Who can I contact in case of an emergency?

In situations where your safety is at risk or in the event of an emergency, it is crucial to contact local authorities or emergency services immediately to ensure prompt assistance.

Health and Safety Emergencies

If you are experiencing a medical emergency during your stay, your immediate priority should be to contact local emergency services. At the same time, please inform your host of the situation so they can offer support and assistance.

In the European Union: For serious medical conditions such as stroke, heart attack, or major accidents, call 112 — the universal emergency number for ambulance, fire department, or police services.

In other regions, contact your local emergency number immediately:

• United States: 911
• United Kingdom: 999
• Australia: 000
• Canada: 911

Always inform local authorities of your location and the nature of the emergency. Your host can help provide the property address and any relevant details.

Serious or Unsafe Situations

In the event of a serious incident that represents danger to your safety, including theft, illegal activities, or related situations, we strongly recommend contacting local authorities as your first course of action.

Do not delay in contacting emergency services. Your safety is the top priority. Local law enforcement is equipped to handle urgent situations and can provide immediate assistance.

Getting Support from Holidu

Our specialized support team is available 7 days a week to assist with emergencies. While local authorities should always be your first contact for immediate danger or health risks, our team is here to guide you through any issues and provide additional support once the immediate emergency has been addressed.

Contact our emergency support team for assistance after you have ensured your immediate safety and informed local authorities if necessary.

Important Reminders

• Always contact local emergency services first for any immediate threat to life or safety
• Inform your host of the emergency situation so they can provide location details and local assistance
• Keep emergency numbers accessible — save your destination's local emergency number in your phone before your stay begins
• Contact Holidu support after the immediate emergency has been addressed for additional guidance and assistance

Your safety and well-being are our top priority. In any emergency situation, remember that local emergency services are your best resource for immediate help.