Who can I contact in case of an emergency?

Your safety is our top priority. In emergency situations, it's crucial to know exactly who to contact and in what order. This guide explains the steps you should take if you face an urgent or dangerous situation during your stay.

Emergency Contact Priority

When faced with an emergency, always follow this priority order to ensure you receive the fastest assistance possible.

Step 1: Contact Local Emergency Services First

In any life-threatening situation, always contact local emergency services immediately. Do not wait to inform your host first if your safety is at immediate risk.

In the European Union: Call 112 – the universal emergency number for ambulance, fire department, or police. This number works in all EU countries and is available 24/7.

In other countries: Look up the local emergency number for your specific location before your arrival. Common numbers include 911 (North America), 000 (Australia), and 999 (United Kingdom).

Types of Emergencies and Who to Contact

Health and Medical Emergencies

What to do:

• Call local emergency services (112 in EU) immediately if you're experiencing a medical emergency
• Inform local authorities of your situation and location
• After contacting emergency services, notify your host about what has happened so they can provide support if needed

Examples include: Heart attack, stroke, severe injury, loss of consciousness, difficulty breathing, or any condition requiring immediate medical attention.

Safety Threats and Security Issues

What to do:

• Contact local police or emergency services immediately if you face danger
• Move to a safe location if possible
• Inform your host after you've ensured your immediate safety

Examples include: Theft, break-ins, suspicious individuals, illegal activities, violence, or any situation where you feel threatened.

Major Urgent Events

For serious events that represent immediate danger or risk, we strongly recommend contacting local authorities as your first course of action. This includes fires, gas leaks, structural damage, or natural disasters.

Additional Support from Holidu

Beyond local emergency services and your host, our specialized support team is available to assist you with emergency-related issues:

• Availability: 7 days a week
• Purpose: Guide you through emergency situations and provide additional support once immediate safety concerns have been addressed
• How to reach us: Contact our support team through your Holidu account after you've contacted local emergency services

What Your Host Can Help With

While local authorities should always be your first contact for genuine emergencies, your host can provide valuable support for:

• Practical assistance during emergencies (first aid, shelter, information)
• Local knowledge and guidance
• Coordination with emergency services if needed
• Support after the emergency has been addressed

Before Your Stay: Preparation Tips

To be prepared for any emergency:

• Save the local emergency number in your phone immediately upon arrival
• Know the address of your accommodation
• Ask your host about emergency procedures specific to the property
• Locate emergency exits and first aid supplies at your accommodation
• Keep emergency contact numbers for your host readily available

Summary: Emergency Contact Order

1. Contact local emergency services (112 in EU, or your country's emergency number) – Always your first priority in life-threatening situations

2. Inform your host – Let them know what has happened so they can provide support

3. Contact Holidu support – Our team is available to guide you through any issues and provide additional assistance

Remember: Your safety comes first. In any genuine emergency, always prioritize contacting local authorities over any other action.