What can I do if I cannot check in?

If you're unable to check in as planned, there are steps you can take to resolve the issue. Start by reviewing your booking details and access instructions, then contact your host or Holidu customer support if needed.

Check Your Booking Details

Before taking further action, verify the key information in your booking confirmation email:

• Check-in time: Confirm you're arriving within the allowed time window
• Access instructions: Review how to obtain keys or enter the property, such as key collection, lockbox codes, or host meetings

Contact the Property Owner or Manager

If you cannot access the property or instructions are unclear, reach out to the host immediately using contact details from your booking confirmation email. Explain the specific issue, such as a missing key, non-working lockbox code, or no one available to meet you.

Contact Holidu Customer Support

If the host is unavailable or unable to help, Holidu's customer support team can assist you. Have your booking confirmation number, property name, and check-in instructions ready when you contact support.

Prevent Check-In Problems

• Confirm check-in details before your trip, including time, location, and access instructions
• Keep your host's contact information accessible
• Notify your host in advance if you expect to arrive late