When will I receive my refund for a cancelled booking?

The timing of your refund depends on which platform you booked through and the payment option you selected. Below you'll find specific information for each booking platform.

Refunds for Holidu bookings

If your reservation has been cancelled, any applicable refund will be sent to the original payment method you used when making the reservation.

The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed.

Refunds for Booking.com bookings

The timing of your refund depends on the payment option you selected when booking:

If you chose "Pay Now"

Your refund is fully managed by Booking.com. Once your booking is cancelled, any applicable refund will be processed directly by Booking.com. For further assistance, we kindly recommend reaching out to Booking.com's customer service via chat or phone call.

If you chose "Pay On"

Holidu is responsible for processing your refund. Once your booking is cancelled, any applicable refund will be sent to the original payment method used at the time of booking. Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

Refunds for Airbnb bookings

If your reservation has been cancelled, any applicable refund will be processed by Airbnb since they handle all payments directly. We kindly recommend reaching out to Airbnb's customer service via chat for further support.

You may also find helpful information in their Help Center articles on how refunds work and how long it takes to receive a refund.

What if I haven't received my refund?

If your refund hasn't appeared in your account after the timeframes mentioned above, please contact our customer support team. In some cases, your bank may take longer to process the refund, so we recommend checking with your bank first before reaching out to us.