Who can I contact in case of an emergency?

Your safety and well-being are our top priority. Knowing who to contact in an emergency situation is crucial for getting prompt assistance. This guide explains the steps you should take and the resources available to you.

What to do in a life-threatening emergency

If you are experiencing a serious medical emergency, facing immediate danger, or witnessing illegal activity, contact local emergency services immediately. Do not wait to inform your host first—your safety comes before anything else.

Emergency numbers by region

European Union: Call 112 for ambulance, fire department, or police assistance. This is the universal emergency number across all EU member states.

For other regions, use the local emergency number for your country or area. Examples include 911 in North America and 999 in the United Kingdom.

Types of urgent situations and what to do

Medical emergencies

If you are experiencing a medical emergency during your stay, such as a heart attack, stroke, severe injury, or loss of consciousness:

• Call emergency services immediately (112 in the EU or your local emergency number)
• Inform your host of the situation so they can offer support and provide additional information if needed
• Provide emergency responders with your location and specific symptoms

Safety threats and security concerns

If you are in danger due to theft, break-in, violence, or any illegal activity:

• Contact local police or emergency services first
• Move to a safe location if possible
• Notify your host after you are safe
• Document what happened and report it to our support team

Major urgent events

In the event of a serious incident that poses danger—such as a fire, natural disaster, or significant property damage—prioritize your personal safety by contacting local authorities immediately.

How to contact Holidu support during emergencies

Our specialized support team is available 7 days a week, 24 hours a day to assist you with emergency situations. We are here to guide you through any issues and provide additional support after you have contacted local authorities.

Once you are safe, contact our support team to:

• Report the emergency and provide context
• Receive assistance with your booking or accommodation
• Document the incident for insurance or legal purposes
• Explore alternative accommodation if needed

Summary: Emergency contact priority

Follow this order of priority in any emergency:

1. Local emergency services (112 in EU, 911 in North America, 999 in UK, or your local emergency number) for immediate safety threats or medical emergencies
2. Your host to inform them of the situation and request support
3. Holidu support team for guidance, documentation, and assistance with your booking

Important reminders

Always prioritize your personal safety. Never hesitate to contact emergency services if you believe your life or health is in danger. Local authorities are trained to handle emergencies and can respond much faster than anyone else.

Keep emergency numbers saved in your phone before your trip. If you are traveling internationally, research the local emergency number for your destination and save it.

Our support team is available to help, but in life-threatening situations, contacting local authorities should always be your first action.