirmation email after checking your inbox and spam folder, you can request a resend directly through Booking.com's help center at booking.com/help.

Airbnb bookings

Your reservation details are always accessible in your Airbnb account under "Trips." All communication with your host, including your confirmation and check-in information, is conducted through the Airbnb messaging system.