Will I Be Charged If I Cancel My Booking?

Sometimes plans change, and you may need to cancel your booking. Whether you'll be charged depends on the cancellation policy set by the host for that specific property. Understanding these policies before you book is essential.

How Cancellation Charges Are Determined

Each property has its own cancellation policy, which the host sets. These policies are clearly displayed before you complete your booking. Cancellation policies typically fall into these categories:

• Flexible: Free cancellations up to 24 hours before check-in
• Moderate: Free cancellations up to 7 days before check-in
• Strict: Limited refunds or no refunds after a certain date
• Non-refundable: No refunds allowed once booked

If you cancel after the deadline specified in the policy, you may lose some or all of your payment, depending on how close you are to your check-in date.

How to Find Your Cancellation Policy

To check the exact cancellation policy for your booking, follow these steps:

1. Check your booking confirmation email from Holidu or your chosen platform
2. Log into the platform where you made your booking (Holidu, Airbnb, Booking.com, Vrbo, etc.)
3. Go to My Trips, My Bookings, or My Reservations
4. Select your booking to view the full cancellation policy details

The cancellation policy will show you the exact dates and refund amounts if you cancel at different times before your stay.

What to Do Before Cancelling

Before you cancel your booking:

• Review the cancellation deadline to understand if you'll be charged
• Contact the host directly if you'd like to discuss your situation—they may offer flexibility
• Check if travel insurance or booking protection options apply to your reservation

If you have questions about your specific booking's cancellation policy, contact the support team for the platform where you booked, or reach out to the host directly through the booking platform.