Why is my payment failing

Payment failures can be frustrating, but they're usually easy to resolve. The reasons for payment issues vary depending on whether you're booking through Holidu, Booking.com, or Airbnb. Below, we've outlined the most common causes and how to fix them.

Payment failing on Holidu

If your payment is failing on Holidu, it might be due to one of the following reasons:

Payment Authentication Issue

You must authorize the payment in your banking app or enter a code, TAN, or PIN sent by your bank via text message or phone call. This is a security measure to protect your account.

Insufficient funds

Ensure that your account has enough balance to cover the full payment amount, including any applicable taxes or fees.

Withdrawal amount exceeded

Your bank may have set a daily, weekly, or monthly spending limit. Check your banking app or contact your bank to review and adjust your limits if needed.

Payment Method Supported

Make sure you are using a valid payment method. We currently accept:

• Credit Card
• PayPal
• iDeal (The Netherlands)
• Klarna (Austria, Germany, and The Netherlands)
• Sofort

Invalid or Declined Card Details

Common issues include:

• Incorrect CVC number or invalid CVC length
• Invalid or expired card number
• Blocked or restricted card (your bank may have declined the transaction for security reasons)
• Cancelled card (check with your bank to confirm its status)

Too many failed attempts

If you have made 5 or more unsuccessful payment attempts, further transactions may be temporarily blocked. Please wait 1-2 hours before trying again. If the issue persists, we recommend checking with your bank or using an alternative payment method.

Payment failing on Booking.com

The steps to resolve your payment issue depend on which payment option you selected when booking.

If you chose "Pay Now"

Your payment is fully managed by Booking.com, and we do not have access to your payment details. To understand why your payment is failing, we recommend reaching out to Booking.com's customer service via chat or phone call. They will be able to investigate the issue and provide specific guidance.

If you selected "Pay On"

Holidu is responsible for processing your payment. Please refer to the common reasons listed in the Holidu section above, as the same issues may apply.

Payment failing on Airbnb

Airbnb manages all payments directly. If you are experiencing issues processing your payment, we recommend reaching out to Airbnb customer service via chat for further assistance. You may also find helpful information in their help section on why your payment is getting declined or isn't working.

What to do next

If you've checked all of the above and your payment is still failing, here are some additional steps you can take:

• Try using a different payment method
• Clear your browser cache and cookies, then try again
• Use a different browser or device
• Contact your bank to ensure your card hasn't been blocked or restricted
• Wait a few hours and try again, as temporary technical issues can occur

If the problem persists after trying these solutions, please contact our customer support team for additional assistance.