What can I do if I cannot check in?

Check your booking details

Review your booking confirmation email to verify:

• Check-in time and whether you're arriving within the allowed window
• Access instructions for keys or entry method (key collection, lockbox code, or host meeting)

Contact the host

Reach out to the property owner or manager immediately using the contact details in your booking confirmation. Explain your issue clearly, such as a missing key, non-working lockbox code, or no one available to meet you.

Contact Holidu customer support

If the host is unavailable or unable to help, our customer support team can assist you. Have your booking confirmation number, property name, and check-in instructions ready when you reach out.